Kumara Serenoa by Lopesan Hotels

Hotels
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9.0
/10
Exceptional
331 reviews

What Guests Say About Their Stay

Peter

10.0
/ 10
Room kept spotless staff excellent breakfast very good lots of choice parking was not really adequate not enough spaces

georges

10.0
/ 10
Excellent experience and mostly because the staff were so attentive and pleasant

Jane

10.0
/ 10
The room was lovely, the staff were very helpful, the food was good quality however I wish there was more vegetarian or pescatarian options as it was very meat heavy
In the Area
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Touroperador fritidsresor 4, San Bartolomé de Tirajana, Las Palmas, Canary Islands, Spain, 35100

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Kumara Serenoa by Lopesan Hotels is a hotel is located at San Bartolomé de Tirajana. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Kumara Serenoa by Lopesan Hotels

Touroperador fritidsresor 4, San Bartolomé de Tirajana, Las Palmas, Canary Islands, Spain, 35100
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Lobby Kumara Serenoa by Lopesan Hotels
Lobby 2 Kumara Serenoa by Lopesan Hotels

Discover More About Kumara Serenoa by Lopesan Hotels

General
Near Maspalomas Dunes

Location
With a stay at Kumara Serenoa by Lopesan Hotels in San Bartolomé de Tirajana (Maspalomas), you'll be within a 5-minute drive of Maspalomas Dunes and Yumbo Shopping Center. This hotel is 16.3 mi (26.2 km) from Mogan Port and 3.2 mi (5.2 km) from Maspalomas Lighthouse.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Maspalomas Botanical Garden - 1.1 km / 0.7 mi
Maspalomas Golf Course - 1.3 km / 0.8 mi
Holiday World Maspalomas - 1.6 km / 1 mi
Yumbo Shopping Center - 2.2 km / 1.3 mi
La Charca Lagoon - 2.8 km / 1.8 mi
Centro Cultural San Fernando de Maspalomas - 2.9 km / 1.8 mi
Kasbah Shopping Center - 3 km / 1.8 mi
CITA Shopping Center - 3 km / 1.8 mi
Paseo Costa Canaria - 3.1 km / 2 mi
El Salvador Ecumenical Temple - 3.2 km / 2 mi
Maspalomas Lighthouse - 3.3 km / 2.1 mi
Maspalomas Dunes - 3.3 km / 2.1 mi
English Beach - 3.6 km / 2.2 mi
Playa de Cochino - 4 km / 2.5 mi
Playa de las mujeres - 4 km / 2.5 mi

The nearest major airport is Gran Canaria Airport (LPA) - 32.7 km / 20.3 mi

Facilities
Dip into one of the 3 outdoor pools or enjoy other recreational amenities, which include a fitness center. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and lifeguards on site.

Business Facilities
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free self parking is available onsite.

Dining
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Palmera Buffet, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 8:00 AM to 10:30 AM.

Rooms
Make yourself at home in one of the 144 guestrooms featuring minibars and espresso makers. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.

All facilities in Kumara Serenoa by Lopesan Hotels

Bar, Cafe and Lounge Kumara Serenoa by Lopesan Hotels
Bar, Cafe and Lounge
Swimming Pool Kumara Serenoa by Lopesan Hotels
Swimming Pool
Fitness Center Kumara Serenoa by Lopesan Hotels
Fitness Center
Common Space Kumara Serenoa by Lopesan Hotels
Common Space
Lobby Kumara Serenoa by Lopesan Hotels
Lobby

Food and Drinks

  • Poolside bar
  • Buffet breakfast
  • Breakfast
  • Snack bar

Things to Do

  • Outdoor pool
  • Garden
  • Pool sun loungers

Public Facilities

  • Parking
  • Smoke-free area
  • Safety deposit box

General

  • Parking
  • Terrace

Hotel Services

  • Luggage storage
  • 24-hour Receptionist

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Kumara Serenoa by Lopesan Hotels

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Kumara Serenoa by Lopesan Hotels
144
Number of floors in Kumara Serenoa by Lopesan Hotels
1
Another facilities in Kumara Serenoa by Lopesan Hotels
Poolside bar, Buffet breakfast, Breakfast, Snack bar, Outdoor pool

