CASONA PLAZA HOTEL CUSCO

Buen servicio

For the price it was a good option especially when you spend most of your time out on adventures. The hotel is very clean staff was helpful and welcoming. Breakfast is included, but I do wish they had a bit more protein available. Depending on the time you head down they can run out of things and not add anymore even though there’s still an hour of breakfast time left. Two things that I really had trouble with. One is out of their reach- the guests at the bar down the street can party through the night. Although it’s not vivid and loud you can still hear people & music through most of night. One change I would recommend is adding some blackout curtains to the ceiling windows. It was very bright by 5am so it was difficult to keep kids asleep past that 🙈

Excellent

This hotel was amazing! Clean, the staff was amazing and they were very kind to me.

The room has a sun window which gets really bright at night. The safe box is broken and we told the staff but it wasn’t fixed during our stay. The room also has a small window which connects to the bathroom of next door, it shines the light to our room and all noises transferred. Lastly, the hot water for the shower isn’t stable, there was one night which I showered in a bit cold water.

It's ok for a small hotel.

Great place to stay I would stay there again

Bathroom released bad odor at times. Everything else was good

Great location and clean

Nice room nice receptionist recommend

Very nice.

The building looks very nice, the rooms and bathrooms are clean, the staff is friendly and they were able to accommodate our request for an early departure and provided an adequate bag breakfast. However, the rooms have absolutely no soundproofing. The door didn't close square to the doorframe and the window looked out onto a hallway with a light on until quite late without a room darkening curtain. This resulted in a bright and loud bedroom space and made it extremely difficult to sleep. Many guests left very early (before 3am) so it was very noisy almost all night long. They also had lost the 2nd key for our room which resulted in a delayed check in and we were ultimately required to leave our key at the front desk, which was a minor annoyance but added to the overall lackluster experience.

This hotel was your standard 3-Star accommodation. After staying in Lima for a few days prior my expectation was really high. However this hotel was a bit of a let down. **Cons: * Pretty small space for three guests, * Ants in the bathroom, * Cold room - With only one mid-sized space heater, the room remained cold most of the time. Although we weren't in the room too much due to our packed schedule; it was pretty uncomfortable at night, b/c it was cold outside - Sigh, * The breakfast was pretty one note.. It was good in that it filled our bellies before embarking on our scheduled tours, however nothing fancy. **Pros: *Location, location, location... Guests are literally feet away from the city center, which is one of the main reasons why I booked it, * The staff was awesome.. They were all professional, kind, helpful, & friendly: Royer, Sebastian, Luz, Kevin, & Rosa!!! After being away all day (touring) it felt good to return to such a great staff! Overall... If the listed cons aren't deal breakers for you then I highly recommend this hotel. However, if you're more like me, & prefer to have central air / heat, & not to share your bathroom with ants then by all means book some place different.

It was a perfect location. And the staff was the best from all the hotels we stayed over at Peru. Super friendly and helpful!

Limited access to pick you up, I been poisoned in them restaurant than they don’t have a kitchen, bring in the food for some where else, they charge me for the poisoned food plus a fee for pay with credit card, plus I didn’t request service in the room with my DND privacy sign they went thru my room and some body took my super charger cube than I left in the outlet. Staff horrendous no solution, no empathy. Please don’t waste your money in this place, ruin my vacation with the poisoned food.

Deben mejorar el tema del olor de los sifones de los baños.. En mi habitacion 305 ese olor fetido era terrible.

Por el precio es buen hotel. Solo que el Baño se traspasa todo al Cuarto y no hay ventanas

We stayed 3 different times during our time in Cusco. Each stay was in a different room. All were good. Little to no street noise.

This is as a good hotel for our two nights there. The bed was comfortable, room was clean and spacious and very quiet at all hours. The front desk upgraded us to a king bed room for no additional charge and the staff were friendly and accommodating. Conveniently located to the main square, shops and restaurants. The only downsides were intermittent water pressure and temperatures in the shower and the breakfast needs help. Terrible coffee.

Me gusto? Atencion , desayuno, limpiesa, excelente. Todo el personal tambiem excelente. Luz , excelente. Hubicacion del hotel : no muy bien. Pero de cualquiel manera lo recomiendo. Gracias.