Search Hotels
Hotel
/
Spain (146,275 Hotels)
/
Comunitat Autònoma de les Illes Balears (13,019 Hotels)
/
Balearic Islands (13,019 Hotels)
/
Ciutadella de Menorca (644 Hotels)
/
Hotel Faustino Gran - Relais & Chateaux
See Other Accommodations in Balearic Islands
See All Photos
Hotel Faustino Gran - Relais & Chateaux
Hotels
9.6
/10
Exceptional
137 reviews
What Guests Say About Their Stay
William
10.0
/ 10
We had a very relaxing five-night stay at Gran Faustino. The hotel is elegant, the staff are very friendly and the location in the quiet back streets is perfect for exploring Ciutadella on foot. Highly recommended.
Susan
10.0
/ 10
Highly recommend!! Thoroughly deserves 5*
From the moment I arrived the staff were friendly and helpful. The hotel is situated in a very convenient position for exploring the city and all it has to offer. Ciutadella is very safe, historically interesting, clean and pretty with good transport links to the rest of the island.
There are a good variety of restaurants within close proximity as well as the excellent one at the Faustino.
Breakfasts can be eaten on the terrace which is a joy! There is a lovely continental style cold buffet as well as an excellent selection of hot choices, the staff are only too happy to try and accommodate your needs.
The hotel is split over 3 buildings which are all within about 100 meters of the main building. Each has its own character, they are quiet and beautifully designed.
There is a lovely pool and terrace area in the gardens of the main hotel and also, a smaller beautifully secluded one in Can Llorenc . Both were a peaceful haven after a busy mornings sightseeing.
I will definitely be returning to the Faustino Gran and all it has to offer.
Gillian Margaret
10.0
/ 10
Location location. Location
Within a few hundred yards of the harbour , the cathedral, the shops , in the old city
This former royal palace is excellent in all areas
Highlights include the private booking of the steam room sauna and indoor pool in an underground cave and a day out in their country estate with a lavish picnic in peaceful grounds
Highly recommend this hotel
In the Area
See Map
Calle Sa Muradeta 22, Ciutadella de Menorca, Balearic Islands, Comunitat Autònoma de les Illes Balears, Spain, 7760
Main Facilities
Read More
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Read More
Available Room Types in Hotel Faustino Gran - Relais & Chateaux
Speed up your search by choosing what you need
Price Display
Per room per night (excl. taxes & fees)
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!
Got it
What's around Hotel Faustino Gran - Relais & Chateaux
Discover More Places
Calle Sa Muradeta 22, Ciutadella de Menorca, Balearic Islands, Comunitat Autònoma de les Illes Balears, Spain, 7760
Discover More About Hotel Faustino Gran - Relais & Chateaux
Location
Hotel Faustino Gran - Relais & Chateaux is located in area / city Ciutadella de Menorca.
About Hotel Faustino Gran - Relais & Chateaux
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hotel Faustino Gran - Relais & Chateaux exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at Hotel Faustino Gran - Relais & Chateaux.
All facilities in Hotel Faustino Gran - Relais & Chateaux
Others
Things to Do
- Beach umbrella
- Outdoor pool
- Indoor pool
- Turkish bath
- Garden
- Spa
- Library
- Sauna
- Steam room
- Pool sun loungers
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Transportation
- Limo or town car service
- Area shuttle with surcharge
- Beach shuttle (surcharge)
- Valet parking (surcharge)
General
- Parking
- Banquet
- Terrace
Shuttle Service
- Ferry terminal shuttle (surcharge)
- Cruise shuttle (surcharge)
- Airport transfer (surcharge)
Food and Drinks
- Bar
Connectivity
- Free WiFi
Business Facilities
- Meeting facilities
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Hotel Faustino Gran - Relais & Chateaux
Important Note
- Airport shuttle fee: EUR 145 per vehicle (one-way, maximum occupancy 4)
- Airport shuttle fee per child: EUR 145 (one-way), (up to 18 years old)
- Uncovered valet parking fee: EUR 60 per day
- Rollaway bed fee: EUR 100.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
- A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
- A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
The property is closed between October 30 and March 27.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 11:00 |
Available rooms at Hotel Faustino Gran - Relais & Chateaux | 56 |
Another facilities in Hotel Faustino Gran - Relais & Chateaux | Beach umbrella, Outdoor pool, Indoor pool, Turkish bath, Garden |
Frequently asked question in Hotel Faustino Gran - Relais & Chateaux
What are available facilities at Hotel Faustino Gran - Relais & Chateaux?
There are top facilites at Hotel Faustino Gran - Relais & Chateaux such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Faustino Gran - Relais & Chateaux?
