Swissôtel Clark Philippines

I think the 15th floor had been flooded recently. Strong oder of mold and mildew as soon as I got off of the elevator. Even in the room. I slept with covers pulled over my head. It kicked off my allergies and gave me a runny nose that is still with me now 2 days later

Everything

We enjoyed the Family Suite of Swissotel with complimentary breakfast buffet for 2. Used my Accor card for the 2 additional breakfast. Kids enjoyed the bunk beds. Room was so nice that the kids didn't want to swim anymore and just hibernate inside. The pictures in the website are accurate.

Vegas in the Philippines

Husband and I checked in to celebrate my birthday. The hotel did not disappoint. They granted my requests and made me the happiest on my birthday.

The hotel is well-maintained, and the service provided is excellent.

Property is beautiful, specially the pool. It was relaxing and comfortable.

Clean

This is one of the best stay that we have since we came in the Philippines 2 weeks ago.

Excellent location. The facility is very advance with technology. Everything in the room are remotely controlled. Excellent dining options with plenty of choices. All staff members are very respectful and provided excellent customer service. We will definitely come back and stay at this hotel.

I had the pleasure of staying at the Swissotel for a week with my family of 10. The entrance of the hotel is very confusing when first arriving since it is located on the side of their mall, unless you enter through the main casino area, which is a farther walk to the main lobby area. Check in staff were polite and tried their best to accommodate our requests to keep our rooms close, despite the hotel being close to capacity for the holidays. Strangely, only 1 of the 3 rooms received fresh fruit. The other 2 rooms only had water During our stay, we were always greeted and seated promptly for our daily breakfast at MARKT restaurant. There was a wide selection and variety of food to choose from. The restaurant staff was kind and did their best to meet our requests however, several days our beverages were never delivered after ordering. The last hour of the breakfast buffet, many items were not replenished. Pool area was nice and clean. Food and drinks were served well. Shopping area could be improved with more variety in retail such as clothing and gift stores. Concierge staff are very nice to work with. Overall, my family and I will definitely be coming back to stay in this hotel for future visits. NOTE: I would AVOID eating at The DINE restaurant, which is NOT affiliated with Swissotel, located in their adjacent shopping area inside the side entrance to the hotel. Poor customer service and high prices - not worth it. Manager unapologetic with their own mistakes.

The hotel was beautiful, smells clean and inviting. There only downside is the far walk to Swissotel from the front entrance.

location

Amazing love the pool side ❤️❤️❤️❤️ everything beautiful ❤️❤️❤️ fully recommended❤️❤️ thank you🥰

Was an excellent hotel with amazing staff!

Very nice hotel with great eating options.

Once I stepped out of my private airport pick up, it took 20 mins to have a wheelchair. There’s no waiting area for a disabled guest. My flight was so long and I cannot stand. I have a triwalker with limited seating capacity. Then there’s the need for an ID even for just delivery to my room. I told them it doesn’t make sense. So it took another 10 mins and was miserably sitting on my walker. When I went to the lobby, the person who checked me seemed nice even thoughI was already irate with the wheelchair and ID issues. I wrote in advance that I needed a room near elevator. She claimed that it’s available and close to elevator. I was placed 5 rooms away from the elevator, and that was not acceptable and when I got down, I was really maxed out with patience. She was not even apologetic and didn’t seem to care if I had to walk . She didn’t explain that closest room to elevator is not acceptable. Duty manager intervened and provided a good room. Elijah and Erwin from concierge were really helpful picking me up and taking me to the dining area and upon exit. It’s hard enough to travel with disability and medical issues but staff with no remorse when they make mistakes should be evaluated. They are not service oriented. It doesn’t matter if they’re being trained, service oriented people do not treat disabled guests that way. Swissotel, being a 5 star hotel should treat guests well and if they keep on hiring someone like Joanne, it’s lesser than 2 stars. Markt crew were great.

The hotel was great however Expedia advertised it as 2 King Beds which caused a chaotic time with check-in.

Convenient breakfast buffet time plus excellent variety of foods. Just be more attentive in customers breakfast request or adjustments base on customers timeline.

Cleanliness! Wonderful housekeeping staff. The guy on the pool area that handling towel is rude, I was trying to talk to him to get towels he kept insisting talking to my husband and ignoring me. He might thought I was one of the girls working in a you know what I mean. Tell your staff to not degrading people (women)that works to try to make a living for their family. I did not get his name. When we we're checking out we asked the receptionist if they can send someone to help us with our luggage we waited 30 minutes nobody shows up. That was disappointing. Kitchen staff was very nice and food is good.