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  1. Hotel
  2. Philippines(5,559 hotel)
  3. Cebu(647 hotel)
  4. Cebu City(241 hotel)
  5. Santa Cruz(15 hotel)
  6. Crown Regency Hotel and Towers

Crown Regency Hotel and Towers

Osmeña Boulevard, Santa Cruz, Cebu City, Cebu, Philippines, 6000
EXTERIOR_BUILDING Crown Regency Hotel and Towers
COMMON_SPACE Crown Regency Hotel and Towers
LOBBY Crown Regency Hotel and Towers
EXTERIOR_BUILDING Crown Regency Hotel and Towers
EXTERIOR_BUILDING Crown Regency Hotel and Towers
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According to 63 guests
1 guests talked about clean room
Nice staffs. Clean room. Many restaurants nearby
Shirley U.
See all reviews
Based on 980 traveler reviews
Hotel facility
24-Hour Front Desk
Swimming Pool

Nearby attractions
Robinsons Fuente
(0.18 km)
Fuente Osmena Circle
(0.25 km)
Cebu Doctor's University Hospital
(0.73 km)
Colon Street
(1.37 km)
Review by Traveloka users

Based on 63 reviews

Very Good
Show reviews that mention...
It was already past 9pm when we arrived at the hotel. We were already exhausted so all we wanted was to sleep. However, when we got to our room, the keycard didn’t work. We had to go back to the lobby to ask for assistance which we obtained after waiting for more than half an hour. It turned out that they had to use a manual key. When we got inside the room, both TVs were not working. The drainage system in the shower was a mess. So we asked to be transferred to another room for apparently, the room was not conducive. I called 3 times to follow up on the transfer. In all these times, the staff relayed that they were already on it. However, after more than an hour, nothing happened so we were compelled to go down. We got the deluxe room so imagine our dismay and frustration when they offered the superior room without any other concession! Eventually, they conceded to give us the presidential room, which is not even satisfactory. The AC in the master’s bedroom was not working. But we had no energy to complain anymore so we just opened the door of the room, and hoped that the AC of the living room would do the trick. It is also notable that the windows of the presidential suite are dirty, considering that clients would go for it because of the view. I pity those who will pay to stay in the presidential suite. They will just waste this money. Overall, our stay was a disaster. This hotel needs a major renovation. Likewise, the staff needs a refresher on their training. Oh. And the food? It was bad!!! We availed of the room service. We wouldn't eat it if we were not really famished. The spare ribs dish was really hard to swallow. This hotel is bad. Customer service is bad.
- Family vacation
Poor service. Executive suite room is so disappointing. Too old. Not worth it. Tho, I would like to commend Paul & Mac for being nice.
Good Hotel. Service is fine and lots of activity can do in hotel inside.
- Family vacation
They offer a vast range of amenities. Good location. Clean. Just need an upgrade on their room air conditioning. Ac was noisy. Needs an upgrade in the comfort room too. Please put bidet on water closet.
- Backpacking
Great service, the room is extremely huge with king size bed.
- Backpacking
Defective toilet seat, defective light bulb and I had to make follow-up and had to escalate it to a supervisor for resolution. Bad customer service
It was great, my complain is only the elevators. they turn off one of the elevators during rush hour. It took me 10 mins to go my floor while waiting for the elevator.
Great and the best experience during our stay in Cebu. Thank you, Crown Regency Hotel and Towers.
- Family vacation
A short bad stay, within the span of one and a half day, we were transferred twice from a 2 bedroom executive suite due to the bad air conditioning on the two suites, our last transfer was to a less nicer room which had zero view and a lot of walls apparently and even then the aircon in both rooms were bad, however I do give credit for the AC. In the living room which was a lot better and the food was undeniably above satisfactory.
- Family vacation
The best by far. Surely I will book here again.

Hotel facility


Hotel policy

  • Food and Drinks
    • A la carte breakfast
    • A la carte dinner
    • A la carte lunch
    • Restaurant with AC
    • Bar
    • Breakfast
    • Buffet breakfast
    • Breakfast (surcharge)
    • Buffet dinner
    • Buffet lunch
    • Cafe
    • Nightclub
    • Poolside bar
    • Snacks
  • Things to Do
    • Casino
    • Children pool
    • Indoor pool
    • Karaoke
    • Massage
    • Outdoor facilities
    • Outdoor pool
    • Pool sun loungers
    • Sauna
    • Spa
    • Hot tub
    • Steam room
    • Sun loungers
  • Hotel Services
    • Bellhop
    • Concierge
    • Money changer
    • 24-hour security
    • Laundry service
    • Luggage storage
    • Mobile
    • Newspaper in lobby
    • Newspaper
    • Tours
    • Wedding service
    • 24-hour Receptionist
  • Public Facilities
    • Parking
    • Coffee shop
    • Elevator
    • 24-hour room service
    • Restaurant
    • Breakfast restaurant
    • Dinner restaurant
    • Lunch restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • General
    • AC
    • Ballroom
    • Banquet
    • Connecting rooms
    • Family room
    • Non-smoking room
    • Swimming pool
    • Rooftop terrace
    • Smoking area
  • In-room Facilities
    • Bathrobe
    • Cable TV
    • Desk
    • Hairdryer
    • In-room safe
    • Minibar
    • Refrigerator
    • Shower
    • TV
  • Nearby Facilities
    • ATM/Banking
    • Beauty salon
    • Gift shop
    • Grocery
    • Hair salon
    • Laundry
    • Shops
    • Supermarket
  • Business Facilities
    • Business center
    • Computer station
    • Conference room
    • Meeting facilities
    • Photocopier
    • Projector
  • Accessibilty
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • In-room accessibility
    • Wheelchair accessible
  • Sports and Recreations
    • Billiard
    • Fitness center
    • Game room
  • Transportation
    • Car rental
    • Secure parking
  • Shuttle Service
    • Airport transfer (surcharge)
  • Connectivity
    • Free WiFi

      Check-in and Check-out Time

      Check-in: 2:00 PM
      Check-out: 12:00 PM

      Crown Regency Hotel and Towers is located in area / city Santa Cruz.

      The hotel has a very good location, also near the Mactan Cebu International Airport (CEB), which is only 9.34 km away.

      There are plenty of tourist attractions nearby, such as Robinsons Fuente within 0.18 km, and Fuente Osmena Circle within 0.25 km.

      About Crown Regency Hotel and Towers

      Not only located within easy reach of various places of interests for your adventure, but staying at Crown Regency Hotel and Towers will also give you a pleasant stay.

      Whether you are planning an event or other special occasions, Crown Regency Hotel and Towers is a great choice for you with a large and well-equipped function room to suit your requirements.

      Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

      From business event to corporate gathering, Crown Regency Hotel and Towers provides complete services and facilities that you and your colleagues need.

      Have fun with various entertaining facilities for you and the whole family at Crown Regency Hotel and Towers, a wonderful accommodation for your family holiday.

      If you plan to have a long-term stay, staying at Crown Regency Hotel and Towers is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

      Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

      The hotel’s fitness center is a must-try during your stay here.

      Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

      Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

      24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

      Savor your favorite dishes with special cuisines from Crown Regency Hotel and Towers exclusively for you.

      WiFi is available within public areas of the property to help you to stay connected with family and friends.

      Crown Regency Hotel and Towers is a hotel with great comfort and excellent service according to most hotel's guests.

      Enjoy luxurious treats and incomparable experience by staying at Crown Regency Hotel and Towers.

      Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.