アケラレ - ルレ & シャトー

ロケーションが最高でした！ お部屋も広くて静かでとても落ち着きます。料理も当然最高でした

湯沸かし機もなく、冷蔵庫に水を冷やすことができず、赤ワインをサービスだけでなく、別の飲料水も、サービスするべき。応接セットも座り心地が悪く、ベットも寝心地が悪かった。

施設、サービス共に最高でした。

清潔で気持ち良く過ごせました。朝食がとても美味しく、サービスも親切で気持ち良く過ごせました。

Beautiful scenery, excellent services, delicious foods, supportive and friendly staffs... I will definitely visit the hotel again!

Nice view, good facilities and atmosphere. We could relax and enjoy our stay. The breakfast they served was wonderful. Building of restaurant is old, so its restroom is not clean as it in the room.

Superbe hôtel, raffiné et luxueux. Spa agréable, nombre de chambre réduit qui confirme l'impression d'exclusivité.

This is one of the best hotels I have stayed at, and I have been to world best hotels. The staff is very helpful and polite. Room is spacious and with breathtaking views . Everything is good about this hotel and location. Will definitely revisit once in San Sebastián. Highly recommend. Want to mention Javier from Oteiza, who served as at breakfast and lunch- professional ,polite, goes above and beyond. Highly recommend.

Clean room and beautiful views

Staff very helpful

Modern and stylish hotel with exceptionally friendly staff. Everyone we encountered was helpful, accommodating, and truly went the extra mile. The rooms are spacious, all offering ocean views, and the spa treatment was both relaxing and enjoyable. That said, two aspects could be improved. First, the cocktail program falls short of what you would expect from a hotel associated with a 3-star dining experience. Second, the room design and descriptions are misleading. The "Panoramic Deluxe" category is advertised as offering a wide, panoramic ocean view, and all photos on Expedia show that specific layout. However, not all "Panoramic Deluxe" rooms match this description. Some are simply a slightly larger version of the lower-tier "Double Horizon" category, without the true panoramic layout. When we raised this concern, the response was that room configurations vary and no alternative "Panoramic Deluxe" room was available. This was especially disappointing given the +20% price difference. In reality, we received what could be described as a "Premium Double Horizon," offering only about 10m² more space than the regular version. This feels misleading and is not acceptable for a hotel of this caliber. The property should update its room categories with clearer sub-types and transparent descriptions to avoid future guest frustration.

Had a great time

Exclusive, awesome service and food

Amazing experience!!!

one of the best hotels I've ever stayed

Amazing place. Special atmosphere.

it is a very nice hotel with excellent service

I would give 10-Star if I could. Staying at this hotel was an experience for us. It has everything we wanted for the relaxing &re-energizing holiday. We definitely come back for our next holiday.

This place is amazing! Every room is designed so it is completely private, so you can have the curtains open on the entire glass wall in the bedroom and look out over the Bay of Biscay, and soak in the tub while inhaling the ocean air. You are practically outside. They really take care of you, here. They have a spa, and they are attached to the Akelarre Restaurant (3 Michelin stars) that started it all.

완벽한 호텔을 경험했습니다. 이보다 더 좋을수 있을까 싶습니다.