Akelarre - Relais & Châteaux

Hotels
9.4
/10
Exceptional
122 reviews

What Guests Say About Their Stay

Irina

10.0
/ 10
This is one of the best hotels I have stayed at, and I have been to world best hotels. The staff is very helpful and polite. Room is spacious and with breathtaking views . Everything is good about this hotel and location. Will definitely revisit once in San Sebastián. Highly recommend. Want to mention Javier from Oteiza, who served as at breakfast and lunch- professional ,polite, goes above and beyond. Highly recommend.

Anja

10.0
/ 10
Modern and stylish hotel with exceptionally friendly staff. Everyone we encountered was helpful, accommodating, and truly went the extra mile. The rooms are spacious, all offering ocean views, and the spa treatment was both relaxing and enjoyable. That said, two aspects could be improved. First, the cocktail program falls short of what you would expect from a hotel associated with a 3-star dining experience. Second, the room design and descriptions are misleading. The "Panoramic Deluxe" category is advertised as offering a wide, panoramic ocean view, and all photos on Expedia show that specific layout. However, not all "Panoramic Deluxe" rooms match this description. Some are simply a slightly larger version of the lower-tier "Double Horizon" category, without the true panoramic layout. When we raised this concern, the response was that room configurations vary and no alternative "Panoramic Deluxe" room was available. This was especially disappointing given the +20% price difference. In reality, we received what could be described as a "Premium Double Horizon," offering only about 10m² more space than the regular version. This feels misleading and is not acceptable for a hotel of this caliber. The property should update its room categories with clearer sub-types and transparent descriptions to avoid future guest frustration.

David

10.0
/ 10
This place is amazing! Every room is designed so it is completely private, so you can have the curtains open on the entire glass wall in the bedroom and look out over the Bay of Biscay, and soak in the tub while inhaling the ocean air. You are practically outside. They really take care of you, here. They have a spa, and they are attached to the Akelarre Restaurant (3 Michelin stars) that started it all.
In the Area
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Padre Orcolaga, 56, San Sebastian, Gipuzkoa, Basque Autonomous Community, Spain, 20008

Main Facilities

Read More
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Staying at Akelarre - Relais & Châteaux is a good choice when you are visiting San Sebastian. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Akelarre - Relais & Châteaux

Padre Orcolaga, 56, San Sebastian, Gipuzkoa, Basque Autonomous Community, Spain, 20008
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Lobby Akelarre - Relais & Châteaux
Exterior 2 Akelarre - Relais & Châteaux

Discover More About Akelarre - Relais & Châteaux

General


In San Sebastián (Igueldo)

Location


With a stay at Akelarre - Relais & Châteaux in San Sebastián (Igueldo), you'll be within a 15-minute drive of Bay of Biscay and Concha Beach. This luxury hotel is 2.3 mi (3.7 km) from Monte Igueldo and 3 mi (4.8 km) from El Peine de los Vientos.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Bay of Biscay - 2.5 km / 1.5 mi
Monte Igueldo - 4 km / 2.5 mi
Royal Palace of Miramar - 4.9 km / 3 mi
Ondarreta Beach - 4.9 km / 3 mi
El Peine de los Vientos - 4.8 km / 3 mi
Concha Promenade - 5.2 km / 3.3 mi
Miramar Palace - 5.3 km / 3.3 mi
Santa Clara Island - 5.6 km / 3.5 mi
Concha Beach - 6.2 km / 3.9 mi
Parque Aiete - 6.8 km / 4.2 mi
Academia de Baile Natalia y Fermin - 7.1 km / 4.4 mi
Edificio de Correos - 7.1 km / 4.4 mi
Loretopea - 7.3 km / 4.5 mi
Zaldiko Maldikoa - 7.3 km / 4.5 mi
Centro de Danza - 7.3 km / 4.5 mi

The nearest airports are:
San Sebastian (EAS) - 30.2 km / 18.8 mi
Biarritz (BIQ-Pays Basque) - 57.6 km / 35.8 mi
Bilbao Airport (BIO) - 102.2 km / 63.5 mi

The preferred airport for Akelarre - Relais & Châteaux is Bilbao Airport (BIO).

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an attached winery, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and a fireplace in the lobby.

Business Facilities


Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Dining


Grab a bite at Akelarre, one of the hotel's 2 restaurants, or stay in and take advantage of the late night room service. Wrap up your day with a drink at the bar/lounge. A complimentary full breakfast is served daily from 8:00 AM to 10:30 AM.

Rooms


Make yourself at home in one of the 22 air-conditioned rooms featuring iPod docking stations and minibars. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and plasma televisions are provided for your entertainment. Bathrooms feature separate bathtubs and showers with rainfall showerheads and bidets.

