Santa Cruz Hotels

The accommodation is good for one night only

Staffs were not accommodating. They did not help us or find way for our luggage to have storage at the hotel after we had early check out. We had a graduation ceremonies to attend to and time would not permit us to come back on time for check out. So we really need a storage at that time. Sadly they dint allow us. We have booked at this Hotel for several times already and definitely this will be my last. I'm not coming back anymore.

. The room is beautiful and clean. Will recommend.

I'm not a picky or finicky person so I'm gonna give my honest review in the perspective of one. I'm quite happy and satisfied with my whole stay, in terms of food, staff and service. Sure there are lapses (atleast in my room) like no hot water, only cold and colder. I know that the linens, sheets and towels are cleaned, washed and disinfected (as per my smell) but you can still see unremovable stains. I have no phone signal inside my room but wifi is OK. There are 2 outlets available, one for TV and one for your personal use. With all that being said, will I return? Yes, yes I will. For the price that I am paying and my basic comforts covered, I'd say it 's fine. I'm happy and would be happy to comeback here.

Booked a superior room with a queen bed but got 2 twin beds. No disposable slippers. Toiletries came in late. WiFi not working. Room was okay nonetheless.

Cockroaches everywhere. Leaking ceiling. Clogged toilet

I had a pleasant experince stay here. The location of the hotel is near china town area where there are lots of restaurants and street food. The hotel close to Rizal Park and Intramuros. The staff is also friendly. I would highly recommend this hotel. Thank you.

The staff is rally great. Thanks.

The landmarks given were confusing and we had to turn around looking for it. Mobile number listed couldn't be reached as well. Toilet flush was poor. Very old linens and towel. No garbage bin. Window lock was broken.