Hotel Raffaello Prague

Clean place, nice room

Needs improved soundproofing! Staff were very pleasant and apologetic in the end. Room was clean and warm, breakfast was unremarkable but decent. Water pressure in the shower was excellent and there was a kettle and tea/coffee in the room. Mattress was firm but comfortable. However, the bedframe was old and incredibly noisy, and the noise from the large road out front was very loud and incessant through the night. Earplugs (provided for free from front desk, so clearly not a one off) helped on the second night, but opted to change hotel for the third. Get a balcony room facing onto the garden and you're probably fine. Ground floor room facing the road is not recommended.

The hotel is conveniently located within walking distance of the train station and several restaurants. However, since it is built directly above the station, staying on the 4th floor means you can feel the trains passing by — even the bed and wardrobe vibrate at times. The room is clean but quite dark, with only three dim yellow lights and no air conditioning. Opening the window makes the room too noisy. I stayed for five nights, and even after the scheduled cleaning, items like coffee and tissues were not replenished. On the positive side, the price is reasonable, the room is spacious, and the check-out process is very convenient — you simply click the link in the confirmation email.

The food was very fresh, healthy and tasty 😋. The people were very frindly, nice and multi lingual.

Entry and entry way awkward

Hotel is in a great location. Tram and metro stop is very close by. Square is in walking distance. Great bars and restaurants nearby as well. Hotel is a bit dated but had everything you need. Bed was comfy, fridge in the room and shower was great. We had a balcony room, oversaw the courtyard. There is a bar behind the hotel but they stop people from sitting outside at a decent time and you can’t hear them in your room. Breakfast was good each morning.

Fully equipped, very nice room, located at main street, however could get a bit noisy with cars at night. Toiletries and fan is provided, really good breakfast definitely worth the money for the breakfast. Room service is good. Check in reception at other hotel which is 2 mins walk away. Can’t ring reception but could WhatsApp, also provide luggage storage service. Close to tram station.

Great service at check-in, loved the location

Great location . Just no reception

Was easy and close to centre

There king size bed was two single mattresses

Bath tup is terrible yuo only has to take bath sitting instead of standing bath

Decent hotel. Good value for money. Lack of front desk staff and issue as you have to go to a sister hotel for support. Overall, a good hotel..cleaning staff are excellent and polite. Fans provided in each room for extra comfort.

Propert easy to find, room was more than expected but no A/C just a fan. Purchased breakfast but never received voucher. I would skip this offer. Reception was not informative and would had gone to another.

It was reasonably priced, and a good hotel if need a clean bed and bathroom. The breakfast buffet was ok, but the staff were helpful. The area is pretty handy as you're literally round the corner from the Metro (IP Pavlova stop) and within walking distance from the national museum and Wenaslas Square.

Lovely staff and the breakfast was nice. Easy to access and the room was great. only thing was that the wardrobe and safe would rattle a lot each time we walked in the room or if a car went past which was very loud at times. other than that it was a lovely stay at a great price

Hotel has a part time front desk (9am-9pm) it’s reasonably well maintained. Though the door frame of one of our rooms was falling apart I found the €10 for breakfast too much for what it is specially considering the availability of better choices in the vicinity. Hotel is next door to an underground station and several trams to travel around. Also about 30 min walk from town centre.

Good value for price. Big room. Close to metro and trams.

Minha experiência nesta acomodação foi extremamente decepcionante e não condiz com a classificação de 4 estrelas. O primeiro ponto de insatisfação foi a logística do check-in, que exigiu o deslocamento até um local diferente do prédio principal. A ausência de uma recepção ou de qualquer funcionário no local da hospedagem é um problema grave, pois inviabiliza a comunicação imediata para resolver questões urgentes. O serviço de limpeza foi consistentemente insatisfatório. Em um dos dias, ao retornarmos, encontramos o quarto com as janelas abertas, o que é uma falha inaceitável, devido à baixa temperatura externa (cerca de -5°C), o quarto estava extremamente frio. Além disso, a equipe de limpeza não repôs as toalhas de banho, forçando-me a me dirigir ao hotel de check-in, tarde da noite, para solicitar toalhas e um tapete de banheiro. A situação se repetiu no último dia, quando a limpeza foi totalmente negligenciada. O lixo não foi retirado a cama não foi arrumada e o papel higiênico não foi reposto no banheiro. Em resumo, a má qualidade do serviço de limpeza e a falta de suporte no local tornam a experiência lamentável. Pelos problemas apresentados, não recomendo esta acomodação, que claramente não atende aos padrões esperados de um estabelecimento de 4 estrelas.

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