First, I was given a different room (room #9) because the room that I booked was occupied, even if I already requested to block the room in order for me to early check in and I paid 1000 for the room blocking. Second, It was so hot even if the ACU was at its lowest temperature. Third, the lamp was busted, only one lamp was working. Lastly ,the experienced was so creepy, the room telephone rang at around 9pm, I answered it but there was no one in the line, then the second rang was at mid night, I picked up the phone, but still I can't hear any answer from line. It was so weird because during the time I'm about to check out, I can't dial the three numbers connected to front office and according to front office staff the telephone line was broken. I wonder how is it possible that the room telephone rang twice. I hope you can address this concern.