アケラレ - ルレ & シャトー

ロケーションが最高でした！ お部屋も広くて静かでとても落ち着きます。料理も当然最高でした

湯沸かし機もなく、冷蔵庫に水を冷やすことができず、赤ワインをサービスだけでなく、別の飲料水も、サービスするべき。応接セットも座り心地が悪く、ベットも寝心地が悪かった。

施設、サービス共に最高でした。

清潔で気持ち良く過ごせました。朝食がとても美味しく、サービスも親切で気持ち良く過ごせました。

Beautiful scenery, excellent services, delicious foods, supportive and friendly staffs... I will definitely visit the hotel again!

Nice view, good facilities and atmosphere. We could relax and enjoy our stay. The breakfast they served was wonderful. Building of restaurant is old, so its restroom is not clean as it in the room.

Unser Aufenthalt im Akelarre war wunderbar - wunderschönes Hotel, die Architektur ist beeindruckend - sehr freundliches und hilfsbereites Personal, tolles Spa mit wundervollen Treatments. Also rundum toll, Danke!

Exceptional hotel located just outside of San Sebastián old town, a taxi ride away. The room was lovely but the bathroom awkwardly laid out. We were slightly disappointed by the Michelin starred restaurant. The service felt routine, not special. Although each dish was creative and interesting, at times the presentation and presenter felt tired. Not a 3 star in our opinion.

Not a single sunbed, which i found very odd. Loads of areas that could accommodate sunbeds so odd really.

Another lovely stay - 4 years since last time but still impressed with the quality of the room, the food and the staff. Stunning location and incredible sunsets! Dinner outside on the terrace was completely delicious. Every member of staff we met was smiley and friendly. Shame we could only stay one night this time.

We had an absolutely perfect stay at Akelarre, from our initial welcome, to our lovely breakfasts, to all the very thoughtful snacks and treats left in our room each afternoon and evening. We felt genuinely cared for each day by the entire staff. Our room was clean, spacious, well-equipped, comfortable, and beautiful. And the location provided the most spectacular views from the common areas as well as from our room. Indoor self parking was included and convenient. Everything about the property and the staff showed attention to detail and genuine care for the experience. This was hands down our best, most unforgettable travel experience anywhere, and we travel a lot.

Très bel établissement avec un personnel attentionné. Chambre vue mer

Hotel Akelarre We chose this hotel for one of the most important moments of our lives, as I proposed to my partner during our stay, so the bar was incredibly high. After researching many of the best 5-star hotels across Europe, Hotel Akelarre stood out immediately and exceeded every expectation. The setting is truly special. Located in the peaceful Igueldo countryside, you feel completely removed from the world, yet you are only a short drive from San Sebastián. Waking up to uninterrupted views over the Bay of Biscay, with nothing but birds and distant cowbells, is something we will never forget. The design is exceptional, with a beautiful modern and minimal style that blends seamlessly into the landscape. Every detail feels intentional, from the materials and lighting to the layout of the spaces. Our room was spacious, spotless, and incredibly comfortable, with a huge bed, luxurious bathroom, and breathtaking views. Breakfast was the best we have ever had, with high-quality local ingredients and excellent made-to-order dishes. The spa was also a highlight, offering a calm and relaxing space with incredible views. Service was warm, professional, and attentive throughout. A special thank you to Mikel for helping coordinate such an important moment for us. If I had one small note, it would be that cocktail options were slightly limited compared to the rest of the experience. Overall, this is a truly special hotel and perfect for a memorable stay or special occasion.

Tudo

Otimo

Superbe hôtel, raffiné et luxueux. Spa agréable, nombre de chambre réduit qui confirme l'impression d'exclusivité.

This is one of the best hotels I have stayed at, and I have been to world best hotels. The staff is very helpful and polite. Room is spacious and with breathtaking views . Everything is good about this hotel and location. Will definitely revisit once in San Sebastián. Highly recommend. Want to mention Javier from Oteiza, who served as at breakfast and lunch- professional ,polite, goes above and beyond. Highly recommend.

Clean room and beautiful views

Staff very helpful

Modern and stylish hotel with exceptionally friendly staff. Everyone we encountered was helpful, accommodating, and truly went the extra mile. The rooms are spacious, all offering ocean views, and the spa treatment was both relaxing and enjoyable. That said, two aspects could be improved. First, the cocktail program falls short of what you would expect from a hotel associated with a 3-star dining experience. Second, the room design and descriptions are misleading. The "Panoramic Deluxe" category is advertised as offering a wide, panoramic ocean view, and all photos on Expedia show that specific layout. However, not all "Panoramic Deluxe" rooms match this description. Some are simply a slightly larger version of the lower-tier "Double Horizon" category, without the true panoramic layout. When we raised this concern, the response was that room configurations vary and no alternative "Panoramic Deluxe" room was available. This was especially disappointing given the +20% price difference. In reality, we received what could be described as a "Premium Double Horizon," offering only about 10m² more space than the regular version. This feels misleading and is not acceptable for a hotel of this caliber. The property should update its room categories with clearer sub-types and transparent descriptions to avoid future guest frustration.