Azalea Hotels & Residences Boracay

I accompanied my girlfriend and her two children where we stayed for six nights, benefiting from daily maid service. Each morning, the children and my girlfriend eagerly anticipated the complimentary breakfast buffet, which offered a wide variety of foods, with different selections available each day. We occupied a spacious two-bedroom, two-bathroom apartment, which featured ample room and large king beds. My only criticism revolves around the absence of napkins in the kitchen and tissues in the bedroom, although the bathroom toiletries were replenished daily. The main pool was sizable; however, it was unfortunate that the children's pool was not operational. As an American visiting the Philippines, I observed that many breakfast items tended to be quite sweet, as sugar seems to be a prevalent ingredient in local cuisine. Overall, we had a wonderful experience, with proximity to the beach being a significant advantage. Regrettably, much like other areas, the concrete sidewalks leading to the beach were in a state of considerable disrepair, posing potential hazards for pedestrians who are not sure-footed. The hotel staff was very nice and accommodating and went out of their way to please us.

Our stay at Azalea was nice and pleasant. The staff is very good, friendly and spoke English very well.

Staff are nice, they greet you everytime and very accommodating. Me and my husband are planning to visit Boaracay again and we will surely book this hotel.

Excellent rooms and clean and very good service..

Good place

I stayed here before they have welcome drinks but this time no more even cold water since its so hot outside. Also the hotel is no longer on its good condition. I think the level of service and hotel condition has downgraded. But the staff still its gem and they are so attentive and hospitable!

The rooms were large and nice and modern. I had a 2 bedroom apartment. The price was very reasonable to share with a friend. My only complaint is that the WiFi didn’t work in the bedrooms. If I ever return to Boracay I will more than likely stay there

At first impression, I found that the hotel was nice. However, upon checkin, I indicated that there will be an additional person - my boyfriend - staying in the room. The front desk staff informed me that an extra charge would be required if he were to stay; otherwise, he would be required to leave his ID with the front desk and must leave by 10PM. In my many years of staying at hotels and resorts, I have never heard of such a policy. When I refused and continued to my room, the staff followed me to my room and continued knocking until I opened the door. Thereafter, every time we walked through the lobby, they would make both of us feel incredibly uncomfortable. Additionally, the breakfast that is included was a complete free for all and lacked organization. The other guests were extremely rude, didn’t pay attention to lines, and consistently pushed many others. After three days here, I had to leave and went to a different hotel.

We had great time at Azalea! The hotel was really nice and the staff was super friendly and helpful! Would recommend Azalea to our families and friends! Hope to stay in this hotel the next time we visit the Philippines!

it was a pleasant stay overall the staff are friendly

Service staff were wonderful, responsive, and very customer oriented. They really made us feel at home. They could improve the ff Internet connection was slow. Smell of bath soap could be improve.

The place was really nice. It was very clean, and the staffs are very helpful. The pool is amazing too. And the location is nicely close to the beach. Overall a very good stay.

The breakfast area has flies on the food and should be covered.

Very bad customer service team, had to do multiple ISD calls to get the confirmation email from hotel reservations. They never bothered to reply to my emails. Finally have to call the expedia team to report the issue and they have helped me to get the confirmation mail. There is no proper wifi service in the room. The wifi signal is very poor or you hardly get connected to hotel wilfi. Front desk is very slow in processing and handing over the key, had to wait 10min to complete the check in process. Overall very disappointed.

Good location. Easy accessibility to beach area. The rooms were great. Hotel staff are polite . Always smiling.

It was a wonderful stay in azalea.Nice and clean

Our entire stay at Azalea went well. The place is nice!

staff was friendly and helpful. i didn’t like how one of the rooms wasn’t cleaned properly and my wife cut her foot on broken glass. they did help us switch rooms. the pool is on the roof but they need more shade around the pool.

I booked at the Azalea due to it's location for shopping after spending several days at a beach resort. The location, although not on the beach, is relatively good for doing so. Also there were huge numbers of Chinese tourists checking in the same time as we were, we got to our room relatively quickly. The 1 bedroom suite itself was fine and offered reasonable value for the money. There were a few issues with the room and hotel that I had...they were. - When the fan in the bathroom was not on, a sewage smell permeated the entire suite. Just keep it on and you will be fine. - The elevator on my side of the building was down during my stay, making it a tough walk up 4 flights of stairs for my senior citizen legs. - Breakfast was a madhouse. Every seat was taken when we arrived the first day, with about 50 people milling around ready to pounce the second someone got up from breakfast. There was room outside the restaurant for more seating. They need to be added. The food was not very good to be honest. After the first day, it wasn't worth the effort to go down to breakfast. The rooftop pool was nicer than I anticipated from reading reviews here. The 5 minute walk to the beach was not bad either. The staff did their best to help the guests, and received numerous tips from me for the attitude. The hotels primarily caters (80%-90%) to Chinese families and things do feel crowded and hectic because of this. However, the hotel does represent decent value.

Wonderful stay for family at reasonable budget. Room was adequate and comfortable. Service was really good and all issues resolved by friendly staff and manager, esp Arvin the Duty Manager.