Swissôtel Clark Philippines

Hotels
8.7
/10
Very Good
99 reviews

What Guests Say About Their Stay

Verified traveler
10.0
/ 10
We enjoyed the Family Suite of Swissotel with complimentary breakfast buffet for 2. Used my Accor card for the 2 additional breakfast. Kids enjoyed the bunk beds. Room was so nice that the kids didn't want to swim anymore and just hibernate inside. The pictures in the website are accurate.
Verified traveler
10.0
/ 10
Husband and I checked in to celebrate my birthday. The hotel did not disappoint. They granted my requests and made me the happiest on my birthday.
Isaiah
10.0
/ 10
Property is beautiful, specially the pool. It was relaxing and comfortable.
In the Area
See Map
BLDG. 5399 MANUEL A., ROXAS, HIGHWAY, Clark Freeport Zone, Angeles, Pampanga, Philippines, 2023

Main Facilities

Read More
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Swissôtel Clark Philippines is a hotel in a good neighborhood, which is located at Clark Freeport Zone. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Swissôtel Clark Philippines

BLDG. 5399 MANUEL A., ROXAS, HIGHWAY, Clark Freeport Zone, Angeles, Pampanga, Philippines, 2023
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Discover More About Swissôtel Clark Philippines

Hotel Overview

Introduction to Swissôtel Clark Philippines

Swissôtel Clark Philippines is a luxurious hotel offering top-tier amenities and services in the heart of Clark Freeport Zone. With its contemporary design and elegant atmosphere, it caters to both business and leisure travellers.

Location of Swissôtel Clark Philippines

Conveniently located in Clark Freeport Zone, Pampanga, Swissôtel Clark is a perfect base for exploring nearby attractions.

Room Options and Pricing

Types of Rooms Available at Swissôtel Clark Philippines

Swissôtel Clark offers various room options, including Deluxe Rooms, Premier Rooms, and Executive Suites. Each room features modern furnishings, flat-screen TVs, minibars, and stunning views. Guests enjoy spacious accommodations with elegant decor and the latest amenities for comfort.

What is the Price Range for Rooms at Swissôtel Clark Philippines?

Room rates for accommodations can vary significantly, ranging from PHP 15,000 to PHP 31,000 per night. The specific rate depends on the type of room selected, with different categories offering varying levels of luxury and amenities.

Are There Special Offers or Packages Available at Swissôtel Clark Philippines?

Swissôtel often has promotional packages for special occasions, extended stays, or early bookings. Discounts and perks such as complimentary breakfast or room upgrades can be found via booking platforms like Traveloka.

Amenities and Services

What Amenities Does Swissôtel Clark Philippines Offer?

Swissôtel Clark offers a wide range of amenities designed to enhance every guest's experience. The outdoor swimming pool invites relaxation and leisure, making it a perfect spot to unwind. For fitness enthusiasts, a well-equipped fitness centre is available to maintain workout routines. Guests can indulge in luxury at the on-site spa, which provides various rejuvenating treatments. 

High-speed internet access ensures that visitors stay connected throughout their stay. Valet parking and 24-hour concierge services add convenience for all guests. Business travellers will find modern meeting rooms and business facilities to cater to their professional needs, while families can take advantage of babysitting services for added peace of mind.

Dining Options at Swissôtel Clark Philippines

The hotel features multiple dining options to cater to various tastes. Guests can enjoy an all-day dining restaurant that serves a delightful mix of international and local cuisine. Additionally, a bar is available, offering a wide selection of cocktails and beverages for a relaxing evening.

Does Swissôtel Clark Philippines Offer Any Unique or Luxury Services?

Guests at the hotel can enjoy exclusive access to a VIP lounge, enhancing their stay with added privacy and comfort. For entertainment, the casino offers a variety of gaming options, making for an exciting night out. Additionally, personalised wellness treatments at the spa ensure a truly luxurious and rejuvenating experience.

Location and Nearby Attractions

Major Landmarks Near Swissôtel Clark Philippines

  • Clark Museum and 4D Theater

    : Dive into the region’s history and cultural heritage.
  • Aqua Planet

    : One of the largest waterparks in the Philippines.
  • SM City Clark

    : A bustling shopping mall with a variety of retail and dining options.
  • Clark Parade Grounds

    : Perfect for outdoor activities like jogging or picnicking.
  • Nayong Pilipino Clark

    : Explore the rich history and traditions of the Philippines.

What Are the Transportation Options to Swissôtel Clark Philippines?

Guests can easily reach the hotel by private car, taxi, or ride-hailing services like Grab. For those preferring public transportation, buses are available from major terminals in Pampanga and Manila. This variety of travel options ensures convenient access for all visitors.