Frequently asked question in Kumara Serenoa by Lopesan Hotels

What are available facilities at Kumara Serenoa by Lopesan Hotels?
There are top facilites at Kumara Serenoa by Lopesan Hotels such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Kumara Serenoa by Lopesan Hotels?
The standard check-in time at Kumara Serenoa by Lopesan Hotels is starting from 14:00 - 00:00 while the latest check-out time is at Before 12:00
Does Kumara Serenoa by Lopesan Hotels provide breakfast?
Yes, Kumara Serenoa by Lopesan Hotels provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Kumara Serenoa by Lopesan Hotels?
Kumara Serenoa by Lopesan Hotels is a 4.0-star hotel.
How many floors does Kumara Serenoa by Lopesan Hotels have?
Kumara Serenoa by Lopesan Hotels has 1 floors.
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More Reviews from Other Guests in Kumara Serenoa by Lopesan Hotels

9.0
Exceptional
From 331 reviews
Cleanliness

9.2

Room Comfort

9.0

Service and Facilites

9.2

Sort by
Most Relevant
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Traveler Reviews Kumara Serenoa by Lopesan Hotels

Number of reviews per page
20
40
Top reviews
Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room kept spotless staff excellent breakfast very good lots of choice parking was not really adequate not enough spaces
georges
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Excellent experience and mostly because the staff were so attentive and pleasant
Noemie
icon-with Partner
with Partner
6.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

It was a nice place, breakfast was good as well however parking was limited and we had to park outside the property several times. In addition what was disappointing is that the adults only pool can only be accessed if you have an adults only room rather than being for adults only. This means that the majority of people gather around one pool rather than being able to access both. The two pools was one of the selling points for us and we did not realise you needed to book specific room types, so be aware when you book your room.
Read More
Darrell
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Really great hotel
Gustavo
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

My agency tried to get in touch with them for an urgent cancellation due to hospitalisation ignoring them by phone and email. Shameless and greedy!
Denisa
icon-with Children
with Children
2.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

I was very disappointed with this property. It does not feel like a hotel at all, and unfortunately I cannot recommend it. The main issue is the staff. In particular, the evening service staff were quite unpleasant. There was one lady, with dark red hair and glasses, who was especially rude and unprofessional. Overall, I did not find the staff friendly or welcoming, which really affected our experience. The only positive mention goes to Alexandra at reception, who was absolutely lovely and very helpful — I truly recommend her. However, apart from that, the rest of the staff left a lot to be desired. For this reason, I do not recommend this place at all.
Read More
Jane
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

The room was lovely, the staff were very helpful, the food was good quality however I wish there was more vegetarian or pescatarian options as it was very meat heavy
floyd
icon-with Partner
with Partner
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Low-rise, relaxed, uncrowded, clean, nice breakfast buffet
Andrew
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Lovely hotel and staff. Plenty of staff to ensure all remained clean and spotless and they do work tirelessly to this end too. Reception staff always nice, pleasant and helpful too. Food and drink fairly priced and of good quality too, so no complaints. Pool area very clean and plenty of beds available for all. I liked that there is no smoking pool side. A smoking area is provided not too far away.
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Ewa
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

The hotel was really good from the start to finish!
Venujah
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

We really enjoyed our stay at Kumara. It was a great place for family; it has a shallow pool for small children as well as a small play area. The layout allowed us to stay outside our room whilst being able to watch our little one in these areas. The hotel was extremely clean. Only negative we have is food could be better for small picky eaters, by no means healthy but suggestions would include eg pizza, chicken nuggets; (there was more variety for adults).
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Rubishaa
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

Very secluded and all nice staff, always accommodating and letting us know all the information required for our stay.
Kristie
icon-
10.0
/10
Reviewed 78 week(s) ago

Hotels.com verified review

I enjoyed my stay here, even though it was very short. Just to sleep before an early morning flight. I really appreciated how they assisted me in arranging a taxi to the airport the night before my flight. And, since I’d be missing the included breakfast, they packed me a bagged breakfast/lunch of donuts, a sandwich, an apple, and a bottle of water. Very kind of them and exceptional customer service. The room was also clean and comfortable. I’d stay there again and I definitely recommend it to other travelers. Thank you!
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Mark
icon-
10.0
/10
Reviewed 84 week(s) ago

Hotels.com verified review

Lovely and peaceful. Nice rooms around a large pool which was heated in the winter. Beds are comfortable and bathrooms are lovely. Breakfast was ok, plenty of choice but can be busy. All staff were friendly and the entertainment (activities during the day and poolside and evening entertainers) were great. The only downside is the location, it’s a long walk to anywhere else or a taxi and the footpaths locally are terrible.
Read More
Sandra
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Perfect stay
Adrianna
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

