Mercure Ambassador Seoul Hongdae

It was great and very clean.

I stayed wrongly thinking that it has a swimming pool because Google map exhibit photo of a pool which was incorrect. Excellent location Towel felt dirty and found a live centipede in the room The staffs were polite and sincere but hotel needs renovation.

It was in the center of all stores and near the subway station easy to access. Very friendly and helpful staff

Great staff and location! Comfortable beds and a really quiet building in the heart of the action! The staff were so nice too!

I've stayed in Mercure Seoul Hongdae last year and this time I stayed for 5 nights with family friends.I like this hotel because of the great location in Hongdae. The bed is comfortable and room is clean. Everything is great here. We will come back again here again if we stay in Seoul.

If you want to be in the Hongdae region of Seoul, this hotel is incredibly well positioned. It is right in the middle of the central area there that is always busy, with all the activity just a block away. That said, if you are trying to see a lot of the different areas of the city, Hongdae is a bit out of the way, and you will spend a lot of time in transport going to see other sites. Seoul is geographically massive. As far as the hotel goes, we thought it was pretty good. The rooms were largely comfortable, but it was very hot outside and the AC had a guard on it that kept us from lowering it to the temperature we preferred. That was coupled with very warm blankets that didn’t fit the season, though the beds and pillows were comfortable. The rooms were relatively spacious, however, and the bathrooms were really nice. Plus, our room had a great view. We had mixed opinions among the five of us on the breakfast – some thought it was really good, others didn’t. It varied a lot day-to-day and whether you hit at a time that the food had been refreshed, which was not frequent enough. That said x they did have a few really good dishes. My one wish was that they had a real concierge who could help guide activity and restaurant selection more. I asked two different staff for advice, and both just told me they didn’t live anywhere nearby so couldn’t help me out. It would’ve been really helpful to have someone there with more knowledge along those lines.

The property was fine but the breakfast was terrible for a four star hotel.

Service at this hotel is nothing short of superb. Hotel staff helped me find places to eat, order taxis for me, even helped me to order some food for delivery! Of course, I paid for it, haha! I had luggage that was delayed to a flight that would arrive the next day and they took care of everything while I slept for an early train ride to Busan. Had to go out to buy some clothes cause of the missing luggage but there is no shortage of places to shop nearby. Food options nearby are great too, even if you eat halal. Highly would recommend this hotel again.

Mercure is a great hotel! Location is A+. Staff are very friendly and helpful. We definitely would stay at this hotel again. Highly recommended!

The breakfast is totally disaster! Almost all food is served cold, very less options, coffee is just a coloured water. The breakfast should close at 10:00am but no refill at 9:30am so you look at the counter just like food waste. I stay for 4 night, try 2nd morning and we decided to give up. The Breaksat was charge at special 19,x00w per person and we waste that. Hotel location is good, stay there is fine but DON‘T book and pay extra for the breakfast!

Great location. Near so many shops, clothing stores, restaurants and the metro. Literally everything seconds away. The ideal location. Hotel was really clean and modern. Staff was extremely helpful, accommodating and kind. Loved this place, highly recommend.

Convenient

Besides being a bit noisy at night hotel is centrally located to everything in the area.

The staff was friendly, the rooms had snacks and drinks for us. The bed was comfortable; wish we would have stayed longer.

The location is great. The staff are excellent always helping out and polite. Will stay here again.

Excellent location and clean

The staff were exceptionally helpful and generous—better than some five-star hotels we’ve stayed at. We were upgraded and accommodated in three adjoining rooms, which was impressive given it’s a medium-scale hotel and not an easy arrangement to make. The housekeeping team noticed we frequently used the in-room coffee and water, and kindly replenished extra without being asked. We usually ask for an extra tissue box for the bathroom. The housekeepers were thoughtful enough to refill it for us proactively. The concierge and receptionist were equally considerate—helping with our luggage, calling taxis, and even handing us umbrellas and bottled water so we could head out and enjoy the day.

Great location and convenient, friendly and helpful staff, room big, clean and tidy.

Good location, friendly staff, big, clean and tidy room...stay for 5 nights.

Washroom has a slight weird smell, but overall the room is clean.