How Far is Swissôtel Clark Philippines from the Airport or Train Station?

Swissôtel Clark is conveniently located just 15 minutes from Clark International Airport. This proximity makes it an ideal choice for travellers arriving from both domestic and international destinations. Guests can enjoy quick and easy access to the hotel upon their arrival.

Guest Experience

How is the Overall Guest Experience at Swissôtel Clark Philippines?

Guest reviews consistently highlight the excellent service offered at the hotel. Many visitors appreciate the spacious rooms and the high quality of amenities available. Additionally, the cleanliness, comfort, and warm hospitality provided by the staff leave a lasting positive impression on guests.

Is Swissôtel Clark Philippines Suitable for Families?

Yes, Swissôtel Clark is family-friendly and designed to cater to the needs of families. The hotel features spacious accommodations that provide comfort for both parents and children. Additionally, babysitting services and various activities for kids make it an ideal choice for family getaways.

Is Swissôtel Clark Philippines Pet-Friendly?

Swissôtel Clark in the Philippines is not pet-friendly. Unfortunately, pets are not allowed on the premises.

Accessibility

Is Swissôtel Clark Philippines Wheelchair Accessible?

Yes, Swissôtel Clark is fully wheelchair accessible.

What Accessible Features Does Swissôtel Clark Philippines Provide?

The hotel provides accessible rooms designed to ensure comfort and convenience for all guests. These rooms feature wider doorways and accessible bathrooms to accommodate various needs. Additionally, ramps are available throughout the property to enhance accessibility and ease of movement.

Nearby Dining Options

  • Amare by Chef Chris

    – Royce Hotel M. A. Roxas Highway corner Ninoy Aquino Avenue, Zone, Clark Freeport, Angeles, 2009 Pampanga, Filipina
  • Spanglish Clark

    – Pavilion Mall Building, Manuel A. Roxas Hwy, Clark Freeport, Angeles, 2023 Pampanga, Filipina
  • House of Chops

    – Lot 1 Manuel A. Roxas Hwy, Clark Freeport, Angeles, 2009 Pampanga, Filipina
  • Aling Lucing’s Sisig

    – Graciano Valdez St, Angeles, Pampanga, Filipina
  • Matam-ih Authentic Kapampangan Cuisine

    – M. A, Manuel A. Roxas Hwy, Clark Freeport Zone, Angeles, 2009 Pampanga, Filipina

Nearby Activities and Entertainment

What Activities Can You Enjoy Near Swissôtel Clark Philippines?

  • Fontana Leisure Park

    : Offers a range of outdoor activities and golfing.
  • Dinosaurs Island Clark

    : Family-friendly destination with fun prehistoric-themed attractions.
  • Angeles City Nightlife

    : A vibrant nightlife scene with numerous bars and clubs.

Are There Any Popular Events or Festivals Near Swissôtel Clark Philippines?

The Philippine International Hot Air Balloon Fiesta takes place annually near Clark, attracting large crowds. This vibrant event features stunning displays of colourful hot air balloons that fill the sky. In addition to the balloon displays, visitors can enjoy a variety of aviation-related activities throughout the festival.

Local Insider Recommendations

Hidden Gems Near Swissôtel Clark Philippines

  • Puning Hot Springs

    : A unique experience of relaxing in thermal springs amidst the scenic mountains.
  • Mount Pinatubo Trek

    : A thrilling adventure to the famous crater lake.
  • Hansa Gate Café

    : A quaint coffee shop offering a peaceful retreat from the bustling city.

Best Local Experiences Near Swissôtel Clark Philippines

Guests can immerse themselves in the vibrant local culture by visiting Nayong Pilipino Clark. This attraction showcases the rich heritage and traditions of the Philippines. Additionally, visitors can indulge in delicious traditional Kapampangan cuisine at various nearby restaurants, offering a taste of the region's culinary delights.

Nearby Shops

  • Marquee Mall

    – Francisco G MarQuee Mall Don Juan Nepomuceno Avenue, Angeles, Pampanga, Filipina
  • SM City Clark

    – Manuel A. Roxas Hwy, Clark Freeport, Angeles, Pampanga, Filipina
  • Robinsons Angeles

    – MacArthur Hwy, Angeles, 209191 Pampanga, Filipina
  • Duty-Free Clark

    – C. M. Recto Highway, Clark Freeport Zone, Angeles City, Pampanga, Filipina
  • Puregold Duty-Free

    – P. Kalaw Street, corner Claro M Recto Hwy, Clark Freeport, Mabalacat, Pampanga, Filipina

Best Times to Visit

What Are the Best Times to Stay at Swissôtel Clark Philippines to Avoid Crowds?