Overall the hotel was lovely, breakfast was very good, staff was very friendly and kind. The lady from entertainment team was great with pilates and stretching classes. However, there were a lot of 'hidden' fees which I didn't like. You want to play ball pool - pay; want to use safety box in your room? pay. You need to iron your clothes? you need to pay for laundry service per each item you need to iron. Also, if you opt in for all inclusive a lot of drinks are not included in it. It didn't matter much for me as i'm not a drinker. Location wise - if we didn't have a car it would be tricky as the hotel is bit far from main centre.
Read More
Michael
icon-
10.0
/10
Reviewed 99 week(s) ago

Hotels.com verified review

This property delivered on all the images they offer in their profile. Contemporary, clean, great staff, and great experience. The 1 thing is that is somewhat remote from the dunes or town. If you prefer all inclusive - a great option. Otherwise reception will call you a taxi within minutes.
JAY
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 112 week(s) ago

Hotels.com verified review

The hotel has a nice entrance and lobby area where you can sit and enjoy views of the rest of hotel. I got my room just after 2pm (check in time). There are lower rooms down at pool area level and upper rooms which surround the pool one level up. There is an optional secluded adults area which have same rooms and a small pool which you pay extra for if you want to be away from busy family area main pool. Junior suites were decent. Nice bedroom, small lounge with TV, and a nice spacious modern bathroom with shower. They forgot to put a coffee machine in my room. You only get water bottle on first day, rest of time you need water you've to purchase. I found the AC in room a bit weak, you don't feel it much coming out of vents. You have to put it on for sometime for the room to get to required temperature. Restaurant area has a bar near pool where you can have drinks and snacks. Service is ok... But some of the staff can't speak /understand English well enough in my view. You have to repeat yourself. Main restaurant area seating is ok, slightly small and congested compared to other hotels I have been. So you keep having to dodge people if the place is busy. Food is average in my view. Fish was terrible. Other dishes such as beef and chicken were good. Not a huge selection of deserts like other hotels. Service was friendly enough and efficient. Parking is available outside.
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ian
8.0
/10
Reviewed 124 week(s) ago

Hotels.com verified review

Nice hotel , location away from resort centres so need car or taxi , no amenities close by
Claire
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 129 week(s) ago

Expedia Group verified review

Very quite resort we was 20 girls on a hen do! We wasn’t being loud but two people asked us to keep noise down we was only talking around the pool in the middle of the day! Great for family’s and older people. They should provide free water in the rooms. And coffe in room is only one per person per day.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Kumara Serenoa by Lopesan Hotels

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 331 reviews
Cleanliness

9.2

Room Comfort

9.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Kumara Serenoa by Lopesan Hotels

Number of reviews per page
20
40
Top reviews
Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room kept spotless staff excellent breakfast very good lots of choice parking was not really adequate not enough spaces
georges
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Excellent experience and mostly because the staff were so attentive and pleasant
Noemie
icon-with Partner
with Partner
6.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

It was a nice place, breakfast was good as well however parking was limited and we had to park outside the property several times. In addition what was disappointing is that the adults only pool can only be accessed if you have an adults only room rather than being for adults only. This means that the majority of people gather around one pool rather than being able to access both. The two pools was one of the selling points for us and we did not realise you needed to book specific room types, so be aware when you book your room.
Read More
Darrell
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Really great hotel
Gustavo
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

My agency tried to get in touch with them for an urgent cancellation due to hospitalisation ignoring them by phone and email. Shameless and greedy!
Denisa
icon-with Children
with Children
2.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

I was very disappointed with this property. It does not feel like a hotel at all, and unfortunately I cannot recommend it. The main issue is the staff. In particular, the evening service staff were quite unpleasant. There was one lady, with dark red hair and glasses, who was especially rude and unprofessional. Overall, I did not find the staff friendly or welcoming, which really affected our experience. The only positive mention goes to Alexandra at reception, who was absolutely lovely and very helpful — I truly recommend her. However, apart from that, the rest of the staff left a lot to be desired. For this reason, I do not recommend this place at all.
Read More
Jane
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

The room was lovely, the staff were very helpful, the food was good quality however I wish there was more vegetarian or pescatarian options as it was very meat heavy
floyd
icon-with Partner
with Partner
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Low-rise, relaxed, uncrowded, clean, nice breakfast buffet
Andrew
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Lovely hotel and staff. Plenty of staff to ensure all remained clean and spotless and they do work tirelessly to this end too. Reception staff always nice, pleasant and helpful too. Food and drink fairly priced and of good quality too, so no complaints. Pool area very clean and plenty of beds available for all. I liked that there is no smoking pool side. A smoking area is provided not too far away.
Read More
Ewa
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

