Hotel De Susana and Resort

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6.1
/10
Pleasant
31 reviews
In the Area
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Purok 2 Patag Bagontaas, Valencia, Bukidnon, Philippines, 8720

Main Facilities

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This accommodation offers:
Outdoor pool
Parking
Garden
24-hour Receptionist
Staying at Hotel De Susana and Resort is a good choice when you are visiting Valencia. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel De Susana and Resort

Purok 2 Patag Bagontaas, Valencia, Bukidnon, Philippines, 8720
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Lobby Hotel De Susana and Resort
Lobby 2 Hotel De Susana and Resort

Discover More About Hotel De Susana and Resort

Overview of Hotel De Susana and Resort

Hotel De Susana and Resort is a comfortable mid-range 3-star Hotels located at Purok 2 Patag Bagontaas, Valencia City, Bukidnon, Philippines, 8720. With 31 rooms available, this property offers a functional space for travelers visiting the heart of Mindanao. Check-in begins from 14:00, and check-out must be completed before 12:00. The unique angle of this property is its ability to provide a quiet, functional base for explorers who want to balance city accessibility with the natural beauty of the Bukidnon highlands.

As a 3-star establishment, this property is designed for travelers who prioritize value and convenience. Whether you are visiting for business or a weekend trip to see the local sights, the hotel provides the essential amenities required for a restful stay. With 26 guest reviews, it remains a reliable choice for those seeking a straightforward accommodation experience in Valencia City without unnecessary frills.

Location and Getting to Hotel De Susana and Resort

Address and Directions

The hotel is situated in Purok 2 Patag Bagontaas, a strategic area in Valencia City that allows you to reach the main commercial hubs while remaining slightly removed from the busiest streets. Navigating to this part of Bukidnon is relatively simple once you arrive in the city. You can easily find the property by using local landmarks as your guide, as it is well-known among local tricycle drivers who frequent the Bagontaas area.

To reach the hotel from the city center, you can hire a tricycle for approximately ₱50 to ₱100, depending on your starting point. If you are arriving from further away, such as the bus terminal, you might prefer a private transfer or a local jeepney ride. For those flying into the region, you should book flight tickets to Laguindingan Airport in Cagayan de Oro, followed by a bus ride to Valencia City.

The neighborhood surrounding the hotel is characterized by the lush, rolling landscapes that define the Bukidnon region. You will find that the air is cooler here compared to the coastal cities, making your commute to the hotel quite pleasant. Whether you are arriving by public transport or a private vehicle, the road access to Purok 2 is well-maintained, ensuring that your arrival is smooth and stress-free.

What's Around Hotel De Susana and Resort

One of the primary reasons travelers visit this area is to explore the natural landmarks of Bukidnon. Mt. Capistrano is 8.87 kilometres away from the hotel. By car, this journey typically takes about 18 to 22 minutes, depending on traffic conditions. It is a popular destination for hikers and nature enthusiasts who want to witness the iconic limestone formations and panoramic views of the valley.

When you are ready to explore further, you can book attraction tickets through our platform to ensure your itinerary is set before you leave your room. The proximity of the hotel to these natural sites allows you to start your morning early, beating the heat and the crowds. The local community is very welcoming, and you will find small eateries and shops along the way to the mountain trails.

Valencia City itself serves as a central hub for the province, meaning you are never too far from essential services like banks, pharmacies, and local markets. The distance to the city center is manageable, allowing you to experience the local culture, taste regional delicacies, and interact with the friendly residents of Bukidnon. It is a practical location for those who want to see the sights without staying in a crowded urban center.

The surrounding area is also perfect for those who enjoy scenic drives. As you travel from the hotel toward the various tourist spots, you will pass through vast pineapple plantations and rolling hills that are synonymous with the Bukidnon landscape. This visual experience is a major draw for Filipino travelers who appreciate the agricultural beauty of the region and the cooler climate that persists throughout the year.