The ideal time to visit Swissôtel Clark is during the off-peak season, which runs from June to September. During these months, guests can enjoy thinner crowds and a more relaxed atmosphere. Additionally, hotel rates tend to be lower, making it a budget-friendly option for travellers.

Booking Information

How to Book a Room at Swissôtel Clark Philippines Online?

To book a room at Swissôtel Clark Philippines, visit Traveloka and search for the hotel. Select your preferred room type, choose your travel dates, and follow the booking process to complete your reservation.

To make your trip even more convenient, book your tickets and accommodations through Traveloka. With Traveloka, you can find the best deals on any tickets, nearby hotels, flights and more tourist attractions. Plus, you can read reviews and get travel tips to ensure you make the most of your visit. Start planning your adventure today with Traveloka and enjoy a hassle-free memorable trip!

Other Hotel Options at the Pampanga

Other hotel options in the Clark area include Hilton Clark Sun Valley Resort, Quest Plus Conference Center Clark, and Clark Marriott Hotel. These luxurious properties offer excellent amenities and services that provide top-tier alternatives for guests.

For those looking to explore more of Pampanga, the region offers various popular areas to visit, such as Angeles, San Fernando, and Mabalacat. Each of these destinations offers unique experiences from the vibrant nightlife and historical sites in Angeles City to the culinary delights and cultural landmarks in San Fernando.

For travellers who want convenient access to Clark's attractions, hotels near key landmarks like SM City Clark, Aqua Planet Water Park, and Clark Museum offer ideal accommodation options with easy access to these must-visit spots.

All facilities in Swissôtel Clark Philippines

Others Swissôtel Clark Philippines
Others

Things to Do

  • Outdoor pool
  • Casino

Transportation

  • Bus/truck parking
  • Valet parking

Public Facilities

  • Parking
  • WiFi in public area

Hotel Services

  • Concierge
  • 24-hour Receptionist

Kids and Pets

  • Babysitting

General

  • Swimming pool

In-room Facilities

  • TV

Accommodation Policy & General Information in Swissôtel Clark Philippines

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Number of floors in Swissôtel Clark Philippines
22
Another facilities in Swissôtel Clark Philippines
Outdoor pool, Casino, Bus/truck parking, Valet parking, WiFi in public area

Frequently asked question in Swissôtel Clark Philippines

What are available facilities at Swissôtel Clark Philippines?
There are top facilites at Swissôtel Clark Philippines such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Swissôtel Clark Philippines?
The standard check-in time at Swissôtel Clark Philippines is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Swissôtel Clark Philippines?
Swissôtel Clark Philippines is a 5.0-star hotel.
How many floors does Swissôtel Clark Philippines have?
Swissôtel Clark Philippines has 22 floors.
Does Swissôtel Clark Philippines provide parking?
Yes, Swissôtel Clark Philippines provides parking. Please confirm details directly with the hotel.
See All

More Reviews from Other Guests in Swissôtel Clark Philippines

8.8
Very Good
From 97 reviews
Cleanliness

9.0

Room Comfort

9.4

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Swissôtel Clark Philippines

Number of reviews per page
20
40
Top reviews
DOUGLAS
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

I think the 15th floor had been flooded recently. Strong oder of mold and mildew as soon as I got off of the elevator. Even in the room. I slept with covers pulled over my head. It kicked off my allergies and gave me a runny nose that is still with me now 2 days later
FRANCIS JAMES E.
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Everything
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

We enjoyed the Family Suite of Swissotel with complimentary breakfast buffet for 2. Used my Accor card for the 2 additional breakfast. Kids enjoyed the bunk beds. Room was so nice that the kids didn't want to swim anymore and just hibernate inside. The pictures in the website are accurate.
rodwin
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Vegas in the Philippines
Verified traveler
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Husband and I checked in to celebrate my birthday. The hotel did not disappoint. They granted my requests and made me the happiest on my birthday.
Cristina
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

The hotel is well-maintained, and the service provided is excellent.
Isaiah
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Property is beautiful, specially the pool. It was relaxing and comfortable.
Loradel
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Clean
Roberta
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

This is one of the best stay that we have since we came in the Philippines 2 weeks ago.
Danny
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Excellent location. The facility is very advance with technology. Everything in the room are remotely controlled. Excellent dining options with plenty of choices. All staff members are very respectful and provided excellent customer service. We will definitely come back and stay at this hotel.
JENNIFER
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