All facilities in Akelarre - Relais & Châteaux

Bar, Cafe and Lounge Akelarre - Relais & Châteaux
Bar, Cafe and Lounge
Swimming Pool Akelarre - Relais & Châteaux
Swimming Pool
Entertainment Facility Akelarre - Relais & Châteaux
Entertainment Facility
Fitness Center Akelarre - Relais & Châteaux
Fitness Center
Common Space Akelarre - Relais & Châteaux
Common Space

Things to Do

  • Spa
  • Indoor pool
  • Garden
  • Fitness center
  • Library
  • Turkish bath
  • Sauna
  • Steam room

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

General

  • Fireplace in lobby
  • Rooftop terrace
  • Parking
  • Terrace

Food and Drinks

  • Winery
  • Breakfast
  • Snack bar

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Elevator

Transportation

  • Airport transfer

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Akelarre - Relais & Châteaux

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Pets

Pets Not Allowed

Additional Policy

Professional property host/manager, Contactless check-out is available, No cribs (infant beds) available, No rollaway/extra beds available, Car recommended, Children not allowed

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Akelarre - Relais & Châteaux
22
Number of floors in Akelarre - Relais & Châteaux
2
Another facilities in Akelarre - Relais & Châteaux
Spa, Indoor pool, Garden, Fitness center, Library

Frequently asked question in Akelarre - Relais & Châteaux

What are available facilities at Akelarre - Relais & Châteaux?
There are top facilites at Akelarre - Relais & Châteaux such as Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Akelarre - Relais & Châteaux?
The standard check-in time at Akelarre - Relais & Châteaux is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Akelarre - Relais & Châteaux provide breakfast?
Yes, Akelarre - Relais & Châteaux provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Akelarre - Relais & Châteaux?
Akelarre - Relais & Châteaux is a 5.0-star hotel.
How many floors does Akelarre - Relais & Châteaux have?
Akelarre - Relais & Châteaux has 2 floors.
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More Reviews from Other Guests in Akelarre - Relais & Châteaux

9.4
Exceptional
From 122 reviews
Cleanliness

9.8

Room Comfort

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
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Traveler Reviews Akelarre - Relais & Châteaux

Number of reviews per page
20
40
Top reviews
Irina
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

This is one of the best hotels I have stayed at, and I have been to world best hotels. The staff is very helpful and polite. Room is spacious and with breathtaking views . Everything is good about this hotel and location. Will definitely revisit once in San Sebastián. Highly recommend. Want to mention Javier from Oteiza, who served as at breakfast and lunch- professional ,polite, goes above and beyond. Highly recommend.
Read More
Tony
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Clean room and beautiful views
James
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Staff very helpful
Anja
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Modern and stylish hotel with exceptionally friendly staff. Everyone we encountered was helpful, accommodating, and truly went the extra mile. The rooms are spacious, all offering ocean views, and the spa treatment was both relaxing and enjoyable. That said, two aspects could be improved. First, the cocktail program falls short of what you would expect from a hotel associated with a 3-star dining experience. Second, the room design and descriptions are misleading. The "Panoramic Deluxe" category is advertised as offering a wide, panoramic ocean view, and all photos on Expedia show that specific layout. However, not all "Panoramic Deluxe" rooms match this description. Some are simply a slightly larger version of the lower-tier "Double Horizon" category, without the true panoramic layout. When we raised this concern, the response was that room configurations vary and no alternative "Panoramic Deluxe" room was available. This was especially disappointing given the +20% price difference. In reality, we received what could be described as a "Premium Double Horizon," offering only about 10m² more space than the regular version. This feels misleading and is not acceptable for a hotel of this caliber. The property should update its room categories with clearer sub-types and transparent descriptions to avoid future guest frustration.
Read More
Rong
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Had a great time
luiz guilherme
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Amazing experience!!!
Naeun
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

one of the best hotels I've ever stayed
David
icon-with Partner
with Partner
10.0
/10
Reviewed 110 week(s) ago

Hotels.com verified review

This place is amazing! Every room is designed so it is completely private, so you can have the curtains open on the entire glass wall in the bedroom and look out over the Bay of Biscay, and soak in the tub while inhaling the ocean air. You are practically outside. They really take care of you, here. They have a spa, and they are attached to the Akelarre Restaurant (3 Michelin stars) that started it all.
Read More
Cynthia
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 133 week(s) ago

Expedia Group verified review

Amazing
Laura
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 185 week(s) ago

Expedia Group verified review

The property is extraordinary - incredibly beautiful. Staff was outstanding.
Kathleen
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 193 week(s) ago

Expedia Group verified review

Outstanding truly one of the first class properties in the world the Michelin three star incredible had a chance to meet the chef.. charming , humorous , twinkle in his eye .. fantastic food A must stop if you’re traveling through Spain
Raymond
icon-with Partner
with Partner
10.0
/10
Reviewed 195 week(s) ago

