MUR Hotel Neptuno Gran Canaria - Adults Only

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8.6
/10
Very Good
559 reviews

What Guests Say About Their Stay

Andrew

10.0
/ 10
Lovely hotel, have stayed here three times and they have upgraded the public areas and given rooms a make over since my last stay. Lovely friendly staff. Fresh flowers, wine and water in the room on arrival. There is a kettle and two mugs which for a tea / coffee lover was great and the room also has a fridge and safe all complimentary. The hotel backs into the Yumbo centre main area, however the bit pool area is like an oasis and had no problem gaining a sun lounger or other seating.

Allen Hanns

10.0
/ 10
Very close to a major shopping center, easy access to taxi, great pool even though i didn't use it. Easy to move around without feeling that you are being watched. I had no problems whatsoever.

Michael

10.0
/ 10
My favourite hotel in the area. Staff are all incredibly knowledgeable and helpful. Every area of the hotel is really clean. Has an excellent pool and bar area. The location is ideal for the Yumbo centre and close enough to the beach, dunes etc.
In the Area
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Av. 8 de Marzo, 29, 35100, San Bartolomé de Tirajana, Las Palmas, Canary Islands, Spain, 35100

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at MUR Hotel Neptuno Gran Canaria - Adults Only is a good choice when you are visiting San Bartolomé de Tirajana. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around MUR Hotel Neptuno Gran Canaria - Adults Only

Av. 8 de Marzo, 29, 35100, San Bartolomé de Tirajana, Las Palmas, Canary Islands, Spain, 35100
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Lobby MUR Hotel Neptuno Gran Canaria - Adults Only
Lobby 2 MUR Hotel Neptuno Gran Canaria - Adults Only

Discover More About MUR Hotel Neptuno Gran Canaria - Adults Only

Location
Staying at MUR Hotel Neptuno Gran Canaria - Adults Only is a good choice when you are visiting San Bartolomé de Tirajana.

About MUR Hotel Neptuno Gran Canaria - Adults Only

From business event to corporate gathering, MUR Hotel Neptuno Gran Canaria - Adults Only provides complete services and facilities that you and your colleagues need.

Not only located within easy reach of various places of interests for your adventure, but staying at MUR Hotel Neptuno Gran Canaria - Adults Only will also give you a pleasant stay.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

MUR Hotel Neptuno Gran Canaria - Adults Only is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at MUR Hotel Neptuno Gran Canaria - Adults Only.

All facilities in MUR Hotel Neptuno Gran Canaria - Adults Only

Bar, Cafe and Lounge MUR Hotel Neptuno Gran Canaria - Adults Only
Bar, Cafe and Lounge
Swimming Pool MUR Hotel Neptuno Gran Canaria - Adults Only
Swimming Pool
Entertainment Facility MUR Hotel Neptuno Gran Canaria - Adults Only
Entertainment Facility
Fitness Center MUR Hotel Neptuno Gran Canaria - Adults Only
Fitness Center
Functional Hall MUR Hotel Neptuno Gran Canaria - Adults Only
Functional Hall

Things to Do

  • Outdoor pool
  • Spa
  • Garden
  • Fitness center
  • Library
  • Sauna
  • Steam room

General

  • Smoking area
  • Banquet
  • Parking
  • Terrace

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Luggage storage
  • 24-hour Receptionist

Food and Drinks

  • Vegetarian meal
  • Poolside bar
  • Snack bar

Public Facilities

  • Elevator
  • Safety deposit box

Nearby Facilities

  • Gift shop
  • Shops

Sports and Recreations

  • Fitness center
  • Game room

Transportation

  • Limited parking

Connectivity

  • Free WiFi

Accommodation Policy & General Information in MUR Hotel Neptuno Gran Canaria - Adults Only

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 23:30
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • This property uses some solar energy; some water is reused through a grey water recycling system
  • Safety features at this property include a fire extinguisher and a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 23:30 - to 12:00
Available rooms at MUR Hotel Neptuno Gran Canaria - Adults Only
166
Number of floors in MUR Hotel Neptuno Gran Canaria - Adults Only
5
Another facilities in MUR Hotel Neptuno Gran Canaria - Adults Only
Outdoor pool, Spa, Garden, Fitness center, Library

Frequently asked question in MUR Hotel Neptuno Gran Canaria - Adults Only

What are available facilities at MUR Hotel Neptuno Gran Canaria - Adults Only?
There are top facilites at MUR Hotel Neptuno Gran Canaria - Adults Only such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at MUR Hotel Neptuno Gran Canaria - Adults Only?
The standard check-in time at MUR Hotel Neptuno Gran Canaria - Adults Only is starting from 15:00 - 23:30 while the latest check-out time is at Before 12:00
What is the star rating of MUR Hotel Neptuno Gran Canaria - Adults Only?
MUR Hotel Neptuno Gran Canaria - Adults Only is a 4.0-star hotel.
How many floors does MUR Hotel Neptuno Gran Canaria - Adults Only have?
MUR Hotel Neptuno Gran Canaria - Adults Only has 5 floors.
How many rooms are available at MUR Hotel Neptuno Gran Canaria - Adults Only?
MUR Hotel Neptuno Gran Canaria - Adults Only has 166 rooms in total.
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More Reviews from Other Guests in MUR Hotel Neptuno Gran Canaria - Adults Only

