Ensana Hvězda

Hotels
8.4
/10
Very Good
29 reviews

What Guests Say About Their Stay

Olaf

10.0
/ 10
Wir hatten einen fantastischen Kurzurlaub und können das Hotel und die Umgebung auf jeden Fall allen empfehlen.
In the Area
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Goethovo Namsti 7, Cheb, Karlovarský kraj, Czechia, 353 01

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Ensana Hvězda is located in area / city Cheb. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Ensana Hvězda

Goethovo Namsti 7, Cheb, Karlovarský kraj, Czechia, 353 01
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General


Near Ski Areal Marianske Lazne

Location


A stay at Ensana Hvězda places you in the heart of Marianske Lazne, steps from Marienbad Museum and Municipal Museum. This family-friendly hotel is 0.2 mi (0.2 km) from Church of the Assumption of the Virgin Mary and 0.2 mi (0.3 km) from Ski Areal Marianske Lazne.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Marienbad Museum - 0.2 km / 0.1 mi
Municipal Museum - 0.2 km / 0.1 mi
Church of the Assumption of the Virgin Mary - 0.2 km / 0.1 mi
Ski Areal Marianske Lazne - 0.3 km / 0.2 mi
Colonnade by the Singing Fountain - 0.3 km / 0.2 mi
Spa Colonnade - 0.5 km / 0.3 mi
Fryderyk Chopin Monument - 0.6 km / 0.4 mi
St Vladimir Church - 0.9 km / 0.6 mi
Boheminium - 1.1 km / 0.7 mi
Zrcadlový Labyrint - 1.2 km / 0.7 mi
Ferdinand Spring Colonnade - 1.7 km / 1.1 mi
City Museum - 2.1 km / 1.3 mi
Royal Golf Club Marianske Lazne - 2.3 km / 1.5 mi
Tepla Monastery - 3.6 km / 2.2 mi
Kynžvart Castle - 11.5 km / 7.1 mi

The nearest airports are:
Karlovy Vary (KLV-Karlovy Vary Intl.) - 45.7 km / 28.4 mi
Vaclav Havel Airport (PRG) - 168.2 km / 104.5 mi

The preferred airport for Ensana Hvězda is Vaclav Havel Airport (PRG).

Facilities


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. A hot tub and a sauna offer a relaxing way to wind down after a day on the slopes. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities


Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

Dining


Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Rooms


Make yourself at home in one of the 239 guestrooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature hair dryers and bathrobes. Conveniences include phones, as well as safes and desks.

All facilities in Ensana Hvězda

Bar, Cafe and Lounge Ensana Hvězda
Bar, Cafe and Lounge
Swimming Pool Ensana Hvězda
Swimming Pool
Entertainment Facility Ensana Hvězda
Entertainment Facility
Fitness Center Ensana Hvězda
Fitness Center
Functional Hall Ensana Hvězda
Functional Hall

Hotel Services

  • Laundry service
  • Multilingual staff
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Indoor pool
  • Spa
  • Library
  • Sauna
  • Pool sun loungers

Public Facilities

  • Coffee shop
  • Elevator
  • Parking
  • Smoke-free area
  • Safety deposit box

Transportation

  • Limited parking
  • Airport transfer
  • Bicycle rental

Food and Drinks

  • Buffet breakfast
  • Breakfast

General

  • Parking
  • Terrace

Accessibilty

  • Wheelchair accessible
  • Disabled access friendly

Kids and Pets

  • Babysitting

Connectivity

  • Free WiFi

Shuttle Service

  • Train station pickup

Nearby Facilities

  • Hair salon

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Ensana Hvězda

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve onsite parking
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher and a smoke detector
, This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Ensana Hvězda
239
Number of floors in Ensana Hvězda
4
Another facilities in Ensana Hvězda
Laundry service, Multilingual staff, Luggage storage, Porter, 24-hour Receptionist

Frequently asked question in Ensana Hvězda

What are available facilities at Ensana Hvězda?
There are top facilites at Ensana Hvězda such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Ensana Hvězda?
The standard check-in time at Ensana Hvězda is starting from 14:00 - 00:00 while the latest check-out time is at Before 11:00
Does Ensana Hvězda provide breakfast?
Yes, Ensana Hvězda provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Ensana Hvězda?
Ensana Hvězda is a 4.0-star hotel.
How many floors does Ensana Hvězda have?
Ensana Hvězda has 4 floors.
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More Reviews from Other Guests in Ensana Hvězda