Facilities and Amenities at Hotel De Susana and Resort

Highlights You'll Love

The hotel features a swimming pool, which serves as a refreshing spot to cool down after a day of exploring the nearby mountains. This facility is ideal for families or solo travelers looking to relax in the water. The 24-hour front desk is another key highlight, ensuring that you have assistance with your inquiries or check-in needs at any time of the day or night, providing you with peace of mind.

WiFi is available throughout the property, allowing you to stay connected with your loved ones or manage your work tasks while you are away. This facility is essential for modern travelers who need to look up directions or share their travel photos in real-time. By providing reliable internet access, the hotel ensures that your stay remains productive and convenient, regardless of your reason for visiting Valencia City.

These popular facilities are maintained to ensure a consistent experience for all guests. The combination of a pool for leisure, a 24-hour desk for service, and WiFi for connectivity creates a balanced environment. Whether you are here for a quick stopover or a longer vacation, these amenities are designed to make your time at the hotel as comfortable and efficient as possible.

Room Comforts and Additional Services

Beyond the popular amenities, the hotel offers an outdoor pool where you can lounge and enjoy the Bukidnon breeze. The garden area provides a quiet space for a morning walk or a moment of reflection. If you are traveling with a vehicle, the on-site parking facility is a significant benefit, as it allows you to keep your car secure while you explore the city or rest in your room.

The terrace is another space where you can sit and enjoy the view of the surrounding landscape. It is a great spot to enjoy a drink or simply watch the sunset over the hills. These additional facilities contribute to a more relaxed atmosphere, allowing you to make the most of your time on the property. When you are ready to secure your stay, you can easily book hotel rooms directly through our website.

The 31 rooms are designed to provide a functional space for your rest. Each room is equipped with the necessary basics to ensure you have a good night's sleep. The staff is dedicated to maintaining the cleanliness and order of these spaces, ensuring that your environment is welcoming from the moment you step inside. It is a straightforward approach to hospitality that focuses on your core needs.

Breakfast at Hotel De Susana and Resort

The hotel provides breakfast, with specific rooms that include this service in the booking. Starting your day with a meal on-site is a convenient way to fuel up before heading out to the nearby attractions. You can enjoy a variety of local and standard breakfast options that cater to different tastes, ensuring you have the energy needed for your daily activities.

Having breakfast available at the hotel saves you the time and effort of searching for a restaurant early in the morning. It is a simple, stress-free way to begin your day in Valencia City. Whether you prefer a light meal or a hearty breakfast, the hotel's dining options are designed to provide a satisfying start to your morning routine.

Pet Policy at Hotel De Susana and Resort

Please be advised that the hotel maintains a strict policy regarding animals. Service animals are not allowed on the premises. We recommend that you make alternative arrangements for your pets before your arrival to ensure a smooth check-in process. This policy is in place to maintain the comfort and safety of all guests staying at the property.

Check-in and Check-out at Hotel De Susana and Resort

Check-in at the hotel begins from 14:00. We recommend that you have your booking confirmation and a valid government-issued ID ready upon arrival to expedite the process. If you anticipate arriving earlier, you may contact the front desk to inquire about the possibility of storing your luggage while you explore the city before your room is ready.

Check-out must be completed before 12:00. If you require a late check-out, it is best to request this with the front desk as early as possible, as it is subject to availability and may incur additional charges. Ensuring that you adhere to these times helps the staff prepare the rooms for incoming guests and keeps the hotel operations running smoothly for everyone.

Your Valencia City Travel Guide

Getting to Valencia City from Manila and Major Philippine Cities

To reach Valencia City, most travelers from Manila will first book flight tickets to Laguindingan Airport in Cagayan de Oro. From the airport, you can take a shuttle or taxi to the bus terminal in Cagayan de Oro. From there, buses bound for Valencia City or Davao City (passing through Valencia) are available throughout the day. The bus ride offers a scenic view of the Bukidnon highlands.