8.6
Very Good
From 559 reviews
Cleanliness

8.8

Room Comfort

8.2

Location

8.6

Service and Facilites

9.0

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Traveler Reviews MUR Hotel Neptuno Gran Canaria - Adults Only

Number of reviews per page
20
40
Top reviews
Wayne
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean , good food, close to lots of amenities. Comfortable beds and nice room
Andrew
icon-
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Lovely hotel, have stayed here three times and they have upgraded the public areas and given rooms a make over since my last stay. Lovely friendly staff. Fresh flowers, wine and water in the room on arrival. There is a kettle and two mugs which for a tea / coffee lover was great and the room also has a fridge and safe all complimentary. The hotel backs into the Yumbo centre main area, however the bit pool area is like an oasis and had no problem gaining a sun lounger or other seating.
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Alma
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Room bathrooms are in rough condition. Had to switch rooms due to cockroaches in first one
Allen Hanns
icon-
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Very close to a major shopping center, easy access to taxi, great pool even though i didn't use it. Easy to move around without feeling that you are being watched. I had no problems whatsoever.
Paulina
icon-
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The best hotel that I stayed in Gran Canaria
Michael
icon-
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

My favourite hotel in the area. Staff are all incredibly knowledgeable and helpful. Every area of the hotel is really clean. Has an excellent pool and bar area. The location is ideal for the Yumbo centre and close enough to the beach, dunes etc.
Jared
icon-
8.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

A high standard of standardness. The rooms are modest, but everything was in perfect condition. The meals range from okay to supetb, fepending on wwhat you coose. Staff are excellent.
John adamson
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Everything about the hotel was very good, with one exception. There is no ramp facilities for even the slightly disabled to get from drop off to reception. Can be difficult with large cases.
Ben
icon-with Partner
with Partner
10.0
/10
Reviewed 46 week(s) ago

Hotels.com verified review

the service from staff was amazing, the food and cocktails were fab too
David
8.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Very well looked after by all the staff, especially in room cleanliness and at reception. Food was good though over the week a little but repetitive
Verified traveler
icon-
6.0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

Lovely, friendly staff mostly, clean spaces. Note that’s it’s not actually “all inclusive” as there are certain basic drinks that they require you to pay for, eg a mojito or a red bull, which I found pretty strange. It’s actually a “mostly inclusive” but the service was good and the food was okay. Had many issues with the plug sockets in the room too, my phone wouldn’t charge besides the charger working elsewhere. Never an offer to move rooms or try to find a permanent solution so it became a bit frustrating throughout. I guess they did their best but it’s not somewhere I would stay again.
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Michael
icon-Leisure
Leisure
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Convenient to all amenities such as the Yumbo centre, the beach and the Dunes. Quiet hotel and friendly staff.
Maxime
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Very nice hotel, amazing location Breakfast very good Slight disappointment: the bathtub in the bathroom was a bit rusty and could see the work has been done to repair a hole in the bathtub but has not been done properly Mattress on the bed was over soft which can cause back pain Really appreciated the robes and sleepers in the bedroom and the big balcony
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Brian
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Literally across the street from Yumbo shopping center. Property in excellent condition. Not cheap, but in a great location and in great condition.
Daniel
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

The property was great, very clean and comfortable. Close to many outlets and easy to get a taxi from. Staff were really good. Drinks were very cheap. Really good deal for hotel.
Darren
icon-
4.0
/10
Reviewed 75 week(s) ago

Hotels.com verified review

Was in awful room but couldn't move on arrival or next day I was only offer a room swap once I had unpacked and would need to repack and wait for the room to be cleaned Rea
Richard
icon-Leisure
Leisure
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Another fantastic stay at Neptuno. It’s my hotel of choice when staying at Playa. The pool area is fantastic with a bar, sauna and steam room. The staff are friendly and will go out of their way to help you. I always was greeted with a smile, the food is delicious. I like the grill and the grill by the pool in the bar area. The room has all the facilities you will need. My only concerns were the water in the pool being murky and people dragging a chair across the floor at all times in the room above me. Other than that I had a lovely time and will be coming back. The hotel also backs onto the Yumbo.
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Richard
icon-
10.0
/10
Reviewed 77 week(s) ago

Hotels.com verified review

I am a regular visitor to Gran Canaria but this was my first stay at the Neptuno. Although I knew it had a good reputation I was a bit wary about potential noise from the neighbouring Yumbo Centre. It turned out to be a non-issue. I had a lovely stay. The room was simple but comfortable and very clean, the public areas are attractive and the facilities good, including a gym and wellness area. Staying on a half board basis I found the selection at dinner pretty good, augmented by the nightly selections fresh from the grill. The staff were utterly delightful. I will happily stay there again.
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Alan
icon-with Partner
with Partner
8.0
/10
Reviewed 78 week(s) ago

Hotels.com verified review

Wonderful staff and nice location for exploring the town.
Michael
icon-Leisure
Leisure
10.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

Friendly and helpful staff. Food was excellent. Very clean and comfortable rooms.
Number of reviews per page
20
40

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Exterior 4 MUR Hotel Neptuno Gran Canaria - Adults Only

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