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Crown Regency Hotel and Towers - MULTI USE HOTEL

Hotels
Osmeña Boulevard, Santa Cruz, Cebu City, Cebu, Philippines, 6000
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the country
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EXTERIOR_BUILDING Crown Regency Hotel and Towers - MULTI USE HOTEL
LOBBY Crown Regency Hotel and Towers - MULTI USE HOTEL
EXTERIOR_BUILDING Crown Regency Hotel and Towers - MULTI USE HOTEL
EXTERIOR_BUILDING Crown Regency Hotel and Towers - MULTI USE HOTEL
EXTERIOR_BUILDING Crown Regency Hotel and Towers - MULTI USE HOTEL
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Traveloka
7.8 Convenient
From 139 reviews
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Check our curated reviews for honest descriptions about this accommodation.
Great and the best experience during our stay in Cebu. Thank you, Crown Regency Hotel and Towers.
Mariane Z.
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Facilities
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Location Info

Osmeña Boulevard, Santa Cruz, Cebu City, Cebu, Philippines, 6000
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Check-in
Sat, 02 Jul 2022
Duration
1 night
Guests and Rooms
1 Adult(s), 1 Room
Based on 139 reviews
7.8
Convenient
Fantastic
26
Very Good
63
Satisfying
7
Average
43
Poor
0
Cleanliness
Comfort
Meal
Location
Service
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friendly staffs (1)
clean room (1)
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SG
0 Reviews
6.4
/ 10
6.4
Well the rm is ok but somewhere in the shower rm the water will stock up and I already reported it but still no one come to me. Then also in their kitchen when I order toast bread and longanisa as (soriso) in bisaya it is not fully cook and the bread it is not toast so my daughter did not eat and we threw it. The staff in the kitchen some are so ungrateful while answering the phone.

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1 Reviews
6
/ 10
6
Business travel
poor internet connection, and the aircon seems notnworking

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CO
1 Reviews
5.9
/ 10
5.9
1. Upon check in we found out there were no towels in the bathroom, we called twice and waited for 40 minutes and no one gave us any. So we had to go down to concierge to ask for towels. Honestly even sogo has towels. 2. We came back and found out there was no toothbrush, we called twice again, waited another 40 min until someone gave us brushstroke. 3. In the morning the wifi didn't work and the cable tv didn't work as well. Honestly could our stay get any more frustrating. And again we called twice for someone to come out. 4. The closet door in room 805 is broken 5. There were no slippers, even cheap ass hotels have service slippers. 6. The furniture smells horrible, referring to the old couch. It looked expensive but smells like it's 100 years old. 7. When we checked out they did not give is a check out slip for parking so again we had to go back up to get it. We asked around and found out there's a new general manager and there's a shortage of toothbrush. And cable boxes hasn't been replaced. This is very embarrassing for a so called 3 star hotel. I would give dragon inn all your stars because I think they give better service. What a shame, I will not bring my family to your hotel. I hope this message will reach your management team. Thank you.

1 liked this review

JS
1 Reviews
6.1
/ 10
6.1
Family vacation
The staff are actually accommodating and nice. However, the hotel itself is not. The rooms are old, windows are dirty. There is a cap of a certain container clogging the sink. Wifi not always working that you have to reset it all the time. I just think they have to renovate and update their amenities as a price of 7,400+ php clearly did not go with what our hotel room should be.

1 liked this review

NH
1 Reviews
8.8
/ 10
8.8
All staff are accommodating. We will back again for sure.

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CC
5 Reviews
9.4
/ 10
9.4
Romantic Vacation
Got upgraded to Deluxe room for free. Nice comfy bed. AC kinda weak and fridge not working. Both ok with us though. Overall satisfying for us.

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PH
1 Reviews
5.8
/ 10
5.8
I wrong to thus this hotel, check in only have 1 staff an take almost 1 hour, i order suite room in 34 floor and they have 2 lift 1 lift can go to 34 floor but is not working so I have to use different lift but have to transfer to different lift in 19 floor, during breakfast first day so crowded so I take breakfast the hotel I think small area, thanks

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LL
2 Reviews
9.7
/ 10
9.7
Medical Travel
We have an awesome stay ☺️ Very spacious 👍

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JG
1 Reviews
9.7
/ 10
9.7
Room was clean and cozy. The buffet was also awesome <3

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BA
1 Reviews
9.1
/ 10
9.1
Romantic Vacation

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Hotel Description
Check-in and Check-out Time
Check-in: From 14:00
Check-out: Before 12:00

Located at the heart of Cebu City, Crown Regency Hotel and Towers is a luxurious hotel suitable for any traveller. With indoor and outdoor pools, spa, fitness center, bar and nightclub, and even an indoor mini golf course, this hotel goes above and beyond to provide entertainment for guests.

Crown Regency Hotel and Towers provides a multitude of accommodations. From two bedroom suites, to rooms that come with a single bed, this hotel caters to any guest’s needs.

Accommodations vary in size, ranging between 32 to 93 square meters. Each lodging comes with free WiFi, complimentary slippers, daily newspaper, a view of the city skyline, free breakfast, televisions with cable channels, climate control, private bathrooms with adjustable water temperature, and daily housekeeping.

Crown Regency Hotel and Towers has an abundance of amenities. The hotel has indoor and outdoor pools that have poolside bars. Guests who enjoy the nightlife can spend time in the hotel’s very own bar and nightclub. For families looking for activities their kids can enjoy, Melvin’s Reef Blacklight Mini Golf is found right inside the hotel. The hotel even has its own 4D movie theatre.

Many of Cebu City’s attractions can be found within walking distance of Crown Regency Hotel and Towers. It is a five-minute walk to Fuente Osmeña. Mango Square Mall is a four minute walk from the hotel. Raintree Mall is three minutes away by foot. Happy Juanderer Travel is a six-minute walk from the property.