If you are traveling from other parts of Mindanao, such as Davao City, you can take a bus from the Ecoland Terminal. The journey is quite direct and takes you through the heart of the province. The roads are generally well-paved, making the bus travel a comfortable option for those who want to enjoy the changing landscapes of the region without the stress of driving.

For those who prefer a more flexible schedule, renting a car from Cagayan de Oro is also a viable option. This allows you to stop at various points of interest along the way, such as the pineapple plantations in Manolo Fortich. Regardless of your chosen mode of transport, the journey to Valencia City is an integral part of the Bukidnon experience, showcasing the beauty of the Philippine countryside.

Best Time to Visit Valencia City

The best time to visit Valencia City is during the dry season, which typically runs from March to May. During these months, the weather is pleasant, and the skies are clearer, making it ideal for outdoor activities like hiking Mt. Capistrano or visiting local parks. The cooler climate of Bukidnon makes it a refreshing escape from the heat of the lowlands.

If you prefer to avoid the peak tourist season, consider visiting during the shoulder months of November or February. You will find fewer crowds at popular spots, and the weather remains relatively cool. Keep in mind that the rainy season can bring occasional showers, so it is always a good idea to check the weather forecast before you finalize your travel plans.

Food and Dining in Valencia City — Filipino Must-Tries

When in Valencia City, you must try the local delicacies that highlight the fresh produce of Bukidnon. One of the most popular items is the fresh pineapple, which is often sold by the roadside. The sweetness and quality of the fruit here are unmatched, making it a must-try snack for any visitor. You can also find various pineapple-based products, including jams and juices.

Another local favorite is the grilled chicken or "inasal," which is prepared with local spices and served with steaming hot rice. You will find many small eateries in the city center that serve this dish. The smoky flavor combined with the cool mountain air makes for a satisfying meal. Don't forget to pair it with a side of fresh vegetable salad, which is also a staple in the region.

For those who enjoy hearty soups, try the local version of "tinola" or "nilaga," often made with locally sourced beef or chicken. These dishes are perfect for the cooler evenings in Bukidnon. You can find these at local carinderias, which offer an authentic taste of the city's culinary culture at very affordable prices. It is a great way to support local businesses while enjoying a delicious meal.

Finally, make sure to sample the local coffee. Bukidnon is known for its high-quality coffee beans, and many cafes in the city serve freshly brewed cups that are rich and aromatic. Sitting in a local cafe with a cup of Bukidnon coffee is a great way to relax and soak in the local atmosphere. It is a simple pleasure that defines the slow-paced lifestyle of the region.

Local Culture, Safety and Essential Apps in Valencia City

The culture in Valencia City is deeply rooted in the traditions of the Bukidnon people. You will find the locals to be warm, hospitable, and always ready to offer a smile. It is customary to be polite and respectful when interacting with residents. Learning a few basic phrases in the local dialect can go a long way in building rapport with the people you meet during your stay.

Safety in Valencia City is generally good, but it is always wise to practice standard travel precautions. Keep your belongings secure, especially in crowded areas like the public market. In case of an emergency, the national emergency number 911 is active and can be used to reach local authorities. Always keep a copy of your identification and hotel address with you at all times.

To make your travel easier, ensure you have essential apps installed on your phone. Google Maps is invaluable for navigating the city and finding nearby landmarks. The Traveloka app is also a must-have, as it allows you to manage your bookings, find local activities, and access customer support whenever you need it. These tools will help you stay organized and informed throughout your trip.

Finally, remember to respect the environment. Bukidnon is known for its natural beauty, and it is important to keep the trails and public spaces clean. Dispose of your trash properly and follow the guidelines set by local tourism offices when visiting natural attractions. By being a responsible traveler, you help preserve the beauty of Valencia City for future visitors to enjoy.

