Ensana Hvězda

Hotels
8.4
/10
Very Good
22 reviews

What Guests Say About Their Stay

Olaf

10.0
/ 10
Wir hatten einen fantastischen Kurzurlaub und können das Hotel und die Umgebung auf jeden Fall allen empfehlen.
In the Area
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Goethovo Namsti 7, Okres Cheb, Karlovarský kraj, Czechia, 353 01

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Ensana Hvězda is located in area / city Cheb District. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Ensana Hvězda

Goethovo Namsti 7, Okres Cheb, Karlovarský kraj, Czechia, 353 01
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Location


Ensana Hvězda is located in area / city Cheb District.

About Ensana Hvězda

From business event to corporate gathering, Ensana Hvězda provides complete services and facilities that you and your colleagues need.

Not all hotel allow guests with pets, but Ensana Hvězda welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Not only located within easy reach of various places of interests for your adventure, but staying at Ensana Hvězda will also give you a pleasant stay.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Ensana Hvězda is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Ensana Hvězda.

All facilities in Ensana Hvězda

Bar, Cafe and Lounge Ensana Hvězda
Bar, Cafe and Lounge
Swimming Pool Ensana Hvězda
Swimming Pool
Entertainment Facility Ensana Hvězda
Entertainment Facility
Fitness Center Ensana Hvězda
Fitness Center
Functional Hall Ensana Hvězda
Functional Hall

Things to Do

  • Fitness center
  • Spa
  • Library
  • Sauna
  • Sun loungers

Hotel Services

  • Laundry service
  • Multilingual staff
  • Porter
  • 24-hour Receptionist
  • Concierge

Transportation

  • Limited parking
  • Airport transfer
  • Bicycle rental
  • Storage

Public Facilities

  • Elevator
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Buffet breakfast
  • Breakfast

General

  • Parking
  • Terrace

Accessibilty

  • Wheelchair accessible
  • Disabled access friendly

Kids and Pets

  • Babysitting

Connectivity

  • Free WiFi

Shuttle Service

  • Train station pickup

Nearby Facilities

  • Hair salon

Accommodation Policy & General Information in Ensana Hvězda

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • A car is not required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 11:00

  • Airport shuttle fee: EUR 135 per vehicle (maximum occupancy 3)
  • Covered self parking fee: EUR 14 per day
  • Pet fee: EUR 18 per pet, per night
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee
  • Spa fee: EUR 0.6 per person per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Allowed

Professional property host/manager, Cashless transactions are available

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Ensana Hvězda
239
Number of floors in Ensana Hvězda
4
Another facilities in Ensana Hvězda
Fitness center, Spa, Library, Sauna, Sun loungers

Frequently asked question in Ensana Hvězda

What are available facilities at Ensana Hvězda?
There are top facilites at Ensana Hvězda such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Ensana Hvězda?
The standard check-in time at Ensana Hvězda is starting from 14:00 - 00:00 while the latest check-out time is at Before 11:00
Does Ensana Hvězda provide breakfast?
Yes, Ensana Hvězda provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Ensana Hvězda?
Ensana Hvězda is a 4.0-star hotel.
How many floors does Ensana Hvězda have?
Ensana Hvězda has 4 floors.
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More Reviews from Other Guests in Ensana Hvězda

8.4
Very Good
From 22 reviews
Cleanliness

9.2

Room Comfort

9.0

Service and Facilites

8.0

Sort by
Most Relevant
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Traveler Reviews Ensana Hvězda

Number of reviews per page
20
40
Top reviews
Bartosz
8.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

.
Holger
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Das Zimmer, die gesamte Struktur, Schwimmbad
Julia
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Zimmer war groß und sehr sauber. Auch die Ausstattung im Zimmer wie Bademäntel, Handtücher und Schuhe waren sehr praktisch. Leider war uns nicht bewusst, das eine Nutzung des Römerbades sowie die dazugehörige Sauna nicht möglich war. Beim Check in wurde uns das nicht mitgeteilt, erst als wir am Eingang vom Bad standen wurde gesagt nur mit Reservierung und beim reservieren hieß es dann es ist überhaupt nicht möglich! Da wir einen Kurzurlaub gebucht haben um uns alles anzuschauen, war es dadurch sehr enttäuschend. Die entscheidende Information ist beim buchen leider nicht zu finden.
Read More
Krystof
icon-Business
Business
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Nice!
Kerstin
6.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Zimmer sind modern +, Infrastruktur des Hotels ist nicht auf Anzahl Gäste zugeschnitten. Z.b. sauna ist zu klein, Tische im Restaurant wurden mit Namen für Halbpensionsgäste reserviert d.h. für nur Frühstücksgäste gab es keinen Platz, obwohl 2/3der Plätze um 8:30 leer waren. Im Cafe wurde man von Tisch ohne Reservierungsschild gejagt und gesagt, dass man erst in einer Viertelstunde bedient wird. Dass Essen war unteres Kantinenniveau
Read More
Hans
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Lange Wartezeiten beim Lift
Heidrun
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

