Merced A. H.
May 30, 2018 - Medical Travel
Pros: good location, fast check-in/check-out, w/breakfast
Cons: Booked a room for 8 nights, and our room had many problems. TV was not working, so it was replaced. Yet, it was replaced with another tv that needs repair. Everytime you change the channel, there's a line on the screen. We were just taught to set fine tune every time it shows up.
Next, defective safety deposit box. On our first night, we called the front desk to request repair of the SDB. They sent somebody, and we were told that they will have it fixed in the morning. The following day, before we went out, we asked for a follow-up on the SDB, and also to fix the leaking toilet, and no water pressure on the shower/faucet. When we came back late afternoon, we found out that nobody went to our room to fix everything. So we had to follow-up again, and thats the time they sent somebody to check. They tried to open the SDB, but it wont open. They suggested that we use the SDB located on the ground floor, but we declined since it was not accessible for us since our room is on the 20th floor. They were able to fix the leaking toilet, but to be sure, we asked for a floor mat. (They do not provide floor mats unless you request for it.) But we were so disappointed when they provided us a dirty floormat! We have to request again for it to be replaced.
The next day, there was no water on the faucet/shower, so we requested for a room transfer.
Our new room was a bit ok than the old one, except for the clogged sink, and still defective SDB. For the 8 nights that we stayed, we discovered that housekeeping was so bad. 2 consecutive days that our room has not been cleaned, even though we have requested from the front desk to have our room cleaned. Twice they have provided us old, dirty towels. We also discovered that houskeeping will just change/fix your bed, change towels, provide water bottles, but they do not thoroughly cleean the floor. Our bathroom floor is still dirty. We have to request for floor mats so we can wipe the floor. There's a cockroach inside the bathroom, and what's worse is there's a mouse inside the room! One time, when I opened the refrigerator, a mouse came running from inside the ref!
I would suggest that they really have to improve their housekeeping.
I stayed in this hotel many times already because of its good location. I think that it's ok to stay here for a night or 2, but to i do not recommend for a long term stay.