8.4
Very Good
From 29 reviews
Cleanliness

9.0

Room Comfort

9.0

Service and Facilites

8.2

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Traveler Reviews Ensana Hvězda

Number of reviews per page
20
40
Top reviews
Bartosz
8.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

.
Holger
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Das Zimmer, die gesamte Struktur, Schwimmbad
Julia
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Zimmer war groß und sehr sauber. Auch die Ausstattung im Zimmer wie Bademäntel, Handtücher und Schuhe waren sehr praktisch. Leider war uns nicht bewusst, das eine Nutzung des Römerbades sowie die dazugehörige Sauna nicht möglich war. Beim Check in wurde uns das nicht mitgeteilt, erst als wir am Eingang vom Bad standen wurde gesagt nur mit Reservierung und beim reservieren hieß es dann es ist überhaupt nicht möglich! Da wir einen Kurzurlaub gebucht haben um uns alles anzuschauen, war es dadurch sehr enttäuschend. Die entscheidende Information ist beim buchen leider nicht zu finden.
Read More
Krystof
icon-Business
Business
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Nice!
Kerstin
icon-with Partner
with Partner
6.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Zimmer sind modern +, Infrastruktur des Hotels ist nicht auf Anzahl Gäste zugeschnitten. Z.b. sauna ist zu klein, Tische im Restaurant wurden mit Namen für Halbpensionsgäste reserviert d.h. für nur Frühstücksgäste gab es keinen Platz, obwohl 2/3der Plätze um 8:30 leer waren. Im Cafe wurde man von Tisch ohne Reservierungsschild gejagt und gesagt, dass man erst in einer Viertelstunde bedient wird. Dass Essen war unteres Kantinenniveau
Read More
Hans
8.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Lange Wartezeiten beim Lift
Heidrun
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

Gut
MARIA
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 95 week(s) ago

Expedia Group verified review

Μας ειχαν δωσει ενα δωμάτιο το οποιο δυστυχώς ειχε 24 ωρες το 24ωρο ενα βουητο.θα μπορουσα να τον περιγραψω οπως ο ηχος απο εναν απορροφητηρα. Η τουαλέτα δυστυχώς δεν ηταν πολυ καθαρη!Ειχε γινει και ενα μπέρδεμα με την κράτησή μας σε σχεση με την κατηγορία του δωματιου μας.Ενω ειχαμε πληρωσει χρήματα για ενα συγκεκριμένο δωμάτιο με επισήμανση διπλο κρεβάτι απο την Expedia, μας ειχαν πει απο το ξενοδοχείο πως δεν γνωριζαν και ειχαν αλλη ενημέρωση για χαμηλότερη κατηγορία με λιγότερα χρήματα φυσικα .Μετα απο απαίτηση μας ,δείχνοντας φυσικα τα email τα οποια αποδεικνυαν την κράτησή μας ακριβως, μας εδωσαν ενα δωματιο καλύτερο απο οτι μας ειπαν ,σε σχεση με αυτο που θελανε να μας δωσουν απο την αρχη.Αλλο οχι φυσικα αυτο που ειχαμε κλείσει απο την αρχη.
Read More
Jürgen
icon-with Partner
with Partner
8.0
/10
Reviewed 113 week(s) ago

Hotels.com verified review

Positiv: Sehr sauber, freundliches Personal, gutes Frühstück, Büfett am Abend okay. Städtchen ist fantastisch (Weltkulturerbe) Nicht Positiv: extrem lange Wege zu den Zimmern, wenn gebucht zu den Anwendungen, zum Speisesaal, dem Römerbad etc. In den unterirdischen Katakomben verlaufen sich viele Gäste.
Heiner
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 159 week(s) ago

Expedia Group verified review

sehr angenehmer Aufenthalt. Das gastronomische Angebot entspricht nicht dem Anspruch des Hauses. Qualtäts des Frühstücks und Abendessens verbesserungswürdig. Sauna und Wellnessbereich unter Standart.
Olaf
10.0
/10
Reviewed 162 week(s) ago