Frequently Asked Questions about Hotel De Susana and Resort

Where exactly is Hotel De Susana and Resort located?

Hotel De Susana and Resort is located at Purok 2 Patag Bagontaas, Valencia City, Bukidnon, Philippines, 8720. It is situated in a accessible part of the city, making it a convenient base for your travels. You can easily reach the city center from this location via local transport like tricycles, which are readily available in the area.

What time is check-in and check-out at Hotel De Susana and Resort?

Check-in at the hotel is from 14:00, and check-out is before 12:00. If you have specific needs regarding your arrival or departure times, it is recommended to contact the hotel directly in advance to discuss potential arrangements, as these are subject to the hotel's current occupancy and policies.

Does Hotel De Susana and Resort allow pets?

No, the hotel does not allow pets. Service animals are also not allowed on the property. Please ensure you make the necessary arrangements for your pets before you travel to Valencia City to avoid any inconvenience during your check-in process.

How do I book Hotel De Susana and Resort on Traveloka?

To book your stay, simply visit the Traveloka website or app, search for "Hotel De Susana and Resort," select your preferred dates, and follow the prompts to complete your reservation. You can book hotel rooms securely and receive instant confirmation for your trip.

What are the best attractions near Hotel De Susana and Resort?

The most notable attraction nearby is Mt. Capistrano, which is 8.87 kilometres away. It is a popular spot for hiking and photography. You can also explore the local markets and pineapple plantations in the surrounding Bukidnon area. You can book attraction tours through our platform to make the most of your visit.

Is Hotel De Susana and Resort good value for Filipino travelers?

Yes, with a 3-star rating and essential facilities like a swimming pool and 24-hour front desk, it offers great value. The 26 guest reviews highlight its practicality and convenience, making it a solid choice for those looking for a comfortable stay without overspending on their accommodation budget.

Why Book on Traveloka Philippines?

Thousands of Hotels Across the Philippines and Beyond

Traveloka offers an extensive selection of accommodations, ranging from luxury resorts to every cheap hotel you might need for a budget-conscious trip. Whether you are traveling to Valencia City or any other destination in the Philippines, our platform ensures you have access to a wide variety of options that suit your specific needs and preferences.

Our database is constantly updated to provide you with the most accurate information regarding room availability, pricing, and facility details. This allows you to compare different properties side-by-side, ensuring that you make an informed decision. We are committed to helping you find the right place to stay, no matter where your travels take you.

By choosing Traveloka, you gain access to a user-friendly interface that simplifies the booking process. We understand the needs of Filipino travelers and strive to provide a platform that is both reliable and easy to navigate. From the initial search to the final confirmation, we are here to support your travel planning every step of the way.

Easy Refund & Reschedule

We understand that plans can change unexpectedly. That is why we offer flexible refund and reschedule options for many of our bookings. You can manage your reservations directly through the app, making it easy to adjust your travel dates or cancel if necessary, provided you meet the terms and conditions of your booking.

Our goal is to provide you with peace of mind when you book with us. We know that life is unpredictable, and our policies are designed to be as accommodating as possible. By offering these flexible features, we ensure that you can book your trip with confidence, knowing that you have options if your circumstances change.

If you need assistance with a refund or a reschedule, our support team is always ready to help. We guide you through the process, ensuring that you understand your options and helping you resolve any issues quickly. Your satisfaction is our priority, and we work hard to make the process as seamless as possible.

Travel Made Easy — Exclusive Extras & Discounts

When you book with Traveloka, you gain access to exclusive discounts and perks that you won't find elsewhere. We frequently offer promotions for hotels, flights, and activities, helping you save money on your overall travel expenses. These deals are designed to make your travel more affordable and enjoyable.

We also provide exclusive extras, such as early check-in options or complimentary breakfast at select properties. These small touches can make a big difference in your travel experience. By keeping an eye on our promotions, you can take advantage of these benefits and get more value out of every booking you make.

