Vidago Palace

My husband and I booked two rooms so we could each take calls and work in the evenings. When we arrived, the restaurant had no electricity, so only salad was available. We’d just cycled 90km, so that was disappointing but understandable. Unfortunately, things went downhill from there. Not long after checking in, the Wi-Fi stopped working (and stayed down for the rest of our stay), and the power outage that had affected only the restaurant spread to the entire hotel. Electricity was out for most of the night — about 90% of our stay — leaving us unable to work as planned. We had to use our phones as hotspots (costly since we don’t have a global data plan) and sit in the dark with limited laptop battery. We checked with reception several times but received no communication or updates. When we checked out, no one asked how our stay was, and there was no apology or acknowledgment of the situation. Hotels.com also reached out on our behalf, but the hotel declined to offer any compensation or even a note of apology. For a property that advertises itself as five stars, this was extremely disappointing. Power issues can happen, but how a hotel handles them makes all the difference — and the complete lack of communication or customer care here was unacceptable. Would not recommend.

Great experience from the moment we drove to the entrance. Very good service. Spectacular building, tasteful decor and beautiful surroundings. Incredible breakfast and amenities. The only few things that made me not give it 10/10 was the fact you have to pay 10€ to use the spa, which I can’t justify with a hotel of this price tag. Also, we wanted to be bougie and order room service but neither of the phones in the room was working so we had to go downstairs to order which kind of defeats the purpose. The only open fountain has very limited hours open.

It was great!

It was a beautiful place to stay the staff are very friendly and always helpful

The vintage property and surroundings are outstanding. But I believe the value is excessive, with rear facing pet friendly room as surely a downgrade, not an upgrade.

A quite place to stay if you are looking for a relax time.Nice rooms with a good bed.

Gorgeous outdoors, huge rooms, very pretty hotel. I had a very good experience with the spa. Food could be improved.

5 star service and accommodations. Amazing grounds. Wonderful SPA!!! The thermal massage is a must do. It was very hard to get in. Book in advance when you make your reservation. The bikes were horrible, but I think they are waiting for new ones. The concierge was the best we have ever encountered. He gave us an amazing tour of Chavis and provided access to one of the best vineyards we have ever visited. Wonderful service. Breakfast was very good. We ate at both Restaurants and were disappointed with the meals. We did not do the taster menu in the ballroom but did have the duck and veal and would not order them again. The Lobster/ avocado dish was amazing. We would go back to this hotel.

Absolutely gorgeous property and impeccable staff. Beautiful breakfast included.

Marvelous

Everything inside and outside the hotel is meticulously cared with pride and love. The inside is sumptuous and shiny, the exterior gardens are calm, fresh and peaceful. The less atractive thing is the price, but tis in in fact a real 5-star hotel..

Excellent

Excellent

I plan to return for four or five days. Play golf. Drive in to Porto. And just relax. Very peaceful here.

An incredible hidden treasure in Northern Portugal. We stayed with a tennis group and couldn't have been happier with the service, accommodations, quality of food, and spa services.

Fantastic stay in a beautiful 5* hotel. Staff extremely friendly, room was spacious and tastefully furnished. Victorian style bathroom with tub and beautiful tiling. Breakfast was plentiful with lots of choice. Food in the restaurant was delicious and the hotel bar prepare winning cocktails which you can enjoy on the terrace. Great indoor and outdoor pool, spa and treatments on offer and glorious grounds to explore. Only negatives - indoor pool was slightly cooler than desired but we had it all to ourselves and you quickly warm up. Local town is extremely quiet so you definitely need a car to access other nearby towns if you want to explore.

Fabulous

Beautiful place to stay! Lovely service. Highly recommend it.

Lovely hotel and golf course we had an excellent stay

Beautiful hotel and excellent staff