PLEASE READ THIS BEFORE BOOKING
-seriously off the beaten track
-NO INTERNET, NO CELL RECEPTION, NO WIFI
-They don't accept credit card
-toilet leaking sewage onto bathroom floor
-aircon cottages were sweltering hot, even with the aircon blasting for hours.
-daily power outages, no generator (they provided lanterns)
-water shortage (if you like to shower after swimming in saltwater or flush toilets or wash hands after using the CR, don't come here).
-no room service--get ready to sleep on sandy beds and run out of toilet paper.
This place has a great rating on both TripAdvisor and Agoda.com. DON'T BELIEVE IT. This place must have changed ownership or management or both. I have stayed at many hotels and resorts in the Philippines, all in this same price range. This is the only one I have had to give a negative review. The frustrating thing is that the facilities are really nice and the location is stunning. It has the potential to be a fantastic resort, but the manager/owner clearly just doesn't give a plug nickel. The rest of the staff was friendly and helpful, it was just so clear that the deficiency here was management. Here's a summary of the good and bad:
-This place is so far off the beaten track, be aware that once you're there, you can't just leave and eat a meal somewhere else or find different accommodations.
-NO WIFI, no cell service (we use SMART and GLOBE). Once you're here, you're stuck. It's like the Hotel California.
-Our toilet leaked continually onto the floor of our bathroom, and I don't mean from the tank. Yeah, this was actually sewage water. My kids kept stepping in it and tracking it into our bedroom.
-Our TV didn't work.
-There were 3 power outages in the 3 days we were there. I realize the infrastructure on Camotes may not be up to par, but seriously, this place apparently doesn't even have a generator.
-They ran out of water. There was still a drinking water dispenser in the kitchen, but we couldn't take showers or wash hands or flush toilets for a while.
-They did not provide water bottles in the room. For a resort in an area with water that isn't potable, it's pretty standard to provide water bottles in the rooms.
-The air conditioners can't handle the heat load in the seaview cottages. With the aircon running constantly (except for the 2-hour power outage of course) it took almost 24 hours to bring the temperature of the room lower than the outside temperature. Seriously, these tile rooms function like ovens. The least they could do is turn the aircon on 12 hours before the guests arrive so the rooms aren't so hot.
-No room service. I came back at the end of day 2 to discover our room hadn't been cleaned. These cottages are surrounded by sand, and we have 4 kids. They don't even provide a broom and dust pan (something which other hotel rooms in similar settings often come equipped with). In the meantime, we of course ran out of toilet paper, since it didn't get replenished. That was a FIRST for us. Never have we had to go request toilet paper form a hotel before. On day 3, before we left for the day, I requested they clean our room. They said yes, but asked that we leave our room key outside our room so they could get in. Seriously? The management doesn't give the cleaners a room key to clean? So I have to leave my room key out there for anyone to use? Unbelievable.
-No brewed coffee. It's on the menu, but don't believe it. NO BREWED COFFEE. We're Americans, and seriously, we were dying from coffee withdrawal. They serve instant coffee with breakfast.
-CLINCHER: They don't accept credit card. Again, I can understand this if it were some cheap, backwater motel or sutukil, but this place is billed as a RESORT and solicits non-filipino guests. We were 5 adults and 4 kids and we stayed 3 nights and ate almost all our meals here. We went to check out and they tell us we have to pay the full bill in cash. We're talking a bill of 500 USD. Well goodness, of course we brought a lot of Php cash, but we didn't bring THAT much. Again, something they should warn guests about ahead of time. The owner cut our bill down, then followed us all the way to the ferry terminal so we could hit up an ATM and pay the rest of our bill. Unbelievable.
-They ran out of several foods on the menu (no springrolls! so sad.).
-They have a 2-person kayak on the beach that they let guests use. It's really really fun.
-It's a beautiful location.
-The facilities are really beautiful, just need some attention from management (trimming trees, turning down the radio blaring from the kitchen/dining room, repairs and maintenance of grounds).
-The quality of the cottages, beds and bedding is really good. Cottages would be great if the aircon worked better and if the toilet wasn't leaking.
-They provide free pick-up from the ferry terminal. HOWEVER, it is a jeepney. So if you're kanos not used to riding in the back of a jeepney for an hour over very rough roads (unpaved in a lot of places), you should make other arrangements. My dad is 6'3" so he had to hunch over just to fit inside the jeepney. When we went over bumps, his head hit the ceiling of the jeepney. :-/
Family - May 4, 2016