Holiday Inn KRAKOW CITY CENTRE by IHG, an IHG Hotel

We enjoyed our 4 nights stay. The front desk service staff are excellent. We get our room immediately upon arrival. Our uber trip got cancelled to the train station on departure and the front desk young man excellent service help us to book a taxi. He ensured that the driver get us to the right place. On the 1st day we told them that they did not replaced our bath rope and on the 4th day they did not replenish the hibiscus tea and they sent them to our room. However we noted the king size bed sagged in the center. The room service staff did not washed the cups on our 4th day and our favourite coffee was not replenished. We didn't realised the missing coffee till the morning of our checkout. We missed the nice coffee in the morning 😊 Overall it is still a pleasant stay. We enjoyed Poland very much 💕💕 Thank you

I have travelled extensively, but the room was of highest standard i have ever experienced: very spacious and looking newly renovated. Fantastic breakfast. The staff could not be more helpful. I will definitely go back to this hotel.

Our stay here was perfect: the staff is amazing, the property clean, the food outstanding, our rooms were great - we loved it here. We will return and stay here always!

Best part was very near to city centre and room was very specious and clean.

I would not recommend this hotel at all, we arrived at 10:30 fully knowing and understanding our room would not be ready, however we retuned at 1:30 (politely asking if the room was ready or any updates on a time) and then again at 2:30 but after watching numerous other families and flight crews we asked again and they said our room still wasn’t ready. We finally checked in at 3:38. While not happy at all, I didn’t speak to the manager until I checked out. To be honest I was just going to let it go but after talking with their manager Anna (I’ll leave her last name out in this correspondence) , and not receiving a simple “I’m sorry we couldn’t assist you” or any understanding of my point of view, I felt I had to warn other travelers not to expect to any basic courtesy that you would expect to receive.

Holiday Inn is a safe choice. It's a decent hotel.

This is the only hotel with a comfortable entrance, large enough to get on and off a taxi with a wheelchair without a rush in such a central Cracow location. Staff were very helpful and rooms were nice and clean.

I'm deeply appreciative of Robert's efforts in coordinating our train journey to Berlin through the online platform—no small feat—and for his invaluable guidance with local attractions.

Extremely convenient location right between the old town and Kraków Grzegórzki. Friendly staff, including a helpful concierge and a wide range of sweet and savory options at the breakfast buffet, including vegetarian, halal and gluten free choices. The room was large and had a big firm bed with a very nice bathroom. Would recommend

Very convenient locay

excellent location. quiet and clean. super close to old town (like a block) and across the street from two great coffee shops (don't need any breakfast buffet). very helpful manager who is looking out for you. GREAT!

no swimming pool

Very friendly staff. Close to historic landmarks. Many dining options around. Definitely recommended.

Super opieka i gościnność.

Breakfast Room Service Just perfect

Parking operation should be more effective

Great location and good value for money. Very welcoming on arrival and check in was easy. Fantastic selection available for breakfast.

Excellent hotel really well placed - few minutes to main square and tram stops outside. Staff were aways polite and attentive, room was big enough and cleaned each day, would recommend and use again.

Brilliant great hotel and location

Had a great stay at Holiday Inn it was a great location and breakfast was very good. Room was very spacious and clean. This was a surprise trip for my husband’s 60th birthday and we were upgraded to a premier room which we were very happy with and we were very grateful. The concierge at the hotel managed to get us booked at the last minute to Auschwitz-Birkenau for which we are thankful to him.