I had the pleasure of staying at the Swissotel for a week with my family of 10. The entrance of the hotel is very confusing when first arriving since it is located on the side of their mall, unless you enter through the main casino area, which is a farther walk to the main lobby area. Check in staff were polite and tried their best to accommodate our requests to keep our rooms close, despite the hotel being close to capacity for the holidays. Strangely, only 1 of the 3 rooms received fresh fruit. The other 2 rooms only had water During our stay, we were always greeted and seated promptly for our daily breakfast at MARKT restaurant. There was a wide selection and variety of food to choose from. The restaurant staff was kind and did their best to meet our requests however, several days our beverages were never delivered after ordering. The last hour of the breakfast buffet, many items were not replenished. Pool area was nice and clean. Food and drinks were served well. Shopping area could be improved with more variety in retail such as clothing and gift stores. Concierge staff are very nice to work with. Overall, my family and I will definitely be coming back to stay in this hotel for future visits. NOTE: I would AVOID eating at The DINE restaurant, which is NOT affiliated with Swissotel, located in their adjacent shopping area inside the side entrance to the hotel. Poor customer service and high prices - not worth it. Manager unapologetic with their own mistakes.
Read More
Paul
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

The hotel was beautiful, smells clean and inviting. There only downside is the far walk to Swissotel from the front entrance.
Ruth
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

location
rowena
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 64 week(s) ago

Hotels.com verified review

Amazing love the pool side ❤️❤️❤️❤️ everything beautiful ❤️❤️❤️ fully recommended❤️❤️ thank you🥰
Verified traveler
icon-Business
Business
10.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Was an excellent hotel with amazing staff!
Verified traveler
icon-Business
Business
10.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Very nice hotel with great eating options.
Carmenchita
icon-Leisure
Leisure
2.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Once I stepped out of my private airport pick up, it took 20 mins to have a wheelchair. There’s no waiting area for a disabled guest. My flight was so long and I cannot stand. I have a triwalker with limited seating capacity. Then there’s the need for an ID even for just delivery to my room. I told them it doesn’t make sense. So it took another 10 mins and was miserably sitting on my walker. When I went to the lobby, the person who checked me seemed nice even thoughI was already irate with the wheelchair and ID issues. I wrote in advance that I needed a room near elevator. She claimed that it’s available and close to elevator. I was placed 5 rooms away from the elevator, and that was not acceptable and when I got down, I was really maxed out with patience. She was not even apologetic and didn’t seem to care if I had to walk . She didn’t explain that closest room to elevator is not acceptable. Duty manager intervened and provided a good room. Elijah and Erwin from concierge were really helpful picking me up and taking me to the dining area and upon exit. It’s hard enough to travel with disability and medical issues but staff with no remorse when they make mistakes should be evaluated. They are not service oriented. It doesn’t matter if they’re being trained, service oriented people do not treat disabled guests that way. Swissotel, being a 5 star hotel should treat guests well and if they keep on hiring someone like Joanne, it’s lesser than 2 stars. Markt crew were great.
Read More
Christopher
icon-Business with Children
Business with Children
10.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

The hotel was great however Expedia advertised it as 2 King Beds which caused a chaotic time with check-in.
Juanito
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

Convenient breakfast buffet time plus excellent variety of foods. Just be more attentive in customers breakfast request or adjustments base on customers timeline.
Joana Marie
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

Cleanliness! Wonderful housekeeping staff. The guy on the pool area that handling towel is rude, I was trying to talk to him to get towels he kept insisting talking to my husband and ignoring me. He might thought I was one of the girls working in a you know what I mean. Tell your staff to not degrading people (women)that works to try to make a living for their family. I did not get his name. When we we're checking out we asked the receptionist if they can send someone to help us with our luggage we waited 30 minutes nobody shows up. That was disappointing. Kitchen staff was very nice and food is good.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Swissôtel Clark Philippines

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 97 reviews
Cleanliness

9.0

Room Comfort

9.4

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Swissôtel Clark Philippines

Number of reviews per page
20
40
Top reviews
DOUGLAS
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

I think the 15th floor had been flooded recently. Strong oder of mold and mildew as soon as I got off of the elevator. Even in the room. I slept with covers pulled over my head. It kicked off my allergies and gave me a runny nose that is still with me now 2 days later
FRANCIS JAMES E.
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Everything
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

We enjoyed the Family Suite of Swissotel with complimentary breakfast buffet for 2. Used my Accor card for the 2 additional breakfast. Kids enjoyed the bunk beds. Room was so nice that the kids didn't want to swim anymore and just hibernate inside. The pictures in the website are accurate.
rodwin
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Vegas in the Philippines
Verified traveler
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Husband and I checked in to celebrate my birthday. The hotel did not disappoint. They granted my requests and made me the happiest on my birthday.
Cristina
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

