MS Vila Nova

I had an excellent stay at MS Vila Nova. The hotel is clean, well maintained, quiet, and very comfortable. The room was spacious, the bed very comfortable, and the bathroom spotless. Everything felt organised and easy, which made the stay stress-free. The facilities are solid and deliver great value. What truly stands out, however, is the level of service, particularly from Raquel at reception. She operates at an exceptionally high customer service standard. From the first interaction, she was calm, professional, attentive, and genuinely welcoming. Her communication is clear and reassuring, and she has a natural ability to make guests feel comfortable and valued. It is evident that Raquel knows her role inside out. She works with confidence, efficiency, and precision, while maintaining a warm and approachable manner. She anticipates needs, handles requests smoothly, and ensures everything runs seamlessly. Her presence alone elevates the entire guest experience. Check-in was quick and efficient, and the overall stay exceeded expectations. The hotel is excellent, but Raquel’s professionalism is what makes it truly memorable. I would highly recommend this hotel and will definitely return.

The bartender Brim was fantastic, very helpful and attentive. He also knew a lot about the surrounding area

Clean and comfortable room in a good location. Nice pillows and linens. The thin spring-style mattresses in the twin room seem due to be updated. The hotel itself was very quiet for a Saturday night however a building or car alarm in a nearby street sounded all night long. Odd that police or security could not have put an end to it for the benefit of guests in this hotel, the nearby hotel and really the entire neighbourhood.