Gut
MARIA
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Μας ειχαν δωσει ενα δωμάτιο το οποιο δυστυχώς ειχε 24 ωρες το 24ωρο ενα βουητο.θα μπορουσα να τον περιγραψω οπως ο ηχος απο εναν απορροφητηρα. Η τουαλέτα δυστυχώς δεν ηταν πολυ καθαρη!Ειχε γινει και ενα μπέρδεμα με την κράτησή μας σε σχεση με την κατηγορία του δωματιου μας.Ενω ειχαμε πληρωσει χρήματα για ενα συγκεκριμένο δωμάτιο με επισήμανση διπλο κρεβάτι απο την Expedia, μας ειχαν πει απο το ξενοδοχείο πως δεν γνωριζαν και ειχαν αλλη ενημέρωση για χαμηλότερη κατηγορία με λιγότερα χρήματα φυσικα .Μετα απο απαίτηση μας ,δείχνοντας φυσικα τα email τα οποια αποδεικνυαν την κράτησή μας ακριβως, μας εδωσαν ενα δωματιο καλύτερο απο οτι μας ειπαν ,σε σχεση με αυτο που θελανε να μας δωσουν απο την αρχη.Αλλο οχι φυσικα αυτο που ειχαμε κλείσει απο την αρχη.
Read More
Jürgen
8.0
/10
Reviewed 106 week(s) ago

Hotels.com verified review

Positiv: Sehr sauber, freundliches Personal, gutes Frühstück, Büfett am Abend okay. Städtchen ist fantastisch (Weltkulturerbe) Nicht Positiv: extrem lange Wege zu den Zimmern, wenn gebucht zu den Anwendungen, zum Speisesaal, dem Römerbad etc. In den unterirdischen Katakomben verlaufen sich viele Gäste.
Heiner
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 152 week(s) ago

Expedia Group verified review

sehr angenehmer Aufenthalt. Das gastronomische Angebot entspricht nicht dem Anspruch des Hauses. Qualtäts des Frühstücks und Abendessens verbesserungswürdig. Sauna und Wellnessbereich unter Standart.
Olaf
10.0
/10
Reviewed 155 week(s) ago

Expedia Group verified review

Wir hatten einen fantastischen Kurzurlaub und können das Hotel und die Umgebung auf jeden Fall allen empfehlen.
Jürgen
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 165 week(s) ago

Expedia Group verified review

Der Hotelkomplex, der mit weiteren verbunden ist, ist abschnittsweise sehr schön und avantgardistisch. Dennoch lässt der Service und insbesondere die Freundlichkeit an der Rezeption zu wünschen übrig. Teilweise sind die Wege schlecht beschildert. Insgesamt haben wir uns mehr erwartet.
Sergej
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 182 week(s) ago

Expedia Group verified review

Hotel imperial ist einfach super!!! Wir kommen gerne wieder.
Bernadett
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 183 week(s) ago

Expedia Group verified review

mooie ruime kamer
Janis
8.0
/10
Reviewed 354 week(s) ago

Hotels.com verified review

Great that you have access to both the spa of the hotel as well as the roman baths in the 5 star hotel Nove Lazne, we really enjoyed that. The "tunnel" as they say is eventually a series of corridors that connect all the neighboring hotels Hvezda, Imperial, Maria, Central and Nove Lazne. This corridor is actually a very pleasing and entertaining walk with pictures, music and fountains of mineral water taps that you can stop and drink, but it is a series of elevators and many turns that you need to navigate. Also the breakfast was great. Things to improve. The lady at the reception Olga needs to loose her attitude and listen more carefully to what the customer is saying and asking as well as give her responses in a more polite and respectful manner. There were other staff who did great job in assisting us with some issues we had but I am sorry that because of Olga I cannot give the reception a higher valuation. Our check-in took 1.5hrs mainly because they were changing the door lock system, and at the end we were still given the wrong keys. When we entered the room there was some wood dust on the floor from the drilling they did to install the new locks. The car parking is confusing with different levels and elevators, they should specifically take the client to the parking and show which elevator goes where, otherwise the client needs to wander around and look for himself. Overall they should really explain the layout of the hotel property at the check in.
Read More
You’ve read all the top reviews.
Number of reviews per page
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Lobby 4 Ensana Hvězda

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 22 reviews
Cleanliness

9.2

Room Comfort

9.0

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Ensana Hvězda

Number of reviews per page
20
40
Top reviews
Bartosz
8.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

