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Emerald Hotel
Hotels
8.0
/10
Very Good
847 reviews
What Guests Say About Their Stay
Fiona
10.0
/ 10
The room was spotless and very big. Despite being the noisy room overlooking the street we had no issues with it. My only concern, lovely and friendly as they were was room service was too early and they walked in too soon to get to the door. A simple sign on the door to say we didnt need it would have helped. We would happily stay again.
wang
10.0
/ 10
This is my second time staying in the Emerald. Large space as always！Friendly staff as always! One thing to mention, I have left my SM Pad in the room! The friendly staff called me and told me how to arrange a return bag to collect the Pad! The hotel kept my pad safe for a few days until I completed my trip to arrange for the return bag to collect it! Much appreciated!
A G
10.0
/ 10
Loved our apartment, having air con in both bedrooms was a life saver.
Stay were very helpful and friendly. The pool was excellent.
In the Area
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13 Gladstone Road,Gisborne 4040, Gisborne, New Zealand, 4040
Main Facilities
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Swimming Pool
Parking
WiFi
Elevator
Available Room Types in Emerald Hotel
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What's around Emerald Hotel
13 Gladstone Road,Gisborne 4040, Gisborne, New Zealand, 4040
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Discover More About Emerald Hotel
General
In Gisborne (Gisborne Central)
Location
A stay at Emerald Hotel places you in the heart of Gisborne, steps from Te Tauihu Turanga Whakamana and 4 minutes by foot from Longbush Wines. This luxury hotel is 0.3 mi (0.5 km) from Gisborne Harbour and 0.4 mi (0.6 km) from Gisborne Wine Centre.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Te Tauihu Turanga Whakamana - 0.1 km / 0.1 mi
Longbush Wines - 0.4 km / 0.2 mi
Gisborne Wine Centre - 0.6 km / 0.4 mi
Tairawhiti Museum - 0.7 km / 0.4 mi
Toihoukura School of Contemporary Art - 0.8 km / 0.5 mi
Gisborne Harbour - 0.9 km / 0.5 mi
Gisborne i-SITE Mini Golf - 0.9 km / 0.6 mi
Statue of Young Nick - 1.1 km / 0.7 mi
Captain Cook Statue - 1.2 km / 0.8 mi
Sunshine Brewing Company - 1.3 km / 0.8 mi
Titirangi Reserve - 1.3 km / 0.8 mi
Cook Monument - 1.3 km / 0.8 mi
Te Poho-o-Rawiri Meeting House - 1.3 km / 0.8 mi
Sunshine Brewery - 1.4 km / 0.8 mi
Kaiti Hill - 1.6 km / 1 mi
The preferred airport for Emerald Hotel is Gisborne (GIS) - 5 km / 3.1 mi
Facilities
Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a terrace.
Business Facilities
Featured amenities include a business center, luggage storage, and a safe deposit box at the front desk. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Rooms
Stay in one of 49 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
All facilities in Emerald Hotel
Swimming Pool
Functional Hall
Lobby
Exterior
Others
Public Facilities
- Parking
- Smoke-free area
- Safety deposit box
- Elevator
Things to Do
- Outdoor pool
- Pool sun loungers
Business Facilities
- Meeting rooms
- Conference rooms
Transportation
- Limited parking
Connectivity
- Free WiFi
General
- Terrace
Accessibilty
- Wheelchair accessible
Hotel Services
- Luggage storage
Accommodation Policy & General Information in Emerald Hotel
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
Check-in/Check-out Time
Check-in:
14:00 - 20:00
Check-out:
Before 10:00
General Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Pets
Pets Not Allowed
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General Information
Popular Facilities | Swimming Pool, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 14:00 - 20:00 - to 10:00 |
Available rooms at Emerald Hotel | 49 |
Number of floors in Emerald Hotel | 3 |
Another facilities in Emerald Hotel | Smoke-free area, Safety deposit box, Outdoor pool, Pool sun loungers, Meeting rooms |
Frequently asked question in Emerald Hotel
What are available facilities at Emerald Hotel?
There are top facilites at Emerald Hotel such as Swimming Pool, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Emerald Hotel?
The standard check-in time at Emerald Hotel is starting from 14:00 - 20:00 while the latest check-out time is at Before 10:00
What is the star rating of Emerald Hotel?
