Nov 16, 2017 - Family vacation
Traffic was heavy going to the hotel, upon arrival the lady from the front desk told us to wait so long and then finally gave us a room (executive room) with a king size bed but we're 6 including 2 kids so they provided us two extra beds and promised to transfer us the next day at 2pm to a penthouse room (we originally booked family deluxe). The next day came, we waited and when it's already past 2pm I called up the front desk and asked for our transfer, she said our room is already ready and will send someone to assist. We fell asleep waiting, still no one came, I called again at 4pm and the front desk said the same thing and we waited again, still no one came, at 5pm I called again, this time I scolded her and finally we were transferred to a family deluxe room, not the penthouse that they promised, got really disappointed when I saw the view from our window, it was the water tank! the carpet is so dirty, the towels are old, the kitchen from the resto is also dirty, I ordered during dinner their strawberry adobo, they just put one piece of strawberry and that's it, their chef's salad has no dressing, and when I asked for one, the staff from the resto said there's really none! so I went down to the resto and really asked for it and the staff told me to wait and he will asked again the kitchen staff, then he came back with my dressing and apologized that they forgot to put it and it was not really prepared very well. it was bad actually and there's no room service because the guy from resto said he was all alone. there's still more bad things about this hotel but I'm too tired to write them all.