Hotels.com verified review

We spent a very relaxing and comfortable 3 nights at Hotel Akelarre. Service from the staff at reception and in the restaurants is friendly and first class all the way. It was so quiet and peaceful during our stay.
David
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 198 week(s) ago

Expedia Group verified review

This is truly a unique property, the views of the ocean are breathtaking. The staff are very friendly and go out of their way to make you feel at home.
Verified traveler
icon-with Partner
with Partner
6.0
/10
Reviewed 206 week(s) ago

Hotels.com verified review

The aesthetics, environment, and services are top notch. However, there are quite a few things they could improve. 1. Bathroom floor was super slippery. We have to be extra careful when we walk in. If you were wearing slippers or theres water on the floor, even more dangerous. 2. The curtain was quite different to close completely. It was heavy and leaves a big gap at the end, which will be a problem for light sensitive sleeper. 3. The door has no lock, so u cannot stop cleaners coming in if you forgot to put the do not disturb sign on the door. 4. The room service menu has very little choice. They have a room service menu and a snack bar menu, yet many items are the same. Overall, the hotel itself was amazing, great spa, convenient parking, good people, impeccable views. But there is still room for improvement on the thoughtfulness. The experience could have been better.
Read More
Andrew
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 237 week(s) ago

Expedia Group verified review

Stunning location, food service and staff!
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 301 week(s) ago

Hotels.com verified review

Beautifully set just outside of the city, the hotel is modern, peaceful with incredible views. It's an added bonus to have one of the best restaurants in the city as part of the hotel as well!
Thai Ping
icon-with Partner
with Partner
6.0
/10
Reviewed 307 week(s) ago

Hotels.com verified review

This is more of a 4 star hotel than a 5 star, as there’s no pool, despite being far from any beach. There’s a beautiful indoor jacuzzi at the wellness centre, but nobody there to help, so we had to get towels from an open massage room! No changing facilities that we could see, except for a mixed gender toilet with shower. No lockers either. The steam room was out of order. There was a new member of staff answering the phone who didn’t know anything about the hotel. Breakfast service was super-slow, though the food was ok and the views amazing. The location is idillic and the views stunning, but the service is very patchy. Certainly not what one would expect when spending €500 per night. We couldn’t work out the iPod-like room phone and couldn’t call reception at all: no instructions anywhere. We ate in the much lauded Michelin starred restaurant, but were quite disappointed to be truthful. Not worth the €300 x person.
Read More
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 340 week(s) ago

Expedia Group verified review

This hotel is incredible. Seriously world class luxury. Staff was wonderful and all the little details in the room went above and beyond. Toiletries were super high quality and loved the traditional pastries left in the room for turn-down. Could have been the best pastry we had while in San Sebastian. I want to visit again and again.
Read More
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 341 week(s) ago

Expedia Group verified review

Amazing hotel, all the staff were so lovely and made us feel very special.
michael
icon-with Partner
with Partner
10.0
/10
Reviewed 352 week(s) ago

Hotels.com verified review

The hotel and staff are amazing. Views unreal and food that is for foodies. One draw back and a major one is that this is a beach area resort that has no out door pool or deck area to sun in a bathing suit. Spa is amazing as well.
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Akelarre - Relais & Châteaux

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.4
Exceptional
From 122 reviews
Cleanliness

9.8

Room Comfort

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Akelarre - Relais & Châteaux

Number of reviews per page
20
40
Top reviews
Irina
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

This is one of the best hotels I have stayed at, and I have been to world best hotels. The staff is very helpful and polite. Room is spacious and with breathtaking views . Everything is good about this hotel and location. Will definitely revisit once in San Sebastián. Highly recommend. Want to mention Javier from Oteiza, who served as at breakfast and lunch- professional ,polite, goes above and beyond. Highly recommend.
Read More
Tony
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Clean room and beautiful views
James
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Staff very helpful
Anja
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Modern and stylish hotel with exceptionally friendly staff. Everyone we encountered was helpful, accommodating, and truly went the extra mile. The rooms are spacious, all offering ocean views, and the spa treatment was both relaxing and enjoyable. That said, two aspects could be improved. First, the cocktail program falls short of what you would expect from a hotel associated with a 3-star dining experience. Second, the room design and descriptions are misleading. The "Panoramic Deluxe" category is advertised as offering a wide, panoramic ocean view, and all photos on Expedia show that specific layout. However, not all "Panoramic Deluxe" rooms match this description. Some are simply a slightly larger version of the lower-tier "Double Horizon" category, without the true panoramic layout. When we raised this concern, the response was that room configurations vary and no alternative "Panoramic Deluxe" room was available. This was especially disappointing given the +20% price difference. In reality, we received what could be described as a "Premium Double Horizon," offering only about 10m² more space than the regular version. This feels misleading and is not acceptable for a hotel of this caliber. The property should update its room categories with clearer sub-types and transparent descriptions to avoid future guest frustration.
Read More
Rong
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Had a great time
luiz guilherme
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Amazing experience!!!
Naeun
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

one of the best hotels I've ever stayed
David
icon-with Partner
with Partner
10.0
/10
Reviewed 110 week(s) ago

