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The Carmen Hotel
Hotels
8.7
/10
Very Good
31 reviews
In the Area
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Penafrancia Avenue, Naga, Camarines Sur, Philippines, 4400
Main Facilities
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AC
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Penafrancia Avenue, Naga, Camarines Sur, Philippines, 4400
Discover More About The Carmen Hotel
The Carmen Hotel is a boutique hotel in downtown Naga that offers easy access to malls, the airport, and other must-see spots. Whether traveling for business or leisure, guests can enjoy a comfortable stay at the hotel with its elegantly designed interiors, spacious guest rooms, top-notch facilities, and excellent service.
The hotel has fully furnished air-conditioned Superior, Deluxe, and Suite rooms. All 45 guest rooms are equipped with a wide screen LED cable TV, telephone, minibar, electric kettle, and hair dryer. For storage of guests’ valuables such as gadgets and jewelry, an electronic safety deposit box is provided in each room. Every room has a private bathroom complete with towels and branded toiletries.
Concierge and a 24-hour front desk are available to assist with guests’ needs. The hotel is equipped with accessible facilities for PWDs. Laundry service, a restaurant, and business facilities are also available on site. Guests can have access to free WiFi in the hotel’s common areas. Breakfast buffet is served daily at the hotel.
While staying at the hotel, guests can enjoy swimming at the outdoor pool and work out at the hotel’s fitness center. Beauty salons, grocery stores, and shops are within the area as well.
Located in Peñafrancia Avenue, The Carmen Hotel is near SM City Naga, Robinsons Place Naga, and Naga City Ecology Park. Naga Metropolitan Cathedral is only 0.26 kilometers away while the Basilica of Our Lady of Penafrancia is just 1.56 kilometers away. Bicol Medical Center is also nearby and is only 1.23 kilometers away from the hotel. Naga Airport is 10 kilometers away.
All facilities in The Carmen Hotel
Others
General
- Parking
- AC
Business Facilities
- Meeting facilities
In-room Facilities
- Iron
Accommodation Policy & General Information in The Carmen Hotel
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | AC |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Another facilities in The Carmen Hotel | Parking, Meeting facilities, Iron |
Frequently asked question in The Carmen Hotel
What are available facilities at The Carmen Hotel?
There are top facilites at The Carmen Hotel such as AC. (some may require extra charges)
What is normal check-in & check-out time at The Carmen Hotel?
The standard check-in time at The Carmen Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
More Reviews from Other Guests in The Carmen Hotel
Traveloka (31)
8.7
Very Good
From 31 reviews
Provided by travelers on
Cleanliness
9.0
Room Comfort
9.0
Meal
8.8
Location
9.2
Service and Facilites
9.1
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Traveler Reviews The Carmen Hotel
Number of reviews per page
20
40
Customer reviews
Ma
Mary a. m. B.
Family
9.0
/10
Reviewed 288 week(s) ago
Overall it was a nice experience. Location is very accessible. Staff are very accommodating to our requests. Although one area for improvement is their towels, linens and curtains. You can easily spot dirt from curtains and even the bedsheets. Towels were not hotel quality (looks worn out due to color and roughness). Given the impression they project, these “small” details can make or break the guests impressions.
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SB
Sheila B.
Family
6.1
/10
Reviewed 296 week(s) ago
It took the staff an hour and 20 minutes to give me my room. I complained and told us that they only had one housekeeping to do the cleaning. I need to follow-up several times for me to get my room. They upgraded me though, but I think it was not a good answer that they only had one housekeeping and that because I only booked 30 minutes ago. They should be prepared for the incoming guests at 2pm don’t they? And the people in the front desk should smile more often. Kudos to the restaurant staff though they were accommodating and very friendly.
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MP
Mayrijhou P. T.
8.5
/10
Reviewed 310 week(s) ago
We had an amazing experience with Carmen hotel, the room is very clean and spacious..The facilities are good and working..We had a good sleep because of their soft & comfortable bedding.. We also enjoyed the free breakfast at Baba resto. We are really happy spending our staycation here..see you carmen hotel on our next stay..😊 -
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RL
Racquel L.
Backpacking
9.7
/10
Reviewed 343 week(s) ago
Great service! Friendly and always smiling staff. Great food! The smell of the hotel!
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BE
Blesilda E.
Family
6.8
/10
Reviewed 349 week(s) ago
This was our second time to stay in the Carmen and not everything is good. Well, the room is clean and the service and the food is awesome. Keep it up guys :) But we weren't happy with the beddings/linens. They are old and looked dirty (check pictures). Also, there isn't a place where we could hang our wet towels. I refused to keep it inside the bathroom because wet towels could trap bad smells inside the bathroom most of the time. I also noticed that some areas and furniture in the lobby (not all) has become somewhat like a dirt trap. I happened to stay in the lobby for a while waiting for my husband and noticed - please try sitting down in the couch next to the Baba door and try staring at the table and the upper portion of the main door. You will understand what I mean.
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TA
Toni A.
Backpacking
6.1
/10
Reviewed 350 week(s) ago
Shower sink is not working though the response was prompt. No dental kit provided upon arrival we need to call the service personnel to request for one. I wish a happy birthday to me.😞
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AB
Ana B.
Business
10.0
/10
Reviewed 355 week(s) ago
Wow! Just wow! I never knew I would find this hotel in the heart of Naga. I was out on business travel and was able to squeeze in a great family outing. This hotel is living up to their reviews, rate and name. First, staffs are all accommodating and polite. Second, the room is very spacious, clean bed and nice interior design. Third, the pool temperature is great for the cool weather. The kids enjoyed this the most! Forth, the food. I will really give emphasis to the buffet breakfast. I got a very great deal so I did not expect the buffet breakfast. With that deal in mind, I would say that the food really make our stay! Thank you to all the staffs of The Carmen Hotel from Guard to Chef and to the management. Please keep growing. We will comeback.
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CD
Cherie D.
Family
9.1
/10
Reviewed 382 week(s) ago
We had a great stay in this hotel. Kudos to all the staffs specially "Ace" who assisted us in all our needs. To housekeeping who are so prompt in all our request. Will surely recommend this hotel and be back again.
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CD
Cherie D.
Family
9.7
/10
Reviewed 384 week(s) ago
All the staff from front desk, housekeeping, waiters were all warm and accommodating. Rooms are spacious and clean except for the toilet bowl (yellowish, lots of stain). Overall we enjoyed our stay.
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RI
Roselyn I.
Business
9.7
/10
Reviewed 386 week(s) ago
Great experienced. Will spend another vacation with my family.
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TA
Tin A.
Business
10.0
/10
Reviewed 390 week(s) ago
Great experience. Clean. Food’s ok. Superb
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MS
Michael S. I.
Backpacking
9.7
/10
Reviewed 391 week(s) ago
I enjoyed my stay at The Carmen Hotel. The room is spacious and cozy and they have very comfortable bed and pillows. There's also a gym which I really like so I can still workout even on a vacation. I was also able to relax by taking a dip to the hotel's swimming pool. The hotel staffs are also warm, welcoming and helpful. Great location too!
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MA
Mae A. A. P.
Family
9.7
/10
Reviewed 402 week(s) ago
Had a wonderful time. Although hope the pool could be cleaned as we saw bugs in the pool.
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