The hotel was really good from the start to finish!
Venujah
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

We really enjoyed our stay at Kumara. It was a great place for family; it has a shallow pool for small children as well as a small play area. The layout allowed us to stay outside our room whilst being able to watch our little one in these areas. The hotel was extremely clean. Only negative we have is food could be better for small picky eaters, by no means healthy but suggestions would include eg pizza, chicken nuggets; (there was more variety for adults).
Read More
Rubishaa
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

Very secluded and all nice staff, always accommodating and letting us know all the information required for our stay.
Kristie
icon-
10.0
/10
Reviewed 78 week(s) ago

Hotels.com verified review

I enjoyed my stay here, even though it was very short. Just to sleep before an early morning flight. I really appreciated how they assisted me in arranging a taxi to the airport the night before my flight. And, since I’d be missing the included breakfast, they packed me a bagged breakfast/lunch of donuts, a sandwich, an apple, and a bottle of water. Very kind of them and exceptional customer service. The room was also clean and comfortable. I’d stay there again and I definitely recommend it to other travelers. Thank you!
Read More
Mark
icon-
10.0
/10
Reviewed 84 week(s) ago

Hotels.com verified review

Lovely and peaceful. Nice rooms around a large pool which was heated in the winter. Beds are comfortable and bathrooms are lovely. Breakfast was ok, plenty of choice but can be busy. All staff were friendly and the entertainment (activities during the day and poolside and evening entertainers) were great. The only downside is the location, it’s a long walk to anywhere else or a taxi and the footpaths locally are terrible.
Read More
Sandra
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Perfect stay
Adrianna
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

Overall the hotel was lovely, breakfast was very good, staff was very friendly and kind. The lady from entertainment team was great with pilates and stretching classes. However, there were a lot of 'hidden' fees which I didn't like. You want to play ball pool - pay; want to use safety box in your room? pay. You need to iron your clothes? you need to pay for laundry service per each item you need to iron. Also, if you opt in for all inclusive a lot of drinks are not included in it. It didn't matter much for me as i'm not a drinker. Location wise - if we didn't have a car it would be tricky as the hotel is bit far from main centre.
Read More
Michael
icon-
10.0
/10
Reviewed 99 week(s) ago

Hotels.com verified review

This property delivered on all the images they offer in their profile. Contemporary, clean, great staff, and great experience. The 1 thing is that is somewhat remote from the dunes or town. If you prefer all inclusive - a great option. Otherwise reception will call you a taxi within minutes.
JAY
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 112 week(s) ago

Hotels.com verified review

The hotel has a nice entrance and lobby area where you can sit and enjoy views of the rest of hotel. I got my room just after 2pm (check in time). There are lower rooms down at pool area level and upper rooms which surround the pool one level up. There is an optional secluded adults area which have same rooms and a small pool which you pay extra for if you want to be away from busy family area main pool. Junior suites were decent. Nice bedroom, small lounge with TV, and a nice spacious modern bathroom with shower. They forgot to put a coffee machine in my room. You only get water bottle on first day, rest of time you need water you've to purchase. I found the AC in room a bit weak, you don't feel it much coming out of vents. You have to put it on for sometime for the room to get to required temperature. Restaurant area has a bar near pool where you can have drinks and snacks. Service is ok... But some of the staff can't speak /understand English well enough in my view. You have to repeat yourself. Main restaurant area seating is ok, slightly small and congested compared to other hotels I have been. So you keep having to dodge people if the place is busy. Food is average in my view. Fish was terrible. Other dishes such as beef and chicken were good. Not a huge selection of deserts like other hotels. Service was friendly enough and efficient. Parking is available outside.
Read More
ian
8.0
/10
Reviewed 124 week(s) ago

Hotels.com verified review

Nice hotel , location away from resort centres so need car or taxi , no amenities close by
Claire
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 129 week(s) ago

Expedia Group verified review

Very quite resort we was 20 girls on a hen do! We wasn’t being loud but two people asked us to keep noise down we was only talking around the pool in the middle of the day! Great for family’s and older people. They should provide free water in the rooms. And coffe in room is only one per person per day.
Number of reviews per page
20
40