Mamaison Residence Diana

Bedding was poor quality, Pillows cheap, room temperature was uncomfortably hot and changing the temp control made no difference other than to dry the air out even more, making it more uncomfortable. Opening the windows when its -10 outside was difficult to control as the room would quickly dip to freezing temperature... Hotel priorty should be on quality of sleep, surely?

Clean room, very kind and efficient staff (specially Elizabeth) and good location.

Nice and big room close to town. Clean hotel. Could be a better breakfast.

Mamaison Diana is my home away from home. And the ONLY hotel I ever stay when in Warsaw. I love everything about it -its staff, location, cleanliness and how quiet it is despite being located just a few steps from a very busy Nowy Świat street. Can’t recommend it more. Not 5 stars - 10 stars!

Having stayed at the Mamaison in Belfast, I was really looking forward to having the same excellent service in Warsaw. The reviews seemed to support my preconceived ideas, but the hotel didn't quite live up to my expectations, and is a world away from the hotel in Belfast. The front desk staff were excellent: helpful, courteous and totally professional. The room, which was more like an apartment was clean and tidy but the layout was slightly odd with no TV in the second bedroom. Also, two bathrooms but only one toilet. The two sofas became beds but then there was no where to sit! Anyway, this aside I'd have given it a four stars but then we come to breakfast. It was awful. Really poor selection and the staff looked like they'd been pulled off the street. The girl who served us looked like they'd been a death in the family beforehand, and she didn't change clothes in the three days we took breakfast. Surely, the hotel could invest in standard uniform? There were boiled eggs on offer, only that. If there were other options, we weren't told. Frankfurters, extremely fat bacon (rind) and sweet waffles pretty much made up the hot food section. That was it for hot food. The biggest laugh was reserved for the supermarket bought in pastries which were covered in flies. To make matters worse, as soon as breakfast was over, the staff helped themselves, fishing out the food with their hands - a serious lack of professionalism. It would be easy to turn this around, with the right manager.

The breakfast was nice. Our room was basic, but we had all we needed. The temperature was too warm at night, and we had a difficult time understanding how to use the thermostat. The shower is open, so the bathroom floor gets wet when showering. We had to ask for more towels at the front desk. Easy check-in and check-out.

I've stayed at Residence Diana several times now. Always pleasant, big rooms, love having a kitchen. Breakfast had hot and cold meats and cheeses as well as blintzes pancakes, waffles and a selection of breads and pastries. Large fruit and vegetable platters and cold hard boiled eggs. Right in the walking district, so be warned, ubers can't always get to the door, you have to cross through to an inner courtyard on foot. Nice and quiet though. All in all, my favorite hotel in Warsaw!

Nice clean hotel with large rooms, even a balcony (we booked an appartment).

Perfect location. Large clean room. Convenient restaurant. Very helpful staff. Will be back

Mamaison Diana is my home away from home and I love it. Everyone there is super nice and accommodating. Rooms are spacious. Location is superb - in the heart of all the action and close to major attraction- yet quiet.

Spacious apartment in lovely walkable area

Taxi cannot easily access the hotel

Great and beautiful place

Spacious rooms. I used the toilet brush and it was dirty. Left a bad feeling. Otherwise it was a clean room. Could use updates and fitness room and breakfast could use improvements. Breakfast not a great value for $20.

This residence is perfect. Communication was phenomenal when scheduling transfers to and from the airport. The room was very spacious and cleaned perfectly. The tub and shower are huge and have superb water pressure. Hot water is long lasting and great too. The hotel is in the heart of an international district with different foods, shops, and other activities in close walking distance. I can’t say enough things about how much we enjoyed the hotel.

Overall good stay. Great location and nice big rooms. Bed was comfy and they provided things to wash up with which I appreciated. Only faults were that the aircon didn’t work so the room way very hot and the shower pressure was very weak.

Great place and very helpful staff. Good breakfast as well

Great location near transportation, restaurants, bats, stores. We walked from Central train station. Great staff. Quiet, comfy bed, adequate kitchen for breakfast and snacks. Lots of hot water, dark shades. A bit hard to find, but worth it. Great place, would definitely stay here again.

Great attention to details.

We love this hotel. It is our first choice when in Warsaw. Big rooms and great staff. And it is close to everything downtown.