Hotels.com verified review

This place is amazing! Every room is designed so it is completely private, so you can have the curtains open on the entire glass wall in the bedroom and look out over the Bay of Biscay, and soak in the tub while inhaling the ocean air. You are practically outside. They really take care of you, here. They have a spa, and they are attached to the Akelarre Restaurant (3 Michelin stars) that started it all.
Read More
Cynthia
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 133 week(s) ago

Expedia Group verified review

Amazing
Laura
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 185 week(s) ago

Expedia Group verified review

The property is extraordinary - incredibly beautiful. Staff was outstanding.
Kathleen
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 193 week(s) ago

Expedia Group verified review

Outstanding truly one of the first class properties in the world the Michelin three star incredible had a chance to meet the chef.. charming , humorous , twinkle in his eye .. fantastic food A must stop if you’re traveling through Spain
Raymond
icon-with Partner
with Partner
10.0
/10
Reviewed 195 week(s) ago

Hotels.com verified review

We spent a very relaxing and comfortable 3 nights at Hotel Akelarre. Service from the staff at reception and in the restaurants is friendly and first class all the way. It was so quiet and peaceful during our stay.
David
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 198 week(s) ago

Expedia Group verified review

This is truly a unique property, the views of the ocean are breathtaking. The staff are very friendly and go out of their way to make you feel at home.
Verified traveler
icon-with Partner
with Partner
6.0
/10
Reviewed 206 week(s) ago

Hotels.com verified review

The aesthetics, environment, and services are top notch. However, there are quite a few things they could improve. 1. Bathroom floor was super slippery. We have to be extra careful when we walk in. If you were wearing slippers or theres water on the floor, even more dangerous. 2. The curtain was quite different to close completely. It was heavy and leaves a big gap at the end, which will be a problem for light sensitive sleeper. 3. The door has no lock, so u cannot stop cleaners coming in if you forgot to put the do not disturb sign on the door. 4. The room service menu has very little choice. They have a room service menu and a snack bar menu, yet many items are the same. Overall, the hotel itself was amazing, great spa, convenient parking, good people, impeccable views. But there is still room for improvement on the thoughtfulness. The experience could have been better.
Read More
Andrew
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 237 week(s) ago

Expedia Group verified review

Stunning location, food service and staff!
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 301 week(s) ago

Hotels.com verified review

Beautifully set just outside of the city, the hotel is modern, peaceful with incredible views. It's an added bonus to have one of the best restaurants in the city as part of the hotel as well!
Thai Ping
icon-with Partner
with Partner
6.0
/10
Reviewed 307 week(s) ago

Hotels.com verified review

This is more of a 4 star hotel than a 5 star, as there’s no pool, despite being far from any beach. There’s a beautiful indoor jacuzzi at the wellness centre, but nobody there to help, so we had to get towels from an open massage room! No changing facilities that we could see, except for a mixed gender toilet with shower. No lockers either. The steam room was out of order. There was a new member of staff answering the phone who didn’t know anything about the hotel. Breakfast service was super-slow, though the food was ok and the views amazing. The location is idillic and the views stunning, but the service is very patchy. Certainly not what one would expect when spending €500 per night. We couldn’t work out the iPod-like room phone and couldn’t call reception at all: no instructions anywhere. We ate in the much lauded Michelin starred restaurant, but were quite disappointed to be truthful. Not worth the €300 x person.
Read More
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 340 week(s) ago

Expedia Group verified review

This hotel is incredible. Seriously world class luxury. Staff was wonderful and all the little details in the room went above and beyond. Toiletries were super high quality and loved the traditional pastries left in the room for turn-down. Could have been the best pastry we had while in San Sebastian. I want to visit again and again.
Read More
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 341 week(s) ago

Expedia Group verified review

Amazing hotel, all the staff were so lovely and made us feel very special.
michael
icon-with Partner
with Partner
10.0
/10
Reviewed 352 week(s) ago

Hotels.com verified review

The hotel and staff are amazing. Views unreal and food that is for foodies. One draw back and a major one is that this is a beach area resort that has no out door pool or deck area to sun in a bathing suit. Spa is amazing as well.
Number of reviews per page
20
40