Crown Regency Hotel and Towers offers their guests airport transfer services, and it takes 48 minutes by car to get to Mactan International Airport from the hotel.
Hotel Policy

In line with the recent advisory by the Philippine Government, we have received the necessary Certificate of Authority to Operate (CAO) from the relevant authorities for Crown Regency Hotel & Towers - Cebu to accept room reservations for Essential Travelers:  
- Guests with existing reservations under any Accommodation Establishment within Luzon as of March 17, 2020, and outside Luzon as of May 1, 2020
- Foreign Guests who are transiting through, or are otherwise temporarily staying in, the Philippines for a short period and will leave the country
- Long-staying Guests
- Distressed Overseas Filipino Workers (OFWs)
- Repatriated OFWs in compliance with approved quarantine protocols
- Non-OFWs who may be required to undergo mandatory facility-based quarantine
- Locally Stranded Individuals (LSIs)
- Employees of agencies and instrumentalities of the Government including Government Owned & Controlled Corporations (GOCCs) and Local Government Units (LGUs), especially health and emergency frontline, border control, and other critical service workers
- Healthcare workers and other employees from establishments that are allowed to operate during the ECQ/MECQ/GCQ pursuant to the IATF Omnibus Guidelines; provided that their place of work is located within the same Community Quarantine Zone

As proof that your guests qualify as an Essential Traveler, the hotel may request the following documents depending on the qualifications presented above:
- Roundtrip Travel Ticket
- Quarantine Certificate stating completion of 14-day quarantine & negative PCR-test result
- Company ID / Proof of Profession
- Certificate of Employment/Profession stating the Purpose of Travel
- Travel Authority from the Joint Task Force (JTF) CoViD Shield (except APORS: government, medical, and authorized business workers)
- Medical Certificate from the Municipal/City Health Officer of LGU where LSI was stranded
- Letter of Confirmation from LGU of Destination

Be advised that the hotel may decline your guests' reservation when no government-mandated proof can be presented upon check-in. 

As we intensify our efforts to keep everyone safe, all our hotel properties go through regular disinfection procedures to control or kill infectious agents and minimize the risk of spreading diseases and viruses. 
As part of our safety protocols, we are also asking for your utmost understanding and cooperation on the precautionary measures that we are currently implementing in our hotel:
UPON ENTERING THE PROPERTY
• A temperature check will be done at the hotel entrance. 
• All security guards and frontline staff are required to wear facemasks. 
SANITATION& DISINFECTION 
• All common areas with heavy customer contact are disinfected regularly. 
• Sanitaryalcohol and hand sanitizer dispensers are installed in all entrances, reception areas, and front offices. 
• Comfort rooms are sanitized every 30 minutes. 
OTHER PREVENTIVE MEASURES 
• In-house guests are visited in their rooms twice (2) daily for temperature checking. 
• Guests and employees who are experiencing flu-like symptoms, headache and/or sore throat may seek medical attention from the assigned company nurse. We will follow theDepartment of Health (DOH) protocol. 
GENERAL REMINDERS 
• Hotel guests and employees in public areas shall strictly observe social distancing. 
• Per Executive Order issued by the LGU, curfew in some cities shall start from 8PM to 5AM. 
• For sanitary purposes, meals (breakfast, lunch, and dinner) will be served through room service, and we'll be using disposable items when serving. Room service is until 8PM only. Please take note of the schedule of the serving of meals:   
BREAKFAST - Serving Time 07:00 AM Dish-out Time 08:00 AM
LUNCH - Serving Time 12:00 NN Dish-out Time 01:00 PM
DINNER - Serving Time 06:00 PM Dish-out Time 07:00 PM
• All guests should put their soiled linens outside their rooms to be picked up by our housekeepers. New linens will then be replaced and will also be left outside the rooms. 
• Change of linen is only upon guest request and any other requests will only be until 8PM. 
• All our housekeepers will be wearing Personal Protective Equipment (PPE) in accordance to the directives of the government. 

Besides these, we are also compliant with all directives coming from the Department of Health (DOH), Department of Tourism (DOT), and other concerned government agencies. Once again, your safety has always been our top priority. Together, let us work tirelessly for a safe and healthy environment for everyone.

The Management.

1. Swimming Pool Indoor & Outdoor are temporarily closed until further notice ( under maintenance ) 2. Library is not available 3. Karaoke is not available 4. Game Room is not available 5. Mini Bar is not available 6. On demand movies is not available 7. Trouser Press is not available 8. Sky experience is not available

Facilities
Food and Drinks
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast (surcharge)
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Dining area
  • Nightclub
  • Poolside bar
  • Snacks
Things to Do
  • Beach towel
  • Casino
  • Children play area
  • Fitness center
  • Indoor pool
  • Karaoke
  • Massage
  • Outdoor facilities
  • Outdoor pool
  • Pool sun loungers
  • Sauna
  • Spa
  • Hot tub
  • Steam room
  • Sun loungers
Hotel Services
  • Bellhop
  • Concierge
  • Money changer
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Mobile
  • Newspaper in lobby
  • Newspaper
  • Tours
  • Wedding service
Public Facilities
  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area
In-room Facilities
  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV
General
  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area
Nearby Facilities
  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket
Business Facilities
  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
Accessibilty
  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • In-room accessibility
  • Wheelchair accessible
Transportation
  • Airport transfer
  • Car rental
  • Garage
  • Secure parking
Sports and Recreations
  • Billiard
  • Fitness center
  • Game room
Family-friendly Facilities
  • Children pool
Connectivity
  • Free WiFi
Shuttle Service
  • Airport transfer (surcharge)
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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