BYPILLOW Callao

Location was good, comfy bed, nice towels and bedding. Facilities in room basic, had to request a kettle, only given 2 teabags a day, no milk or English teabags. Bedroom and bathroom very small. Wouldn't stay here again, much better properties around with more character and cheaper

Great location. Staff was extremely helpful.

This is a boutique hotel. Its very quiet. Walkable everywhere. Had a good view. The staff Kevin and Gloria is very courteous, friendly and helpful. Very convenient its close to subway station. I would recommend this cute hotel.

great no-frills hotel, excellent location, clean rooms, good service, zero complaints! 100% recommended

Simple hotel, great location, perfect for a quick and romantic European getaway

The place place ever to stay in Madrid

The room was clean and the hotel location is perfect.

Clean, great rooms! Centered in Callao, a lot of things nearby, hotel is a little basic but great!

Ideal para descansar bien, moverse mucho y ser bien atendido Tuve una grata experiencia en el hotel H&L Callao. Las habitaciones están en excelente estado: limpias, modernas y con acabados que transmiten frescura y cuidado. Pero hay algo que personalmente valoro mucho y este hotel lo cumple con creces: los colchones y la lencería de cama son de primera. Dormir bien es fundamental para mí, y aquí el descanso fue realmente reparador. El servicio del staff es otro gran punto a favor. La atención fue increíble de principio a fin —cordiales, atentos y siempre dispuestos a ayudar con una sonrisa. Se agradece ese tipo de calidez. La ubicación es estratégica: perfecta para moverse por la zona, caminar, conocer y estar bien conectado. Eso sí, vale la pena tener claro que tanto las habitaciones como las áreas comunes son reducidas. No es un hotel para pasar el día, sino más bien para llegar, dormir y salir a explorar. En resumen: si tu plan es recorrer los alrededores y regresar solo a descansar, este hotel cumple con todo lo esencial y más. Cómodo, limpio, bien ubicado y con un staff de primera. ¡Recomendado!

Room was nice but it was very hot then randomly in the middle of the night became an ice box. We chose this hotel for the rooftop terrace but they lock it at midnight, which is the same time the restaurants close

Great location! Staff was very nice.

Wow what a hidden gem! It’s literally right next to the Gran Via street. Everything is within walkable distance. Food. Shops. Laundry. Metro. Literally anything you need you can walk to it from the hotel. Better yet, you can also walk to main attractions from the hotel too! I will say the rooms are small but comfortable enough. With no doubt I would book it again. Gloria at the front desk was amazing too. She’s there for anything you need. She’s very professional, friendly, and just makes your stay better.

Súper recomendable 🙌

Limpieza y excelente servicio

Mucho ruido y fea habitación

Super sentralt, hyggelig og god service, rent og moderne. Kan absolutt anbefales!

Clean, although small, quiet, in a walking distance from the main touristic atractions, kind staff. I personally thank Junior and Kevin at the reception desk.

EXCELENTE TRATO

personal amable hotel muy bien ubicado y funcional , pequeño pero pues para ir a dormir

lugar perfecto