Mercure Porto Gaia Hotel

Cons 1. Hairdryer was jammed when we checked in & the head had to be replaced as it was inoperable due to hair jammed into the head of the hairdryer. 2. The website says air-conditioned rooms but staff informed they are air cooled.The first night was very sweaty & uncomfortable to get sleep. Staff asked us to open the window for ventilation.This wasn't an option as this overlooks a highway & lot of traffic noise. 3. The hotel is located in Gais & requires Bolt & Uber for any Porto related activities. 4. Lugging heavy suitcases even with wheels is a pain as the drop-off is on the main road & have to drag the bags over a gravel path. A side entrance or paved path would be good.Waiting for Uber / Bolt is a pain if the weather is scorching hot, as we experienced very high temperatures. Pros 1. Staff are attentive.When we escalated the air-conditioner issue, they finally had someone service it & we could continue to sleep well for the remaining 2 night. Ditto the hair dryer issue though disgusting was resolved by sending a technician.But these should have been checked rather than inconveniencing guests! 2.Located close to a mall - Arabidda Shopping so lots of options to eat & shop. 3. A hospital is close by so the hotel is for medical stays. 4. The hotel is clean and tidy & checking in & out was effortless. 5. Marcus, Ines with specs among other staff were supportive. 6. Room was decent size for 3 beds and the bathroom was spacious 7. World Cup matches screened in the bar

Great place to stay. Would give 5 stars if there would be toothpaste & brush

Great service, large rooms, well maintained hotel.

Newly renovated, friendly and helpful staff. Very clean. Somewhat tricky to access property due to construction.

Tudo muito bom ! O unico problema é o preço do café da manhã ,achei muito caro . Optamos por não utilizar o serviço .

Very clean, well-maintained facility that is nicely furnished. Small details were overlooked such as no glasses furnished in rooms, or no tissues provided. Breakfast buffets, however, were exceptional!!

Excelent

É a segunda vez que fico neste hotel. Otimo custo benefício. Bom cafe da manhã e funcionarios muito atenciosos

Yep, all was ok

Good location, very friendly and helpful staff. Excellent breakfast choices. Highly recommend!

Everything was perfect

The condition of the room was good, but dust needs to be cleaned.

Somehow we couldn't control the room temperature.

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Plenty of shopping not very close to downtown

I was very comfortable in this hotel. The decor is very impressive. Easy welcome. Clean and quiet.

Great hotel. Had a one night stay but it was pleasant.

Very good clean hotel..good staff..breakfast excellent. Thanks

Great location very clean and friendly staff

Very nice hotel. Great option in Porto :)