Our platform is designed to reward our loyal users. By booking regularly, you can unlock even more discounts and special offers. We are dedicated to providing the best possible value to our customers, ensuring that your travel dreams become a reality without breaking the bank. Check our app regularly for the latest deals.

24/7 Customer Support

Our customer support team is available 24/7 to assist you with any questions or concerns you may have. Whether you need help with a booking, have a question about your hotel, or require assistance during your trip, you can reach us via chat, phone, or email. We are always here to help.

We pride ourselves on providing prompt and helpful service to all our customers. Our support agents are trained to handle a wide range of inquiries, ensuring that you get the answers you need as quickly as possible. No matter the time of day, you can count on us to be there for you.

Having access to 24/7 support provides an extra layer of security for your travels. You can explore with confidence, knowing that help is just a message or a call away. We are committed to ensuring that your experience with Traveloka is positive from start to finish, and our support team is a key part of that commitment.

Flexible Payment Options

We offer a variety of payment methods to suit your preferences. You can pay using GCash, Maya, credit or debit cards, and even our Traveloka PayLater service. This flexibility ensures that you can complete your booking in the way that is most convenient for you, without any hassle.

Our payment system is secure and encrypted, protecting your financial information at all times. We understand the importance of security in online transactions, and we take every measure to ensure that your data is safe. You can book with confidence, knowing that your payment is handled with the highest level of care.

By offering multiple payment options, we make it easier for everyone to travel. Whether you prefer to pay upfront or use a installment plan, we have a solution for you. Our goal is to remove the barriers to travel, and providing flexible payment methods is just one of the ways we achieve this.

Earn Rewards Every Booking

Every time you book with Traveloka, you earn Traveloka Points. These points can be redeemed for discounts on future bookings, helping you save even more on your travels. The more you book, the more points you earn, making it a great way to reward your passion for exploring the world.

You can easily track your points balance through your account profile. When you are ready to use them, simply apply them at checkout to reduce the total cost of your booking. It is a simple and effective way to get more value out of your travel budget, and it is our way of saying thank you for choosing us.

Start earning rewards today by booking your next trip with Traveloka. Whether it is a hotel stay, a flight, or an activity, every booking counts. Join our community of travelers and start accumulating points that will help you fund your future adventures. We look forward to being a part of your travel journey.

Book Hotel De Susana and Resort on Traveloka Today

Hotel De Susana and Resort is a reliable choice for your stay in Valencia City, offering the comfort and facilities you need for a pleasant visit. With its 3-star rating and convenient location, it provides excellent value for travelers looking to explore the beauty of Bukidnon. Don't wait to secure your spot at this property for your upcoming trip.

Visit our website or app to book hotel rooms at Hotel De Susana and Resort today. Take advantage of our exclusive deals, flexible payment options, and 24/7 customer support to ensure a smooth and enjoyable travel experience. We are ready to help you make your Valencia City visit a success.

All facilities in Hotel De Susana and Resort

Facility

  • Outdoor pool
Swimming Pool Hotel De Susana and Resort
Swimming Pool
Functional Hall Hotel De Susana and Resort
Functional Hall
Common Space Hotel De Susana and Resort
Common Space
Lobby Hotel De Susana and Resort
Lobby
Exterior Hotel De Susana and Resort
Exterior

Things to Do

  • Outdoor pool
  • Garden

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

General

  • Parking
  • Terrace

Public Facilities

  • Smoke-free area

Hotel Services

  • 24-hour Receptionist

Accommodation Policy & General Information in Hotel De Susana and Resort

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts cash
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel De Susana and Resort
31
Another facilities in Hotel De Susana and Resort
Outdoor pool, Garden, Breakfast, Free WiFi, Parking

Frequently asked question in Hotel De Susana and Resort

What is normal check-in & check-out time at Hotel De Susana and Resort?
The standard check-in time at Hotel De Susana and Resort is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel De Susana and Resort provide breakfast?
Yes, Hotel De Susana and Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel De Susana and Resort?
Hotel De Susana and Resort is a 3.0-star hotel.
How many rooms are available at Hotel De Susana and Resort?
Hotel De Susana and Resort has 31 rooms in total.
Does Hotel De Susana and Resort provide parking?
Yes, Hotel De Susana and Resort provides parking. Please confirm details directly with the hotel.