The hotel is well-maintained, and the service provided is excellent.
Isaiah
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Property is beautiful, specially the pool. It was relaxing and comfortable.
Loradel
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Clean
Roberta
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

This is one of the best stay that we have since we came in the Philippines 2 weeks ago.
Danny
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Excellent location. The facility is very advance with technology. Everything in the room are remotely controlled. Excellent dining options with plenty of choices. All staff members are very respectful and provided excellent customer service. We will definitely come back and stay at this hotel.
JENNIFER
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

I had the pleasure of staying at the Swissotel for a week with my family of 10. The entrance of the hotel is very confusing when first arriving since it is located on the side of their mall, unless you enter through the main casino area, which is a farther walk to the main lobby area. Check in staff were polite and tried their best to accommodate our requests to keep our rooms close, despite the hotel being close to capacity for the holidays. Strangely, only 1 of the 3 rooms received fresh fruit. The other 2 rooms only had water During our stay, we were always greeted and seated promptly for our daily breakfast at MARKT restaurant. There was a wide selection and variety of food to choose from. The restaurant staff was kind and did their best to meet our requests however, several days our beverages were never delivered after ordering. The last hour of the breakfast buffet, many items were not replenished. Pool area was nice and clean. Food and drinks were served well. Shopping area could be improved with more variety in retail such as clothing and gift stores. Concierge staff are very nice to work with. Overall, my family and I will definitely be coming back to stay in this hotel for future visits. NOTE: I would AVOID eating at The DINE restaurant, which is NOT affiliated with Swissotel, located in their adjacent shopping area inside the side entrance to the hotel. Poor customer service and high prices - not worth it. Manager unapologetic with their own mistakes.
Read More
Paul
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

The hotel was beautiful, smells clean and inviting. There only downside is the far walk to Swissotel from the front entrance.
Ruth
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

location
rowena
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 64 week(s) ago

Hotels.com verified review

Amazing love the pool side ❤️❤️❤️❤️ everything beautiful ❤️❤️❤️ fully recommended❤️❤️ thank you🥰
Verified traveler
icon-Business
Business
10.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Was an excellent hotel with amazing staff!
Verified traveler
icon-Business
Business
10.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Very nice hotel with great eating options.
Carmenchita
icon-Leisure
Leisure
2.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Once I stepped out of my private airport pick up, it took 20 mins to have a wheelchair. There’s no waiting area for a disabled guest. My flight was so long and I cannot stand. I have a triwalker with limited seating capacity. Then there’s the need for an ID even for just delivery to my room. I told them it doesn’t make sense. So it took another 10 mins and was miserably sitting on my walker. When I went to the lobby, the person who checked me seemed nice even thoughI was already irate with the wheelchair and ID issues. I wrote in advance that I needed a room near elevator. She claimed that it’s available and close to elevator. I was placed 5 rooms away from the elevator, and that was not acceptable and when I got down, I was really maxed out with patience. She was not even apologetic and didn’t seem to care if I had to walk . She didn’t explain that closest room to elevator is not acceptable. Duty manager intervened and provided a good room. Elijah and Erwin from concierge were really helpful picking me up and taking me to the dining area and upon exit. It’s hard enough to travel with disability and medical issues but staff with no remorse when they make mistakes should be evaluated. They are not service oriented. It doesn’t matter if they’re being trained, service oriented people do not treat disabled guests that way. Swissotel, being a 5 star hotel should treat guests well and if they keep on hiring someone like Joanne, it’s lesser than 2 stars. Markt crew were great.
Read More
Christopher
icon-Business with Children
Business with Children
10.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

The hotel was great however Expedia advertised it as 2 King Beds which caused a chaotic time with check-in.
Juanito
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

Convenient breakfast buffet time plus excellent variety of foods. Just be more attentive in customers breakfast request or adjustments base on customers timeline.
Joana Marie
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

Cleanliness! Wonderful housekeeping staff. The guy on the pool area that handling towel is rude, I was trying to talk to him to get towels he kept insisting talking to my husband and ignoring me. He might thought I was one of the girls working in a you know what I mean. Tell your staff to not degrading people (women)that works to try to make a living for their family. I did not get his name. When we we're checking out we asked the receptionist if they can send someone to help us with our luggage we waited 30 minutes nobody shows up. That was disappointing. Kitchen staff was very nice and food is good.
Read More
Number of reviews per page
20
40