Shocked by the owners way of treating the guests
The room we got was located literally inside the bar/restaurant (not mentioned in the booking details). We checked in at around noon and there was already a bunch of middle aged westerners getting drunk and noisy while playing loud music. When we asked for another room, we were given the choice to pay extra for a room away from the bar. However, the German owner himself reassured us that they would keep the volume down and that it would be quiet around 22:00. We decided to give it a try.
At around dinner time people had started to get pretty drunk, but the owner himself was totally hammered. He was constantly screaming over the top of his lungs about how he he owned the staff and he could do whatever he wants since he is the boss, how he hates his customers and a lot of stuff which we couldn't understand because of his drunk slurring. At the time I was laying in bed with high fever, so my girlfriend approached the owner to ask him to keep it down. As a response she got sexual remarks on how he would like to "eat her" and got made fun off for wanting him to lower his voice. As the icing on the cake, he raised the volume of the music a bit louder. For the rest of the evening, on top off the normal screaming, he also every once in a while screamed out the number of our room, in a way of mocking us. We have audio recordings of how his screaming and and the music sounded from our room. This went on until around 23:30. Understandably, we didn't get any sleep until then.
The owners behaviour must be a normal occurrence, because neither any guests or staff seemed to try to ask him to keep it down. When we pointed this out to the staff the morning after, instead of apologising they just shrugged it off.
Since we didn't wanted to have the same experience another night, we decided to upgrade to the deluxe room for some privacy. Even though the A/C didn't work that well, we were happy to have some peace and quiet. Well, not so happy anymore when we discovered in the morning before taking our flight that the water heater didn't work in the shower. Since we don't have enough time to have someone fix it, a cold shower it is... Normally not problem for us, but something you expect from a room which is three times the cost of what we would usually go for.
Our international flight were leaving at 5:30 in the morning, which is why we chose this hotels because it is relatively "close" to the airport. The hotel is offering an airport shuttle service, so we made arrangements to be picked up at 3:45. We were told by the security guard that the owner would be driving us. Well, I guess he must have had a big night out again the evening before, because he seemed to have problems getting out of bed. 45 minutes after agreed time he still hadn't showed up despite the guard waking him up. Eventually the manager was woken up and she arranged for the owners son to drive us. Once again, no apology offered for keeping us waiting, just a unfriendly muttering of "he is coming now" before she quickly ran off to bed again. Because of the delay, we just barely were able to catch our flight.
During our many stays in hotels with varying price classes in a number of different countries, never have we experienced such a hostile treatment from the staff and the owner. I would not even which upon my greatest enemy to stay in this hotel. Do yourself a favour and spend your hard earned money somewhere where they actually treat you the way you deserve.
Couples - Dec 2, 2016