More Reviews from Other Guests in Hotel De Susana and Resort

6.0
Pleasant
From 28 reviews
Cleanliness

5.2

Room Comfort

5.2

Service and Facilites

5.8

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Traveler Reviews Hotel De Susana and Resort

Number of reviews per page
20
40
Top reviews
Marvin
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

everything is great
Stefan
4.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Titel: Large - crowded - noisy - poor maintenance The Hotel de Susanna is a large hotel housing two very large event halls for larger receptions or wedding parties. The noise of the loud speakers and the loud music is coming directly into all bedrooms of the guests. Because there is no sound barrier between the event hall and the reception hall. You can start sleeping only with ear plugs. The pools are also very large and the noise from outside is also extrem, because swim school book the pools. In our suite we had only cold water, because the water boiler was defect. The newly installed used boiler went also defect with a huge flashlight throwing all fuses out. I finished my shower with cold water in the dark. It is rare that I make bad comments but this time I got angry. Sorry Stefan
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belle
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Staffs were great
Danny
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

The hotel seemed a bit rundown and cleanliness didn't seem to be a priority. They were doing work by the main stairs and the scaffolding presented a tripping hazard. They were also fumigating and making a lot of noise even after 10pm. I had to ask them to stop because people were already trying to sleep. I wouldn't recommend this hotel to anyone.
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Mark
icon-Leisure
Leisure
10.0
/10
Reviewed 93 week(s) ago

Expedia Group verified review

Beautiful Place!
David
icon-with Partner
with Partner
6.0
/10
Reviewed 99 week(s) ago

Hotels.com verified review

The receptionist on arrival was great. I had to ask for the lights to be turned on in the corridor upstairs because it wasn’t done. The service in the restaurant was terrible. The food was cold. There were birds flying freely in the restaurant with no attempt to get them out. My food order came out with items missing and never ordered with the kitchen. The Staff didn’t seem to be interested in anything and gave me the wrong beer 2 times. They looked totally bored the whole time.
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William
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 127 week(s) ago

Expedia Group verified review

A rundown property.
Earl
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 157 week(s) ago

Expedia Group verified review

Very unclean. We checked out a day early because it was truly that bad. We had a total of two towels and the both had holes and smelled like mildew. I rarely give a bad review but I have to be honest.
Regina
icon-Business
Business
8.0
/10
Reviewed 170 week(s) ago

Hotels.com verified review

Very good
andrew
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 192 week(s) ago

Expedia Group verified review

3rd stay here....will be back
Athanasius
icon-Business
Business
10.0
/10
Reviewed 199 week(s) ago

Hotels.com verified review

Beautiful resort - awesome pools and great food
Mae
icon-Friends and family Family
Friends and family Family
6.0
/10
Reviewed 224 week(s) ago

Hotels.com verified review

The bed was not that comfy. Bedsheets used were of very low quality. Only one sheet used as bed cover and one very thin sheet as blanket. Wifi was very slow. No working telephone inside the room. Not worth the price.
Eli
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 239 week(s) ago

Expedia Group verified review

Very good place for small conventions and receptions.
Andrew
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 241 week(s) ago

