Hotel Cortezo

The staff was incredibly helpful

Great location and service.

Valet parking and excellent staff stood out as top takeaways from our visit.

Great location. Easy to walk to other things in Madrid. Valet parking area is easy to use. Super-professional staff. Room was quite large for an European hotel. Nice sized bathroom with good shower pressure water. Highly recommend.

This hotel is very well located—just a five-minute walk from the Plaza Mayor and the Mercado de San Miguel. If you walk in the other direction, you can easily reach the Puerta del Sol and the Puerta de Alcalá on foot. the area is quite safe—though you should always use caution the area it is very busy, so you may hear some noise at night.

Breakfast is quite good. Building is kept tidy and clean. Available and helpful staff all day. Downside for me: very thin walls, you can hear what’s going on a room next and above you.

Very central hotel - perfect location meant we could walk everywhere. Hotel is very basic but has everything you want (apart from a mirror in the room!) No soundproofing between rooms - we could hear everything from the rooms next to us and the room above us Would recommend based on location

Great location. The hotel was very modern and clean. Staff were kind. Had a great rooftop.

El desayuno estuvo bastante bueno, es uno típico de España. El hotel es céntrico.

Amenities could be better. Kettle but no coffe, tes, sugar, milk? Why have a kettle. Little dusty, we went to chamge the plug on the lamp and it was dusty on the plug sockets which led us to look at the skirting, which was also dusty. Just a little tired tbh. People up and down the corridors all night. Not massively secure. Never wuestionned when walking in, you can get in the lift without a key card and go to any floor, never questionned at breakfast, just walked straight in. Tbh, wouldnt stay there again, looks much better online that in reality

Staff was friendly was accommodating. Rooms were a little too hot and small but they were equipped with what was needed. Elevator is super slow. Location was great. It was across the street from a cinema, close to puerta de sol and lots of shopping and restaurants. Easy to carh a taxi outside of hotel.

Good stay, roadworks outside were dirty and noisy, but not the fault of the hotel.

Very nice hotel in the city center. Virtually everything was walkable. Noticed slight wear in some areas of the hotel, but that shouldn’t be a knockout factor.

Excellent hotel, great service and location. Very good included breakfast.

Good area to get around. Gluten free breakfast items available. Had junior suite which had balcony, which was an unexpected bonus for a bit of December afternoon sunshine.

Property is well located, have parking and friendly staff

The bathroom shower is strange setting.

4⭐️

Area was noisy. Hotel very basic. Few amenities and bathroom tiny without counter space. No drawers and small closet. Breakfast was buffet only. Pretty good location and get good walking shoes. Madrid is a maize and sea of people.

The photos on their website and booking platforms (I booked through Hotels.com) are misleading compared to the actual condition of the rooms. As others have pointed out, the front desk staff is far from welcoming. There was concerning mold in the shower, and the vents were filthy. The Wi-Fi in the rooms was unreliable, forcing us to use our own data. The manager dismissed our concerns, claiming they reached out to offer a room change—which never happened. They ignored our emails about the false advertising and hygiene issues and only offered a 10% discount on our next stay. Honestly, when am I ever coming back to Madrid from Canada? What a joke. Hotels.com is also failing to address the false advertising, but I will continue to pursue both the hotel and them until we are properly compensated.