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  6. Winford Hotel

Winford Hotel

Hotel
Winford Leisure & Entertainment Complex, MJC Drive, Sta. Cruz, Santa Cruz, Manila, Metro Manila, Philippines
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Living Room
Restaurant
Bathroom
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Impressive
8.8/10
According to 28 guests
Second time to stay in this hotel. Always exceed our expectations.
Mark A. S. J.
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Based on 40 traveler reviews
Parking
24-Hour Front Desk
Elevator
Restaurant
WiFi

Nearby attractions
Tayuman LRT Station
(0.49 km)
Blumentritt LRT Station
(0.64 km)
Bambang LRT Station
(0.92 km)
University of Santo Tomas
(0.98 km)
Review by Traveloka users
Review

Based on 24 reviews

8.8
Impressive
Fantastic
17
Very Good
6
Satisfying
2
Average
3
Poor
0
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
9.6
- Family vacation
Second time to stay in this hotel. Always exceed our expectations.
9.6
- Romantic Vacation
It was really great but I was disappointed with the breakfast buffet. Few choices of food.
9.6
A very nice and clean hotel, very accommodating staff.
10
- Family vacation
Beautiful place at a cheap price
9.4
- Romantic Vacation
Breakfast is not good. Overall is great. Location is good, just across mall. Cleanliness great. Facilities great.
9.4
- Family vacation
Relaxing bed and great pillows
6.6
- Family vacation
This is our second time to stay in this hotel and I must say that everyone in this hotel are warm, accommodating and professional. First time we took the Executive Suite but this time we tried their Deluxe Twin Room everything was cleaned and properly arranged, bathroom was good and clean but no bathtub and bidet (a bidet is a must for us Filipinos hygienic purposes) 1 bathrobe has a big tear on it but room service immediately replaced it with a new one. Everyone was very welcoming and helpful actually but what we didn't like is the temperature in the room it was kind of warm, 26 degrees Celsius day and night to my kids isn't very comfortable so they had a hard time sleeping (also sweating) because they are not used to it, we didn't use blankets during our sleep. I actually wanted to borrow a fan just to make the air more comfortable but I was too shy to ask the hotel. Next is that the water in the bathroom has very low pressure so it took us longer time to finish our baths. Lastly we requested for 1pm check out and told them we'll keep the room clean but it wasn't granted. That could've made up to the inconvenience we experienced during our stay. Lastly it would be better if they'd add more food choices to their breakfast buffet. Overall our stay was okay I love their location also it's beside SM San Lazaro, McDonald's on the same building and a convenience store too. I'm still thinking if we would go back because of the air condition and low water pressure in the room. It wasn't a very good experience for us with kids. Anyways still thankful to Winford Hotel Manila.
9.4
- Family vacation
I had a pleasant stay. I will visit again this amazing hotel when I have time.
8.5
Good location. Nice cleanest room, yummy food.
9.7
The stay we had in Winford is superb. Nothing to complain on the amenities and facilities. Customer service is great too. But please, install bidet in the toilet.
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Based on
40 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business2
Couples5
Solo travel0
Family25
Friends getaway3
Rating Result
Very Bad
6
Bad
2
Average
5
Very Good
13
Extraordinary
14
Jumper0155
Great place to stay when you need to be in that part of Manila
Stayed here for two nights during our trip to visit family in Manila. This is in my opinion the nicest hotel in the immediate area and it was clean, comfortable and very convenient to the SM San Lazaro mall. I booked the Executive Suite and was very happy with my choice. Great stay overall. If I had to find fault, it would be that the casino doesn't have black jack which I love to play. But if you need a great place to stay in this part of Manila, don't hesitate to book a few nights here.
Family - Nov 12, 2017
Les L
Nice to look at but STINKS of CIGARETTE SMOKE & CRAPPY service
2-in-1 review: Their hotel has a NO SMOKING sign by the entrance but this is a sign that seems to be posted to comply with the law but health is definitely not their concern. The strong odor of cigarette smoke greets you the moment their double doors gets opened infront of you. They may actually have designated smoking sections but they sure aren't doing anything much to ensure that the smell does not get spread all over and there is no way to avoid it. Just imagine having to go their Chinese restaurant on the 2nd floor that is directly facing the casino which is one of their designated smoking section but is simply an open area. They could have enclosed the Casino area and put in a good exhaust as well as a wind cutter just to minimize the spread of the smoke. Not only does it smell bad and permeate my clothes and hair but it also jeopardizes our health but also the health of my 3 toddler nephews. Had my sister's guests stay at this hotel earlier this month. There was a problem with the our online booking because it got cancelled by them more than a day after it was booked. It was cancelled after we have provided a picture of the credit card used for the booking which was something they requested. They were negligent in contacting us for more info as that is what they claimed was the reason of the cancellation. We were oblivious to the cancellation and was surprised and embarrassed when they initially didn't allow are guests to get checked-in. They wanted us to make a new booking with the new higher price. Anyway, it took over 2 hours of butting heads with them to get the whole thing resolved.