Expedia Group verified review

The pools were great, very well maintained and clean. Upon entry into the main entry there was water leakage from the ceiling in many places. We ordered the presidential suite and we paid a very high price for this room, but thinking it was the last room available it was the best. How wrong we were. One slightly larger than average room with a couch and a double bed. No security deposit box, room service phone was dead, the tv was blasting loud and no batterys to use the remote control. They said they would replace but never did. Weirdest thing was the wardrobe was inside the bathroom. Bathroom was one of the worst we stayed at for the price tag. The plumbing was terrible. Water kept stalling and stopping in the shower. Hot to cold very fast. The walls were absolutely filthy. Smudge marks from dirty hands and lipstick decorated the walls. They boasted about breakfast but when we arrived we had a small menu and only one meal to choose. I ordered need tapas which was a small plate with half cup of rice and for small slices of beef. Along with a third of a slice of pineapple and a egg. The coffee was free with the orange juice but staff would not refill the almost empty jugs unless more guests arrived. So basically we drank 2 small glasses. Staff would not assist you once your breakfast was served. Upon checking out we complained to staff who already knew about the room problems. But sorry no refunds or partial refunds. The whole experience was absolutely terrible. Scammed good
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Rogelio
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 254 week(s) ago

Expedia Group verified review

Great place for vacation good food and nice people
Phillip
icon-with Partner
with Partner
2.0
/10
Reviewed 355 week(s) ago

Hotels.com verified review

No hot water, asked about it and they said they would send someone up to look at it, they never came, I asked if they cleaned the rooms daily and gave fresh towels daily, they said yes, but never once in my 4 day stay did they come in and clean the room or give fresh towels. The tv in my room stopped working after the first day, the pool was nice, it actually had warm water.
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Lewis
icon-with Partner
with Partner
2.0
/10
Reviewed 358 week(s) ago

Hotels.com verified review

The photos did not match the room at all, so we paid extra to upgrade to the “presidential suite”. It was large, but poorly maintained, with threadbare towels, a sticky floor, leaking sink, and missing fixtures/appliances. We requested to be moved to another room. The replacement room was cleaner. Showers were lukewarm with barely adequate pressure. Beds were too short - I am 183cm and my feet poked out. They have odd-shaped duvets without covers. Room soundproofing was poor towards the corridors - we were woken early every morning by loud voices and people running outside our room. We were surprised to learn there was no daily room make-up service, apparently it was on request only. We requested it on our third day. They did not replace our towels or replace the empty toilet paper - I think all they did was make the bed. They also left our balcony door open the whole day allowing mosquitos to enter. Our requests for new towels, toilet paper and anti-mosquito spray were handled promptly. Breakfast was very limited local fare - rice and fish/meat, although they did offer some of their not-usually-included a la carte options when we asked about it. Service in the restaurant was good, but availability of menu items was poor. I would instead recommend heading over the road to the Roadhouse Cafe if you stay here. Swimming pools were mixed - one seemed very clean, one was slightly greenish, and one was very green and not in use.
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AEM
icon-with Partner
with Partner
2.0
/10
Reviewed 187 week(s) ago

Hotels.com verified review

Is there anything not disgusting in this hotel?? Well: The breakfast was actually very good. From the moment you enter this property you get dazzled by grandness. Ten entrance way, grand lobby and even the room itself is enormous.. It could easily be one of the most impressive hotels in the country, if it weren't for the terrible state it's in. Bed sheets, seats, bathroom.. even the floor was disgusting. We named the large cockroach in our room "conny" as a joke, but we even didn't dare using the water as the tap seemed to explode on first use (indicating it not being used for a long time and probably containing salmonella).
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Aseij Eam
icon-Friends and family Family
Friends and family Family
6.0
/10
Reviewed 261 week(s) ago

Hotels.com verified review

C'est pas mal
Levy
icon-Friends and family Family
Friends and family Family
2.0
/10
Reviewed 332 week(s) ago

Hotels.com verified review

It’s uncomfortable and lack of good services ,no tv connection and cable,the room is not clean,the pool is not working.And the staff is not knowledgeable of there job.So I’m very disappointed and I can’t recommend this hotel to my friends and relatives.
Number of reviews per page
20
40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.