West Highland Hotel

Lovely hotel. We were only there for 1 night but ill be back its very clean nd beautiful decor. We didnt have dinner but breakfast was great.staff very good and friendly

Parking good. Downstairs lounge/bar area was good. Dinner was really great. Place needed some TLC.second floor rooms less than great. Most of staff were good.

Great place to spend the night while exploring the small town of Mallaig. Next time I’ll book during summer when more ferry routes align with train schedules. Beautiful hotel and beautiful scenery!

Lovely hotel, very good staff and food If arriving by train the walk is up a steep hill, There is no lift but staff did take luggage up

Amazing views from our 3rd floor room.

Beautiful hotel

We arrived here just before Storm Amy hit!!! A nice easy uphill walk from the railway station. We were a little early for check in and sat in the lounge/bar area to wait as the weather was rather inclement!! Our room, which was on the second floor, overlooked the lovely harbour. It was nice and clean with fresh towels supplied. There were tea and coffee supplies in the room. The shops were a short walking distance away. When Storm Amy struck the whole area lost power…the staff were brilliant supplying us with battery powered lanterns. A dish of delicious venison stew was available for an evening meal as the kitchen was affected by the power cut. Other guests were able to order sandwiches or salads. The following morning there was still no power and a complimentary cold breakfast was provided. Hot water for coffee and teas were heated on the lounge wood burner and were available all day. The chef managed to make a wholesome soup and selection of sandwiches for lunch. In the evening a two course meal was also available….the staff were absolutely fantastic throughout this experience…cannot speak more highly of the service we received. Thank you soooo much😀

When we arrived, our 'standard' room didn't have any lighting in the bathroom. We notified front desk and the next morning they 'upgraded' our room to deluxe. If I had known the difference I would have upgraded to start with. All in all the staff was amazing!

We stayed in Scotland for 8 days and this property won "worst hotel" award for the week. It had the feel of a Motel 6 with super outdated furnishings and worn out carpet. The towels were dirty looking and worn out. The shower leaked when you used it and it was a room you wanted to keep you bare feet off of the carpet. The location was beautiful but I would not stay here again and would not encourage others to either. This property is in massive need of renovation and it was WAY TOO expensive for the money. We stayed in Double Tree Hotels for a 3rd of the money and got a way better value. Thumbs down on this one!

We really enjoyed the aesthetics of our room and the incredible view, as well as the proximity to shops and restaurants in town. We didn’t get the most restful sleep, though - the bed coils were noticeable (but supportive) and the walls are relatively thin so any noise from the halls or neighboring rooms was audible. The staff was attentive, but there was a shift in tone when we opted to get dinner and breakfast elsewhere (not at the hotel). We still had a nice stay and would recommend it to others.

It was a charming place. Well cared for & felt very luxurious! We loved the towel warmers!

Little room

One of the best meals we had while in Scotland. Great chef.

Overall was good, the bed needed to be replaced as it was older, some cleaning issues but it’s an older hotel that was a bit dated, we didn’t really take points off for this as we expected it. That said, Mallaig itself is wonderful, we loved it - the small fishing town made us want to move there, walkable and quaint - it reminded us of a place we lived on the west coast of Canada. The food… wow. The restaurant right next to the hotel (also a pub and inn) was lively, we think the cook was drunk that day due to an engagement they were celebrating and locals in the bar sang a song that must have been in Gaelic as we understand it, but was awesome to be part of. Back to the cook, our food took a bit longer to come out that planned and we were a bit worried at first - until it came out. I had the seafood chowder and wife had Cullin Skink - the presentation and flavour of the chowder was amazing, all I can figure as to how it took longer is they went out to grab fresh mussels and scallops when we ordered as it was the best I have ever had (and we live on the west coast), and the Cullin Skink was thick chowdery and flavorful, all we could think of for days was this meal - we tried every pubs Cullin skink and were disappointed as none came close… Mallaig, we will definitely be back - the highlight of our Scotland trip just happened to be the ferry port town we stayed the night before we went to Isle of Skye, such a gem.

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The hotel was clean, nice bar area, easy distance to the ferry and convenient parking. Only downside was loud music from the bar until it closed which was midnight

Convenient for shops, good parking, lovely meal in hotel restaurant, view amazing.

Comfortable hotel in good condition for age. Superb restaurant and friendly staff.

Frontline staff needs to improve not very friendly, no interaction. Having said that was assisted to carry bag up two flights of stairs. No lift!!

The outdoor terrace is a wonderful place for to enjoy the sunset and there were musicians playing traditional music ~ just lovely. The hotel itself, however, is in desperate need of a deep clean and full renovation. The carpets are filthy, the walls are filthy, and despite the temperatures being well above 20°C the heaters in the hallway were blasting out heat. The hotel was so incredibly stuffy and smells were emanating from its very carpets and walls, it was terrible - one floor stunk strongly of of onions, another floor of a combination of wet dog and dirty laundry. My sinuses were immediately stuffed up because of the dust. The person at the front desk was kind enough to open my room window to air it out. However, in the evening, it seemed like the staff had their friends over visiting and they were running about and socializing with them.