West Plaza Hotel Desekel

Not included

フロントの方が色々と対応していただき　助かりました。また下階に食料品店もあり　近くにも色々と店があるので便利な立地かなと思います。

The driver hired to take me to the hotel was easily seen. Check in was quick and room ready. Any issue with the Room they addressed immediately. The water was warm for the shower. Bed very comfortable lots of places to store your luggage. The fridge and freezer worked well. Walking distance to the museums and souvenir shops. Lots of choices for places to eat and grocery stores. Beach is not walkable.

I like the services

For a short stay in Palau, this is the perfect place .

No complimentary breakfast or at least coffee which was fine cause the front desk offered some and there's a store downstairs which was convenient for me to get some cereal and milk, the staff were friendly and accomodating and i will recommend this place to anyone, i will stay there again

If you prefer a gorgeous and luxury stay, this is not for you. But this is the best place for someone who comes for business or an easy trip to Palau. I stayed at this hotel for my business trip and had nothing to complain. The room was big and so was the bed. Since air conditioner worked perfectly, I didn't have to get suffered from the hot outside. Hotel amenities such as a toothbrush or a razor were available but minimum. I was OK with them but you should bring yours by yourself if you get used to "fancy" stuff. The hotel staff were all kind and nice. Rosie, especially, helped me and my colleagues a lot. The Cessna tour she recommended for us became one of the most exciting experiences in my life and was the amazing moment in Palau. She also took care of us by calling for a taxi (since I didn't understand Palauan language) or restaurants, which helped us a lot. You can find a supermarket downstairs and a cafe across the street. It is super hot in Palau so it was really nice to be able to get bottles of water easily. You can also get to the main road in Palau for 30 seconds and go to everywhere. I totally liked this hotel and want to stay here again when I come to Palau for my private trip.

Our stay at this hotel didn't have a pleasant ending or beginning. We arrived on a late flight and had arranged in advance for the hotel to pick us up from the airport. The shuttle picked us and a few other guests up and we arrived at the hotel around midnight. Upon arrival the door was locked and no one was around, so we were all waiting outside for several minutes until the door was unlocked and we could check in. Upon check out, we were told we had to pay an extra tax on the room. We agreed but the hotel tried to charge us tax based on their room rate, not on the lower rate we paid based on our hotels.com booking. After several phone calls between the front desk staff and the booking agent we were told there was a problem with the rate hotels.com had, so we should pay the tax they were telling us and try to get a refund from hotels.com. We explained how illogical that was as well as that it didn't make sense for us to pay tax on something we did pay (i.e. the higher room rate they were telling us), and after wasting 30 minutes we asked them to discuss this with management and we would sort it out upon our return at the end of the day. When we came back later they told us we had to pay the full tax, and given we had wasted our time and energy explaining the situation repeatedly to different people, we made the payment in full so we could get to the airport for our flight. The level of service was simply not acceptable.

The hotel staff was so kind, accommodating and helpful! I arrived on a red eye and used this hotel between lodging options. The hotel was very accommodating in making a late night airport transfer, as well!

The hotel is very old like 80's,the facilities are too old,but the service and staff are very nice.

Very convenient location. Good airport transfer. Staff very helpful. Clean and tidy. Very useful having a supermarket underneath the hotel. Good value for money. Could do with: a bigger bathroom, better wifi and tv (but actually that's the whole of Palau and sort of the reason you go there)

It was a spur of the moment plan so I didn't have to much time to plan it so found a place not too expensive & close to walking to stores, restaurants, etc.

I did enjoy my stay but just needs some improvements. Firstly when I arrived i was carrying 3 large luggage's and there was no one at the door to assist you. I had to climb the stairs all the way up just to find out they had a lift for luggages which i was not aware because there was no sign or anything on the door or such. Something they need to work on. Luckily the nice friendly front desk lady who came running to assist me. Only then i was informed about the lift. Room were decent. Bathroom has warm water for shower. Bathroom was nice theres a tub. Although i dont really care for such a thing especially not from a hotel. I had a little argument with an older front desk lady. I know she was just doing her job and i assured her that i had guest just eat and then they are on their way home but she kept arguing with me and telling me she was going to charge me $10 extra per person who comes up to my room. I got a room that accomodates 3 people and it even says on their site and i had 4 guests come up to have a late dinner with me and she didnt like it. She is the reason why i gave hotel staff a 4 otherwise it would have been a 5. Location is very good though because we have a store on the first floor which is part of the hotel. Theres a lot of restaurants around the area and even a bank of hawaii just right on the block. Theres so many places near by thats not too far of a walk. so overall i give it a 4.

Room is clean, hot shower good, bed comfort, location is OK (5-8 mins walk to city centre), A/C good. However, may be our room is located just on top of the supermarket refrigerator section. We cannot have a restful sleep, because it was too noisy. We guess the refrigerators of the supermarket keep turning on and off for the whole day, especial at night. You will be awake while it turns on again, (may be every 20-30mins).

Enjoy the hotel, especially with the convenient store below.

スタッフはとてもフレンドリーで快適な滞在ができました。メインストリートの外れの方に位置しますが、1階がスーパーなので利便性も高いです。

ビーチタオルを無料で借りられ、助かった。 Expediaの情報では、浴槽、レストラン、カフェがあると書かれているが、これらはなかったので残念だった。

自転車を借りました。その際、レセプションの方か、近くのレンタルショップに連絡をしてくれて、2日間レンタルすることが出来ました。wifiが無料で有れば良いなと感じます。

ドアが開けずらい クーラーが調子が悪かった。 スタッフはフレンドリーだったので対応はしてくれた。 料金と比較してもこんなもんだと思う。

デスク廻りにコンセントが欲しい。