Dec 11, 2018 - Business travel
It’s not awesome, but it’s also not unsatisfying, it’s somewhere in between. We arrived on a Saturday afternoon and the lobby was full of people, it was crowded and very noisy due to the merienda buffet being offered by the hotel’s resto, Elements. Check-in wasn’t smooth either, it was so hard to hear the front desk guy who was doing the check in, they are multitasking, so it wasn’t so organized, but they’re friendly so I admire that. We were given our key cards, but when we got to the room, both cards were not working, we couldn’t open the door. So I had to go back to the lobby to have the cards activated. This happened again on our 2nd day. I had to ask them to activate the cards twice. The carpet on the 7th floor hallway is really really dirty, full of dark stains, so it’s not pleasing to see. I am very particular with this kind of thing. It would be good if they can do a carpet wash or perhaps change the whole carpet altogether. The room is nice and clean. Beds are very comfortable. Water pressure is strong, but the water in the shower is not so warm. Since Baguio has a cool temperature, it would be really nice if the water can go a little bit warmer. Breakfast buffet was good, simple but satisfying. They changed their menu on the 2nd day, so it was good because there’s variety. Overall, our stay was comfortable. The hotel can still improve their services and maintenance.