Quentin Zoo hotel

The location of the hotel was quite convenient, with a tram stop right across the road making it very easy to get around the city. However, there weren’t many local shops nearby, as most amenities were on the other side of the city centre. Thankfully, the tram made travelling simple and straightforward. The staff were the highlight of the stay – really friendly, helpful, and accommodating. They couldn’t have been nicer, and their service was excellent. That said, the hotel itself needs some serious refurbishment. It is advertised as a 4-star, but in reality, I would rate it more like a 3-star. The cleanliness was disappointing – there was dust on the phone and lamps, hairs on the bed and in the bathroom, and the floor did not feel properly cleaned. The paint was peeling from the walls, which added to the tired feel of the place. On the positive side, the room size was adequate for our needs, but overall, the property would benefit greatly from a refresh and more attention to cleaning standards.

Clean room & very friendly staff

Absolutely recommend

Very comfortable and clean

Great location and nice room very clean

Didnt provide gluten free options. In todays times not good enough.

Breakfast was really good. I use a walker and its around 8 steep steps to get into the Hotel. All the reception workers watched me struggle to carry my walker upstairs until the very last night a worker informed me there was a handy cap entrance that I could have used that went straight to the elevator, very sad to be treated like this with a disability.

Comfortable room good location

Overall it's a great place to stay. It is a bit off of city center so it's a bit quieter but there is a tram and bus stop right outside of the hotel which was very convenient. If I have any complaints at all it would be: 1) That we weren't informed that we had to inser out toom key into the slot just inside of the door to turn on the room's electricity and it drove me crazy trying to figure that out. 2) Not sure if all the rooms are like this but the lighting in the room was horrible. A sloped ceiling had can lights in it facing the bed and when they were turned on they blinded you. There was also no way to read at night dince there was no bedside lighting to speak of. Other than than a very nice hotel.

Wonderful hotel in a beautiful part of the city. Staff are always super helpful and warm and friendly. The number 14 tram stop is right outside. Tram ride from Centraal Station takes about 15 minutes. We have stayed at Quentin Zoo Hotel 3 times in the last 4 years and will be staying there again, next time we are in Amsterdam. Thank you for a wonderful holiday.

The room was brilliant, but I was located in the basement, which I could hear a lot of noise. The hotel itself wasnt great in terms of looks but it did it's job. I wouldn't say it was a 4 star hotel though, which is what I was expecting. It was more like a 2 or a 3 star.

Amazing place to stay

The staff was very friendly (5 stars) but the room was in a bad need of remodeling/updating. Bathroom tiles looked like they were about to fall off, all door handles did fall off, the hardwood floor was very worn out. This is nowhere near a 4 star accommodation, it feels like a hostel with a very expensive price of ~400 Euro per night. Much was made in the reviews about the breakfast, but again it was a very basic but expensive fare. One can get much better breakfast within 1 min walking distance for much less.

We had 3 rooms' reservation. The temp could not be adjusted for one room. No any sorry at all and no one to fix it. The front desk guy with very poor service attitude.

Nice location and walkable to downtown

The room facilities seem a little old and the cleanliness can be improved. But the staff are 5 star friendly and are very helpful.

I was staying in a wired layout room. Half of the windows above the bed was facing the hallway, which, if the curtain wasn't completely attached the window (which was not possible without any tools), there was a chance that from the outside you could sneak-peak little part of the bed. I feel insecure as a solo traveler staying in that kind of room. Additionally, there was a door hidden behind another big curtain. When first seeing that door, I went down to ask reception if that was a door connected to another room because I wanted to ensure no one would break in from that door. However, the reception guy said he doesn't know how is every room look like, maybe that is a door to the balcony which you could access by your room card. The information he provided was clearly wrong. There was no balcony connected to the room, and the card doesn't open the door (I would be more terrified if it does.) The whole night I was worried about being seen from the windows and what if someone breaks in from the door behind the curtain. It was not a good experience as a solo traveler. I felt very insecure. And the reception should know the layout of the room. He didn't even know if there is a bath tub in the room or not, very unprofessional. Additionally, unfortunately one of the elevator was not functional.

Hotel appears reasonably well maintained but wasn't worth the price. Could have been better with cleaning. Sink wasn't clean when we arrived and the cleaning regime during our stay appeared to be nothing more than changing towels and toilet roll. Staff were nice and the location is decent.

Louis and 2.5 stats at best

Great customer service, highly recommended.