The Mozart Prague

The location and staff were great!.

It is a historic property and the structure of the room we had was very strange. The toilet is in a small closet! The hard wood floor has dark spots, presumably molds. The used glass ware and ceramic cups are simply cleaned by the lady in the room, without proper sanitation. The bed was too soft.

The property is beautiful, and the staff were terrific. It is centrally located to nearly every attraction.

We had a very large room with character. We very much liked the buffet breakfast and relaxing in the courtyard. All the staff were very helpful and courteous. The location was excellent with a well connected tram stop just outside. The tram service and metro were very good and the pid app was easy to use. Prague was a very clean and safe city. We would recommend the city and the hotel to friends, family and work colleagues

We arrived in Prague during the June 2026 extreme heatwave after spending an extra 2.5 hours on what was supposed to be a 4 hour train ride from Vienna due to the extreme heat. We were immediately greeted by the kindest and most welcoming hotel staff member who told us that we received an expected room upgrade. Our sentiments immediately changed for the better. We were upgraded to Room #201 and our daughters were in Room #211, both of which had superb views of the Prague Castle AND air conditioning, which was most welcome during the extreme heat wave. The hotel is a refurbished palace where Mozart once stayed. In addition to its historical significance, the Mozart Hotel is simply beautiful and charming and is located within close walking distance to the Charles Bridge and other key sites in old town Prague. We also ate at the hotel restaurant which was delicious. Everyone that we encountered at the Mozart Hotel was helpful, kind and caring. We would definitely stay here again if we every return to Prague!

The customer service at The Mozart was amazing! The air conditioning in our river view room was not working. After having maintenance personnel look into the problem, the staff moved us into a suite for the following night. They carried our luggage across the property for us and made it easy for us. Then the following day they moved us into another river view room with working air conditioning. The staff was wonderful throughout these issues, and they even gave us free breakfast for the trouble.

We had a reservation for the executive room but they were all full when we arrived. The only one they had was in the attic without windows on third floor with no elevator access. They took us to an "upgraded room" with a beautiful view through the windows, but, the air conditioning was suboptimal and the temperatures were hovering in high 90's, so we were very uncomfortable at night. There was no hot water on the first day we were there. I don't consider this hotel as a 5-star hotel. I will not stay there in the future.

First, you notice the hotel’s gorgeous architecture and your beautiful room. Ours was painted with frescoes from long ago. But then you realize that the best part of this hotel is its people. Everyone, the manager, the restaurant staff and the bartenders are absolutely wonderful. Allan, the Concierge, gave us such an entertaining tour. Imagine!! Mozart and Casanova walked within the walls of this historic hotel. Can’t wait to visit again!

Great location right near Charles Bridge and 10 minute walk from Old Town, as well as helpful and thoughtful staff. Room was nice looking but air-conditioning was very weak and we had a really tough time cooling off and sleeping in the late June heatwave. Think this may be a growing issue as climate change effects start to regularly show up - time to invest in some good A/C, please.

Excellent Location, amazing staff, nice rooms, clean bathrooms...all you'd expect was there

Perfect location walkable and close to everything. Bar and restaurant were great as was staff.

Overall a very pleasant stay !!

Loved this hôtel, Nice rooms, awesome location

Beautiful, awesome location, unique history and overall awesome hotel.

Nice hotel , I recommend it

Great place

view of the river is beautiful , the courtyard is pretty nice. the building has so much character. very nice and helpful staff

Overall, this is a very good hotel that is in a central position - perfect for wandering around Prague. Being so close to the centre means that you can return to your room easily and makes the whole trip very walkable. The hotel is clean and has history. The staff are genuinely helpful, always greeting you as you arrive or leave and they will try their best to satisfy your requests. I cannot fault them. Equally, the cleaning staff do an amazing job and do not miss any details, for example, refilling the minibar and replenishing the towels. If I was to fault one thing, it would be the breakfast. Again, the staff in the restaurant can do no wrong, but I felt the food selection and quality was below average, often with long wait time if you order from the menu (included). Being so close to the centre, I would suggest finding food elsewhere. However, overall, a very good stay.

Didn’t like the height of the tub. Difficult getting in & out of

The hotel was fabulous. Terrific staff. We paid extra for a view of the Charles Bridge and Prague Castle however being only on the second floor and the trees in bloom that upgrade was pointless. I had two major complaints. One was the breakfast and the other was the pick up driver service the hotel website recommends. 1st, the wait staff was great but the food being served in the chaffing dishes was cold. Almost like it they had been forgotten to be turned on. The one morning the scrambled eggs were placed out almost like they had been forgotten to be cooked. They were the consistency of soup. The wait staff immediately corrected the issue once they were notified and almost looked angry as if they were dealing with an amateur chef. For a five star hotel it was extremely unimpressive. Enough for us to not want to try dinner there, especially at the price you would be paying, which if the food is good, wouldn't never be an issue. 2nd, the company Welcome Pickups, the hotel website's recommended drivers, stood us up at the train station but then proceeded to say we were a no show 30 minutes after the fact. I called Welcome Pickups and their customer service issued me a full refund. Still, I had to hang around half an hour not knowing what was going on and then finally call an Uber which I should have just done in the first place. When we told the concierge at the hotel he said they have numerous problems with the site but have no control over who head office chooses.