.
Holger
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Das Zimmer, die gesamte Struktur, Schwimmbad
Julia
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Zimmer war groß und sehr sauber. Auch die Ausstattung im Zimmer wie Bademäntel, Handtücher und Schuhe waren sehr praktisch. Leider war uns nicht bewusst, das eine Nutzung des Römerbades sowie die dazugehörige Sauna nicht möglich war. Beim Check in wurde uns das nicht mitgeteilt, erst als wir am Eingang vom Bad standen wurde gesagt nur mit Reservierung und beim reservieren hieß es dann es ist überhaupt nicht möglich! Da wir einen Kurzurlaub gebucht haben um uns alles anzuschauen, war es dadurch sehr enttäuschend. Die entscheidende Information ist beim buchen leider nicht zu finden.
Read More
Krystof
icon-Business
Business
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Nice!
Kerstin
6.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Zimmer sind modern +, Infrastruktur des Hotels ist nicht auf Anzahl Gäste zugeschnitten. Z.b. sauna ist zu klein, Tische im Restaurant wurden mit Namen für Halbpensionsgäste reserviert d.h. für nur Frühstücksgäste gab es keinen Platz, obwohl 2/3der Plätze um 8:30 leer waren. Im Cafe wurde man von Tisch ohne Reservierungsschild gejagt und gesagt, dass man erst in einer Viertelstunde bedient wird. Dass Essen war unteres Kantinenniveau
Read More
Hans
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Lange Wartezeiten beim Lift
Heidrun
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

Gut
MARIA
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Μας ειχαν δωσει ενα δωμάτιο το οποιο δυστυχώς ειχε 24 ωρες το 24ωρο ενα βουητο.θα μπορουσα να τον περιγραψω οπως ο ηχος απο εναν απορροφητηρα. Η τουαλέτα δυστυχώς δεν ηταν πολυ καθαρη!Ειχε γινει και ενα μπέρδεμα με την κράτησή μας σε σχεση με την κατηγορία του δωματιου μας.Ενω ειχαμε πληρωσει χρήματα για ενα συγκεκριμένο δωμάτιο με επισήμανση διπλο κρεβάτι απο την Expedia, μας ειχαν πει απο το ξενοδοχείο πως δεν γνωριζαν και ειχαν αλλη ενημέρωση για χαμηλότερη κατηγορία με λιγότερα χρήματα φυσικα .Μετα απο απαίτηση μας ,δείχνοντας φυσικα τα email τα οποια αποδεικνυαν την κράτησή μας ακριβως, μας εδωσαν ενα δωματιο καλύτερο απο οτι μας ειπαν ,σε σχεση με αυτο που θελανε να μας δωσουν απο την αρχη.Αλλο οχι φυσικα αυτο που ειχαμε κλείσει απο την αρχη.
Read More
Jürgen
8.0
/10
Reviewed 106 week(s) ago

Hotels.com verified review

Positiv: Sehr sauber, freundliches Personal, gutes Frühstück, Büfett am Abend okay. Städtchen ist fantastisch (Weltkulturerbe) Nicht Positiv: extrem lange Wege zu den Zimmern, wenn gebucht zu den Anwendungen, zum Speisesaal, dem Römerbad etc. In den unterirdischen Katakomben verlaufen sich viele Gäste.
Heiner
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 152 week(s) ago

Expedia Group verified review

sehr angenehmer Aufenthalt. Das gastronomische Angebot entspricht nicht dem Anspruch des Hauses. Qualtäts des Frühstücks und Abendessens verbesserungswürdig. Sauna und Wellnessbereich unter Standart.
Olaf
10.0
/10
Reviewed 155 week(s) ago

Expedia Group verified review

Wir hatten einen fantastischen Kurzurlaub und können das Hotel und die Umgebung auf jeden Fall allen empfehlen.
Jürgen
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 165 week(s) ago

Expedia Group verified review

Der Hotelkomplex, der mit weiteren verbunden ist, ist abschnittsweise sehr schön und avantgardistisch. Dennoch lässt der Service und insbesondere die Freundlichkeit an der Rezeption zu wünschen übrig. Teilweise sind die Wege schlecht beschildert. Insgesamt haben wir uns mehr erwartet.
Sergej
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 182 week(s) ago

Expedia Group verified review

Hotel imperial ist einfach super!!! Wir kommen gerne wieder.
Bernadett
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 183 week(s) ago

Expedia Group verified review

mooie ruime kamer
Janis
8.0
/10
Reviewed 354 week(s) ago

Hotels.com verified review

Great that you have access to both the spa of the hotel as well as the roman baths in the 5 star hotel Nove Lazne, we really enjoyed that. The "tunnel" as they say is eventually a series of corridors that connect all the neighboring hotels Hvezda, Imperial, Maria, Central and Nove Lazne. This corridor is actually a very pleasing and entertaining walk with pictures, music and fountains of mineral water taps that you can stop and drink, but it is a series of elevators and many turns that you need to navigate. Also the breakfast was great. Things to improve. The lady at the reception Olga needs to loose her attitude and listen more carefully to what the customer is saying and asking as well as give her responses in a more polite and respectful manner. There were other staff who did great job in assisting us with some issues we had but I am sorry that because of Olga I cannot give the reception a higher valuation. Our check-in took 1.5hrs mainly because they were changing the door lock system, and at the end we were still given the wrong keys. When we entered the room there was some wood dust on the floor from the drilling they did to install the new locks. The car parking is confusing with different levels and elevators, they should specifically take the client to the parking and show which elevator goes where, otherwise the client needs to wander around and look for himself. Overall they should really explain the layout of the hotel property at the check in.
Read More
You’ve read all the top reviews.
Number of reviews per page
20
40