Clean , good food, close to lots of amenities. Comfortable beds and nice room

Lovely hotel, have stayed here three times and they have upgraded the public areas and given rooms a make over since my last stay. Lovely friendly staff. Fresh flowers, wine and water in the room on arrival. There is a kettle and two mugs which for a tea / coffee lover was great and the room also has a fridge and safe all complimentary. The hotel backs into the Yumbo centre main area, however the bit pool area is like an oasis and had no problem gaining a sun lounger or other seating.

Room bathrooms are in rough condition. Had to switch rooms due to cockroaches in first one

Very close to a major shopping center, easy access to taxi, great pool even though i didn't use it. Easy to move around without feeling that you are being watched. I had no problems whatsoever.

The best hotel that I stayed in Gran Canaria

My favourite hotel in the area. Staff are all incredibly knowledgeable and helpful. Every area of the hotel is really clean. Has an excellent pool and bar area. The location is ideal for the Yumbo centre and close enough to the beach, dunes etc.

A high standard of standardness. The rooms are modest, but everything was in perfect condition. The meals range from okay to supetb, fepending on wwhat you coose. Staff are excellent.

Everything about the hotel was very good, with one exception. There is no ramp facilities for even the slightly disabled to get from drop off to reception. Can be difficult with large cases.

the service from staff was amazing, the food and cocktails were fab too

Very well looked after by all the staff, especially in room cleanliness and at reception. Food was good though over the week a little but repetitive

Lovely, friendly staff mostly, clean spaces. Note that’s it’s not actually “all inclusive” as there are certain basic drinks that they require you to pay for, eg a mojito or a red bull, which I found pretty strange. It’s actually a “mostly inclusive” but the service was good and the food was okay. Had many issues with the plug sockets in the room too, my phone wouldn’t charge besides the charger working elsewhere. Never an offer to move rooms or try to find a permanent solution so it became a bit frustrating throughout. I guess they did their best but it’s not somewhere I would stay again.

Convenient to all amenities such as the Yumbo centre, the beach and the Dunes. Quiet hotel and friendly staff.

Very nice hotel, amazing location Breakfast very good Slight disappointment: the bathtub in the bathroom was a bit rusty and could see the work has been done to repair a hole in the bathtub but has not been done properly Mattress on the bed was over soft which can cause back pain Really appreciated the robes and sleepers in the bedroom and the big balcony

Literally across the street from Yumbo shopping center. Property in excellent condition. Not cheap, but in a great location and in great condition.

The property was great, very clean and comfortable. Close to many outlets and easy to get a taxi from. Staff were really good. Drinks were very cheap. Really good deal for hotel.

Was in awful room but couldn't move on arrival or next day I was only offer a room swap once I had unpacked and would need to repack and wait for the room to be cleaned Rea

Another fantastic stay at Neptuno. It’s my hotel of choice when staying at Playa. The pool area is fantastic with a bar, sauna and steam room. The staff are friendly and will go out of their way to help you. I always was greeted with a smile, the food is delicious. I like the grill and the grill by the pool in the bar area. The room has all the facilities you will need. My only concerns were the water in the pool being murky and people dragging a chair across the floor at all times in the room above me. Other than that I had a lovely time and will be coming back. The hotel also backs onto the Yumbo.

I am a regular visitor to Gran Canaria but this was my first stay at the Neptuno. Although I knew it had a good reputation I was a bit wary about potential noise from the neighbouring Yumbo Centre. It turned out to be a non-issue. I had a lovely stay. The room was simple but comfortable and very clean, the public areas are attractive and the facilities good, including a gym and wellness area. Staying on a half board basis I found the selection at dinner pretty good, augmented by the nightly selections fresh from the grill. The staff were utterly delightful. I will happily stay there again.

Wonderful staff and nice location for exploring the town.

Friendly and helpful staff. Food was excellent. Very clean and comfortable rooms.