NH Collection Valencia Colón

I love the location, staff was super helpful and I love the breakfast in bed

The best thing about this hotel is the staff. They are extremely helpful and friendly and nothing is too much trouble, from booking taxis to recommending restaurants to sorting queries about the room. The breakfast buffet is very varied with plenty of choice, catering for everyone and the hot food freshly cooked to order and taste. We liked the rooftop terrace bar and again very friendly staff. Our only disappointment was the bedroom. We booked a superior room but when asked to do online check in, a twin internal room which is an access room (for the disabled) was chosen for us. It was very dark as the window overlooks a central area which does not have much light. We asked to change to a double superior but was given a tiny room on the 6th floor. There was no room for two suitcases and little room to move. I checked with reception and was told it was a superior although I would describe it as cosy or at best standard. We asked to move and the only options were the internal access rooms which are big but have the disabled equipment in the bathroom. They didn’t have any other superior room available. As a Gold Expedia member I had hoped we may be upgraded but no upgrade was available either. So we had no option but to move to the larger access room. The hotel itself is very near to the historic part of the city and very walkable to all the tourist places and restaurants. We chose this hotel for its location and it is a small intimate boutique hotel.

Great hotel in a great location. Very comfy bed and clean room. Fantastic staff, especially the rooftop barman, Javier.