The standard check-in time at Hotel Faustino Gran - Relais & Chateaux is starting from From 15:00 while the latest check-out time is at Before 11:00
More Reviews from Other Guests in Hotel Faustino Gran - Relais & Chateaux
Other sources (137)
9.6
Exceptional
From 137 reviews
Cleanliness
9.8
Room Comfort
9.4
Location
9.6
Service and Facilites
9.6
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Hotel Faustino Gran - Relais & Chateaux
Number of reviews per page
20
40
Top reviews
Angela
Leisure with Partner
4.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The location is fantastic in good proximity of Citudella. Hotel decor is of a good standard however the experience is certainly not a 5 star experience and I believe we are leaving a fair review of this hotel.
We stayed in the main / largest building. There was an issue when we checked in as we had paid a premium room with a harbour view however we were given a room close proximity of a jazz bar with a view of the side of the courtyard which is uninspiring.
The reception team attempted to allocate a different room however a downgrade to a superior room which appeared to be in the eaves of the building with no harbour view , considering the air conditioning in the rooms in our opinion are of a weak standard we declined as we did not wish compromise 4 nights of interrupted sleep as the rooms in hotel are quite humid.
Rooms were of a good size , however the bed was uncomfortable and pillows a very poor standard offering no neck support, bedding not changed during the 4 night stay even though it was evident there was a stain .
Housekeeping was of a good standard however I do feel that the guest experience is poor as housekeeping had not tided the room until after 3pm on an occasion , reception were extremely unhelpful as I explained to receptionist that my husband needsed to rest as the 3rd night of our stay (room 16) we were woken by loud music from the jazz bar that continued until 5am in the morning and we had an extremely sleepless night. I was informed I need
Read More
William
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
We had a very relaxing five-night stay at Gran Faustino. The hotel is elegant, the staff are very friendly and the location in the quiet back streets is perfect for exploring Ciutadella on foot. Highly recommended.
Susan
Leisure
10.0
/10
Reviewed 45 week(s) ago
Expedia Group verified review
Highly recommend!! Thoroughly deserves 5*
From the moment I arrived the staff were friendly and helpful. The hotel is situated in a very convenient position for exploring the city and all it has to offer. Ciutadella is very safe, historically interesting, clean and pretty with good transport links to the rest of the island.
There are a good variety of restaurants within close proximity as well as the excellent one at the Faustino.
Breakfasts can be eaten on the terrace which is a joy! There is a lovely continental style cold buffet as well as an excellent selection of hot choices, the staff are only too happy to try and accommodate your needs.
The hotel is split over 3 buildings which are all within about 100 meters of the main building. Each has its own character, they are quiet and beautifully designed.
There is a lovely pool and terrace area in the gardens of the main hotel and also, a smaller beautifully secluded one in Can Llorenc . Both were a peaceful haven after a busy mornings sightseeing.
I will definitely be returning to the Faustino Gran and all it has to offer.
Read More
Gillian Margaret
Leisure with Partner
10.0
/10
Reviewed 61 week(s) ago
Expedia Group verified review
Location location. Location
Within a few hundred yards of the harbour , the cathedral, the shops , in the old city
This former royal palace is excellent in all areas
Highlights include the private booking of the steam room sauna and indoor pool in an underground cave and a day out in their country estate with a lavish picnic in peaceful grounds
Highly recommend this hotel
Read More
David and Jenny
10.0
/10
Reviewed 66 week(s) ago
Hotels.com verified review
My husband and I cannot say enough about this hotel. Beautiful location and surroundings, the staff and the Manager make you feel so welcomed and special. Breakfast was great, we chose to eat dinner at the hotel restaurant one evening which was also very good. So many details taken care of at this place - we will be back!
Verified traveler
6.0
/10
Reviewed 99 week(s) ago
Hotels.com verified review
The Faustino Gran is a beautiful property, with lovely staff. But it was let down by a consistently chaotic breakfast service, and a food a beverage offering that generally did not live up to the price-point or what you would generally expect from a R&C hotel. The breakfast service was understaffed for the number of guests, making it consistently hard to get seated and order a coffee, and on more than one occasion hard to get a table prepared with cutlery or a menu. This was consistently the case over a five night stay - we decided to skip breakfast on the last morning because (despite our lovely waitresses) it just took too long every day previously. We had high expectations of dinner, which we booked on our first night, but despite the lovely staff and setting we were very disappointed by the standard of food - far from good enough for the price and out of sync with the generally excellent standard in Ciutadela. Rice was seriously undercooked, burrata salad way too cold, as if pre-prepared and taken from the fridge. Similarly, it was sometimes hard to get drinks from the cocktail bar due to staffing, no pool-side service, and the same classic cocktails varied depending on who made them. There are noise issues in the rooms facing the port, where we stayed. While the port nightlife is out of the hotel’s control, investment in better sound proofing would help. Despite these issues, the hotel is beautiful, well located, with helpful and friendly staff who did their best.
Read More
E
10.0
/10
Reviewed 106 week(s) ago
Hotels.com verified review
A beautiful hotel in the heart of old town, walking distance from the harbour, main square and laberinth of streets for shops, bars and restaurants.
Although well occupied, we never felt crowded, with a sizeable team on hand for anything we needed, guided by a very attentive general manager.