Expedia Group verified review

Wir hatten einen fantastischen Kurzurlaub und können das Hotel und die Umgebung auf jeden Fall allen empfehlen.
Jürgen
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 172 week(s) ago

Expedia Group verified review

Der Hotelkomplex, der mit weiteren verbunden ist, ist abschnittsweise sehr schön und avantgardistisch. Dennoch lässt der Service und insbesondere die Freundlichkeit an der Rezeption zu wünschen übrig. Teilweise sind die Wege schlecht beschildert. Insgesamt haben wir uns mehr erwartet.
Sergej
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 189 week(s) ago

Expedia Group verified review

Hotel imperial ist einfach super!!! Wir kommen gerne wieder.
Bernadett
icon-Leisure with Pet
Leisure with Pet
8.0
/10
Reviewed 191 week(s) ago

Expedia Group verified review

mooie ruime kamer
Janis
icon-Family
Family
8.0
/10
Reviewed 361 week(s) ago

Hotels.com verified review

Great that you have access to both the spa of the hotel as well as the roman baths in the 5 star hotel Nove Lazne, we really enjoyed that. The "tunnel" as they say is eventually a series of corridors that connect all the neighboring hotels Hvezda, Imperial, Maria, Central and Nove Lazne. This corridor is actually a very pleasing and entertaining walk with pictures, music and fountains of mineral water taps that you can stop and drink, but it is a series of elevators and many turns that you need to navigate. Also the breakfast was great. Things to improve. The lady at the reception Olga needs to loose her attitude and listen more carefully to what the customer is saying and asking as well as give her responses in a more polite and respectful manner. There were other staff who did great job in assisting us with some issues we had but I am sorry that because of Olga I cannot give the reception a higher valuation. Our check-in took 1.5hrs mainly because they were changing the door lock system, and at the end we were still given the wrong keys. When we entered the room there was some wood dust on the floor from the drilling they did to install the new locks. The car parking is confusing with different levels and elevators, they should specifically take the client to the parking and show which elevator goes where, otherwise the client needs to wander around and look for himself. Overall they should really explain the layout of the hotel property at the check in.
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Lobby 4 Ensana Hvězda

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 29 reviews
Cleanliness

9.0

Room Comfort

9.0

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Ensana Hvězda

Number of reviews per page
20
40
Top reviews
Bartosz
8.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

.
Holger
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Das Zimmer, die gesamte Struktur, Schwimmbad
Julia
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Zimmer war groß und sehr sauber. Auch die Ausstattung im Zimmer wie Bademäntel, Handtücher und Schuhe waren sehr praktisch. Leider war uns nicht bewusst, das eine Nutzung des Römerbades sowie die dazugehörige Sauna nicht möglich war. Beim Check in wurde uns das nicht mitgeteilt, erst als wir am Eingang vom Bad standen wurde gesagt nur mit Reservierung und beim reservieren hieß es dann es ist überhaupt nicht möglich! Da wir einen Kurzurlaub gebucht haben um uns alles anzuschauen, war es dadurch sehr enttäuschend. Die entscheidende Information ist beim buchen leider nicht zu finden.
Read More
Krystof
icon-Business
Business
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Nice!
Kerstin
icon-with Partner
with Partner
6.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Zimmer sind modern +, Infrastruktur des Hotels ist nicht auf Anzahl Gäste zugeschnitten. Z.b. sauna ist zu klein, Tische im Restaurant wurden mit Namen für Halbpensionsgäste reserviert d.h. für nur Frühstücksgäste gab es keinen Platz, obwohl 2/3der Plätze um 8:30 leer waren. Im Cafe wurde man von Tisch ohne Reservierungsschild gejagt und gesagt, dass man erst in einer Viertelstunde bedient wird. Dass Essen war unteres Kantinenniveau
Read More
Hans
8.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Lange Wartezeiten beim Lift
Heidrun
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

