Vidago Palace

.

An outstanding hotel with fantastic amenities and gorgeous landscapes.

This is a very luxurious and elegant hotel set in extended and beautiful grounds in North-East Portugal. Our stay was in every respect delightful.

Beautiful place with excellent staff. Wonderful park.

Todo en su conjunto

Tudo fantástico

A repetir

Adoramos tudo 5 estrelas recomendo a todos uma vez na vida.

Todos os itens acima nada a reclamar

Tudo muito bom. Recomendo

My husband and I booked two rooms so we could each take calls and work in the evenings. When we arrived, the restaurant had no electricity, so only salad was available. We’d just cycled 90km, so that was disappointing but understandable. Unfortunately, things went downhill from there. Not long after checking in, the Wi-Fi stopped working (and stayed down for the rest of our stay), and the power outage that had affected only the restaurant spread to the entire hotel. Electricity was out for most of the night — about 90% of our stay — leaving us unable to work as planned. We had to use our phones as hotspots (costly since we don’t have a global data plan) and sit in the dark with limited laptop battery. We checked with reception several times but received no communication or updates. When we checked out, no one asked how our stay was, and there was no apology or acknowledgment of the situation. Hotels.com also reached out on our behalf, but the hotel declined to offer any compensation or even a note of apology. For a property that advertises itself as five stars, this was extremely disappointing. Power issues can happen, but how a hotel handles them makes all the difference — and the complete lack of communication or customer care here was unacceptable. Would not recommend.

Maravilhoso

Great experience from the moment we drove to the entrance. Very good service. Spectacular building, tasteful decor and beautiful surroundings. Incredible breakfast and amenities. The only few things that made me not give it 10/10 was the fact you have to pay 10€ to use the spa, which I can’t justify with a hotel of this price tag. Also, we wanted to be bougie and order room service but neither of the phones in the room was working so we had to go downstairs to order which kind of defeats the purpose. The only open fountain has very limited hours open.

La atmósfera de todo el hotel y los jardines. Cuidan todos los detalles.

It was great!

The hotel is spectacular. The surrounds are spectacular, and the amenities are fantastic. A proper gym, great pools, great restaurants. We loved it. The only issue are some of the staff who seem to be only 50% committed to their job. Not all of them, many of who were kind and attentive, but unfortunately the bad apples were noticeable enough for multiple other guests to bring it up on their own volition with us. Which is a shame as the hotel is otherwise perfect.

Hotel muito bonito por fora. Porém por dentro é tudo muito antigo/velho. Quarto muito pequeno e desconfortável. Muito calor dentro do hotel, pois não havia ar condicionado. Agua da piscina externa sempre gelada (pelo nivel do hotel deveria ter a agua aquecida). Jardim da frente muito bem cuidado mas os jardins do entorno muito mal cuidado. Muito mosquito e pernilongo. Não vale a pena salvo você tenha o sonho de se hospedar num palácio.

Cómodidad y amabilidad

Todo perfecto. El trato por parte del personal muy bueno y el entorno precioso.

It was a beautiful place to stay the staff are very friendly and always helpful