Emerald Hotel is a 4.5-star hotel.
How many floors does Emerald Hotel have?
Emerald Hotel has 3 floors.
How many rooms are available at Emerald Hotel?
Emerald Hotel has 49 rooms in total.
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More Reviews from Other Guests in Emerald Hotel
Overall Ratings & Reviews Emerald Hotel
Other sources (847)
8.0
Very Good
From 847 reviews
Cleanliness
8.4
Room Comfort
8.4
Location
9.6
Service and Facilites
8.2
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Traveler Reviews Emerald Hotel
Number of reviews per page
20
40
Top reviews
Anne
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Was told had room on riverside. But was put on main road with trucks going all night. Asked for shower in unit and we got a spa bath was hard to climb into bath as hips problems. One staff member sent not a nice text when I had gone out of town for day demanding I pay by 2pm for the last night.
James
with Partner
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Too many issues to list would not recommend
Terry
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Not a good start to my stay became my room hadn't been serviced and jad stale smell.
I went down to reception and the receptionist (Meadow i think was her name) volunteered to come up and clean it herself.
I asked for another room and she was so helpful and kind to put me in a upgraded room.
The rest of my stay here was enjoyable.
Thank you Meadow, much appreciated.
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Nicholas
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Good value. Please check-in staff
Steve
6.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
First let me say the staff were very friendly and pleasant.
My room was large and sparse. It was in need of some refurbishment. Carpet was worn and tired. There were plaster marks on the wall where damage had been fixed but not painted. There was a lot of road noise and when the traffic started at 5:40am I was unable to sleep.
The bedroom was clean and tidy and the bathroom had been renovated and was large, nice and fresh.
The hotel is well located in central Gisborne.
The hotel has an odd layout that makes the experience of getting around unusual.
The parking situation is effectively offsite and all a bit odd.
All in all just a bit lacking in upkeep and cohesion.
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Ngarangi kanewa
6.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
the Emerald is convenient re-location and access to shops cafes very good The staff are helpful we appreciated the house keeping staff But don’t expect a lot as it has the basics
Michael W
Family
8.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Clean room & helpful staff
Rosemari
Business and Leisure with Partner
6.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
yes
Lorne
4.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
The room was very poor, and the bed was past it's life.. bathroom and shower were very poorly laid out not suitable for seniors.
Fiona
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
The room was spotless and very big. Despite being the noisy room overlooking the street we had no issues with it. My only concern, lovely and friendly as they were was room service was too early and they walked in too soon to get to the door. A simple sign on the door to say we didnt need it would have helped. We would happily stay again.
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MT
6.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
The room standards have dropped but is not reflected in the prices big prises younger two staff members really friendly
Tammy
6.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Could use a better cleaning and update the hotel
Eric
Friends and Family Family
2.0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
Room was not what we booked. Had 2 queen beds, Not a Queen and 2 singles as we required.
Room was clearly not cleaned. Fat on surfaces, and rangehood.
Stains on the fridge, dirt on the floor and table. Floor sticky.
The couches had hair and crumbs very obliviously on them.
Room smelt like damp carpets.
Shampoo seal had been opened by previous guest
Final straw was that one of the beds had been previously slept in!
We complained and suggested we cancel the booking and they refund. They eventually agreed.
This has not yet been processed as the Hotel cant be contacted.....
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Kristen
Leisure with Partner
8.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
The room was clean and spacious.
wang
Business
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
This is my second time staying in the Emerald. Large space as always！Friendly staff as always! One thing to mention, I have left my SM Pad in the room! The friendly staff called me and told me how to arrange a return bag to collect the Pad! The hotel kept my pad safe for a few days until I completed my trip to arrange for the return bag to collect it! Much appreciated!
Read More
A G
Friends and Family with Friends
10.0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
Loved our apartment, having air con in both bedrooms was a life saver.
Stay were very helpful and friendly. The pool was excellent.
Kaweroa
4.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Parking was easy
Richard
Leisure with Children
8.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
First room was not cleaned properly. The second room was a lot better and ideal for me and me whānau. The receptionist was a great help!
Tina
Family
6.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Staff courteous. Room looked nice. One bed I was unsure if it had been made with fresh sheets. Fridge had nit been cleaned out from previous guest. Mismatched crockery and cutlery. Would have expected better for the cost
Eleanor
8.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
.
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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