Gut
MARIA
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 95 week(s) ago

Expedia Group verified review

Μας ειχαν δωσει ενα δωμάτιο το οποιο δυστυχώς ειχε 24 ωρες το 24ωρο ενα βουητο.θα μπορουσα να τον περιγραψω οπως ο ηχος απο εναν απορροφητηρα. Η τουαλέτα δυστυχώς δεν ηταν πολυ καθαρη!Ειχε γινει και ενα μπέρδεμα με την κράτησή μας σε σχεση με την κατηγορία του δωματιου μας.Ενω ειχαμε πληρωσει χρήματα για ενα συγκεκριμένο δωμάτιο με επισήμανση διπλο κρεβάτι απο την Expedia, μας ειχαν πει απο το ξενοδοχείο πως δεν γνωριζαν και ειχαν αλλη ενημέρωση για χαμηλότερη κατηγορία με λιγότερα χρήματα φυσικα .Μετα απο απαίτηση μας ,δείχνοντας φυσικα τα email τα οποια αποδεικνυαν την κράτησή μας ακριβως, μας εδωσαν ενα δωματιο καλύτερο απο οτι μας ειπαν ,σε σχεση με αυτο που θελανε να μας δωσουν απο την αρχη.Αλλο οχι φυσικα αυτο που ειχαμε κλείσει απο την αρχη.
Read More
Jürgen
icon-with Partner
with Partner
8.0
/10
Reviewed 113 week(s) ago

Hotels.com verified review

Positiv: Sehr sauber, freundliches Personal, gutes Frühstück, Büfett am Abend okay. Städtchen ist fantastisch (Weltkulturerbe) Nicht Positiv: extrem lange Wege zu den Zimmern, wenn gebucht zu den Anwendungen, zum Speisesaal, dem Römerbad etc. In den unterirdischen Katakomben verlaufen sich viele Gäste.
Heiner
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 159 week(s) ago

Expedia Group verified review

sehr angenehmer Aufenthalt. Das gastronomische Angebot entspricht nicht dem Anspruch des Hauses. Qualtäts des Frühstücks und Abendessens verbesserungswürdig. Sauna und Wellnessbereich unter Standart.
Olaf
10.0
/10
Reviewed 162 week(s) ago

Expedia Group verified review

Wir hatten einen fantastischen Kurzurlaub und können das Hotel und die Umgebung auf jeden Fall allen empfehlen.
Jürgen
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 172 week(s) ago

Expedia Group verified review

Der Hotelkomplex, der mit weiteren verbunden ist, ist abschnittsweise sehr schön und avantgardistisch. Dennoch lässt der Service und insbesondere die Freundlichkeit an der Rezeption zu wünschen übrig. Teilweise sind die Wege schlecht beschildert. Insgesamt haben wir uns mehr erwartet.
Sergej
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 189 week(s) ago

Expedia Group verified review

Hotel imperial ist einfach super!!! Wir kommen gerne wieder.
Bernadett
icon-Leisure with Pet
Leisure with Pet
8.0
/10
Reviewed 191 week(s) ago

Expedia Group verified review

mooie ruime kamer
Janis
icon-Family
Family
8.0
/10
Reviewed 361 week(s) ago

Hotels.com verified review

Great that you have access to both the spa of the hotel as well as the roman baths in the 5 star hotel Nove Lazne, we really enjoyed that. The "tunnel" as they say is eventually a series of corridors that connect all the neighboring hotels Hvezda, Imperial, Maria, Central and Nove Lazne. This corridor is actually a very pleasing and entertaining walk with pictures, music and fountains of mineral water taps that you can stop and drink, but it is a series of elevators and many turns that you need to navigate. Also the breakfast was great. Things to improve. The lady at the reception Olga needs to loose her attitude and listen more carefully to what the customer is saying and asking as well as give her responses in a more polite and respectful manner. There were other staff who did great job in assisting us with some issues we had but I am sorry that because of Olga I cannot give the reception a higher valuation. Our check-in took 1.5hrs mainly because they were changing the door lock system, and at the end we were still given the wrong keys. When we entered the room there was some wood dust on the floor from the drilling they did to install the new locks. The car parking is confusing with different levels and elevators, they should specifically take the client to the parking and show which elevator goes where, otherwise the client needs to wander around and look for himself. Overall they should really explain the layout of the hotel property at the check in.
Read More
You’ve read all the top reviews.
Number of reviews per page
20
40