The main entrance is on a very narrow road to the front so it would have been be wise to call reception just before arrival - they would probably have greeted us to assist with the luggage before driving off to park. In truth however, we didn’t need the car during our stay, so if we had only been saying here during our week, a taxi or airport transfer would have made more sense.
Overall, a fabulous experience and highly recommended - we hope to be lucky enough to return in the future.
Read More
Cynthia
Business and Leisure
10.0
/10
Reviewed 107 week(s) ago
Expedia Group verified review
Very relaxing and the staff were very attentive.
David
10.0
/10
Reviewed 119 week(s) ago
Hotels.com verified review
Great place to stay in the middle of Ciutadella. Staff wonderful and welcoming.
Anne
8.0
/10
Reviewed 173 week(s) ago
Hotels.com verified review
Very nice location and ideal for strolling around the old town and harbour. Staff very friendly although breakfast service was slightly erratic. Please advise future customers that the deluxe premier room with views do not all have a balcony as inferred by the photos of the room. This led to initial disappointment that could have been avoided. Rooms overlooking the harbour are noisy from nightclubs opposite until the early hours, even with windows closed.
Read More
Verified traveler
Leisure with Partner
10.0
/10
Reviewed 306 week(s) ago
Expedia Group verified review
We had a fabulous stay at Hotel Can Faustino. From the moment we arrived we felt extremely welcomed and nothing was too much trouble. The hotel is beautiful & is situated conveniently with the sights of Ciutadella on the door step. We'll be back!
Verified traveler
Leisure Family
8.0
/10
Reviewed 307 week(s) ago
Expedia Group verified review
Reception staff was fantastic and hotel beautiful. The only thing that let this down was quality of food at breakfast and service. Give up in the end trying to get a second coffee, other than that this really is a beautiful hotel and highly recommended.
Jonathan
8.0
/10
Reviewed 315 week(s) ago
Hotels.com verified review
This is a very good hotel with really excellent staff, a lovely ambience and very nuce breakfast until 10.30am. Its real plus point is its location, right in the old town and a very short walk from the port with an amazing selection of places to eat and drink. The port and town both have a real 'buzz' on an evening. The hotel has a small pool area but it is not a great place to sit as it has no view or breeze! Much better to take a short bus or taxi ride to a nearby beach. The only negative was the noise from the port area at night which made sleeping difficult. The disco and jazz bar opposite the hotel were open until 5.30 am and the sound of partying voices was non stop.
Read More
Verified traveler
Leisure
8.0
/10
Reviewed 319 week(s) ago
Expedia Group verified review
The hotel was lovely my room was disappointing there were sky light windows only and it should noted that the cathedral bells feel like they are above your head when they are rung.
Jacqueline
10.0
/10
Reviewed 320 week(s) ago
Hotels.com verified review
Can Faustino was a palace in a former life and I felt just like royalty! Absolutely everything was fabulous - staff, restaurant, facilities... completely faultless
The hotel is in the heart of historic Ciutadella, so although I went for the Fiesta - what a spectacle - I would return for the hotel itself.
Service is unrivalled, the welcome and hospitality generous, and the spacious gardens the perfect place to dine alfresco.
I loved it.
Read More
Marcos
10.0
/10
Reviewed 322 week(s) ago
Hotels.com verified review
Everything about the hotel is perfect. Great location in Ciutadella de Menorca. The hotel is an Old Palace building completely redone with exquisite taste. Modern state of the art air conditioning and showers. You notice the quality of the restoration when you notice details like a Schindler elevator even for just 2 floors. Lovely beds and rooms. Fantastic breakfasts. Friendly staff. Lovely interiors and exteriors. Will go back for sure.
Read More
Alexandra
10.0
/10
Reviewed 322 week(s) ago
Hotels.com verified review
Amazing hotel and decor! The restaurant is fantastic with knowledgable staff!
Lakelandgrey
Leisure with Partner
10.0
/10
Reviewed 327 week(s) ago
Expedia Group verified review
The perfect hotel in a perfect position for the old town. Beautiful interiors, very high standard throughout. Extremely friendly and helpful staff. A joy to be there.. Excellent buffet breakfast, interesting evening meals. Our best was the perfectly cooked and tender steak. Some amazingly presented desserts. We will certainly be going back to this hotel when we return to Menorca. Thought Cuitadella was a lovely city and, dare I say, far prettier than Mahon.
Read More
Verified traveler
8.0
/10
Reviewed 356 week(s) ago
Expedia Group verified review
Room and staff good, food average breakfast not so good, booked half board but restaurant for evening meals closed for three nights ,paid expedia for severn , refund required for 3 meals 240 euros
Maxime
10.0
/10
Reviewed 357 week(s) ago
Hotels.com verified review
Very relaxed atmosphere
Great spa and service
Number of reviews per page
20
40
Ready to make up your mind?
Book Your Stay Now
Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
Haven’t found what you’re looking for?
See Other Accommodations in Balearic Islands
About Traveloka
Facebook
Instagram
TikTok
Youtube
Copyright © 2025 Traveloka. All rights reserved