Family - Sep 23, 2017
bellaswan02
Train personnel to be more polite
Bad experience at pool area worst feeling ever. Train your personnel especially the lady guard at pool area to be more polite. Very rude and unwelcoming behaviour. The room exceeds my expectation more like a marriott/solaire feels. The food is good The view during night on our room is nice. The lobby and and FO especially the room service were very attentive.
Friends getaway - Sep 22, 2017
Kathy M
GO ELSEWHERE 4 STAR more like 1 Star Service!!
This hotel is well presented, it has casino inside, restaurants and conveniently located across the mall. It's secured when you enter the premises. Stayed at this hotel 4 nights, due to reviews it came highly reccomended. Long lineups upon check in. Everyone had nice friendly faces. Cons: I been everywhere , and familiar with hotel policies so I had asked if the calls are free to call local. Was told it was free. The lady at front desk didn't mentioned it was only landline calls, not cellphone. So upon checked out I was billed $100CAD plus more for something I never was told correctly. It was their fault on their end. Spoke to the manager and all she said " It's not my department" I'm here saying like it's your staff why can't you trained them properly. She couldn't waived the fee or anything she was very impolite. I think Customer Service is lacking on this end. Went by the pool bar to hang out ordered few drinks. I asked the lady for the check and she didn't give me a bill , she just said it was 300php which I found it odd, not a receipt was given. Another time was when I had the DO NOT DISTURB sign on. This time I got really pissed. I had asked for cutleries to bring up and was told I would be charge 20php, which I never ever get charged in any hotel I've stayed around the world now they kept bothering me for this everytime I called front desk. Like where was I going you have my card in front, calling me then ringing my room while I was trying to relax for 20php like really. I ignored and finally freaked out at the gentlemen who didn't respect my privacy. This hotel is so greedy all they want is your money. I overhead few retirees was asking for senior discount and they couldn't verify and took long and was charged for their bill regular price. Never leave anything around that is expensive, cause clearly for 20php staff would make a fuss over it. Go somewhere else, there's few nice hotels in Manila that will you will feel more secure, and the customer service is excellent. I would say the worst experience ever. The only good thing about this hotel was the Interior that is all.
- Sep 10, 2017
Pearl G
A different view of Manila!
Must be the long weekend, that is why it took an hour to check in. Good to note that employees are trying very hard to provide excellent service and never fail to greet guests. The pool was full of kids with their family maximizing the break. Good thing there are no over-acting and over-privileged guests. Everyone is chill! We enjoyed our stay. We did not expect there is a view of Manila Bay and the port. The bed looks and feels comfortable . The rain shower and studio lighted mirror was also the best. No bidet though. Frustrating though that due to miscommunication, it took 3 hours for our food to be delivered by the Pool Bar. We had to ask them to deliver to our room instead. And that they charged it to another room, which we already cancelled the day before we checked in. But still great to note that employees tried their best to provide excellent service. Very neutral and calm. We will still come back for a quick escape!
Family - Sep 3, 2017
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You'll be asked to pay the following charges at the hotel:

  • Deposit: PHP 2,500.00 per night

We have included all charges provided to us by the property. However, charges cansee more

Hotel facility

Description

Hotel policy

  • Hotel Services
    • 24-hour Receptionist
    • Concierge
    • Luggage storage
    • Porter
    • Tours
  • Public Facilities
    • Elevator
    • Parking
    • Restaurant
  • Transportation
    • Area shuttle with surcharge
    • Valet parking with surcharge
  • Shuttle Service
    • Airport transfer with surcharge
  • Things to Do
    • Casino
  • Connectivity
    • Free WiFi

Check-in and Check-out Time

Check-in: 2:00 PM
Check-out: 12:00 PM

Location
Winford Hotel is a hotel in a good neighborhood, which is located at Santa Cruz.

The hotel has a very good location, also near the Ninoy Aquino International Airport (MNL), which is only 12.22 km away.

The hotel is located only 3.95 km away from Asistio Avenue Railway Station.

Not only well positioned, but Winford Hotel is also one of hotels near the following Tayuman LRT Station within 0.49 km and Blumentritt LRT Station within 0.64 km.

About Winford Hotel

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Winford Hotel exclusively for you.

Winford Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Winford Hotel.

You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.