Pensión MYD La Estrella

Received a different room to what i ordered. The management said it was Expedia's fault but there was nothing Expedia could do. This is a scam company who knows how to abuse the system and get away with it. AVOID AT ALL COSTS, because most likely you will not get your room and lose your money.

It took me 30 minutes to get someone to answer the door. It seems that location does not accept any tourists anymore. I had to book another hotel and lost the money I paid for that place. You should investigate that place.

In my years of traveling, I have never stayed at a place like this. Beyond bad customer service. False advertisement. Smelled of cigarette and no one to help you on the weekend. I ABSOLUTELY DO NOT RECOMMEND STAYING HERE. AVOID THIS PLACE

Good place

Service desk in another MYD location let us leave our luggage until check in. Entering the building and the room was always difficult due to door malfunction. Find out that the property has not ac was terrible. They said the building manage the temp -not true. We only had a fan to bear 94•F

Location was good. Check in instructions were very clear. Would absolutely recommend.

Online checkin was easy, but it was not obvious how to checkin without WhatsApp. The bathroom is extremely small.

By far after 15 years of travelling in Europe, this is the worst hostel we have stayed. Pros: clean & centrally located. Cons: curtains missing requested and ignored. mattress is sunking. Photos shows mini fridge and microwave but missing blame Hotels.com using outdated photos. Hotels.com says it’s not in the description. water will leak when shower. The whole floor of the apartments are cramp and cheaply made. smell of sewage occasionally I will absolutely not coming back even if the owner offer discount what a horrible experience.

La accesibilidad al lugar es malisima y el espacio muy pequeño e incomodo. Laa fotos que ponen no son para nada la realidad

I like everything

A pesar de que no había recepción, el personal fue muy atento cuando lo necesité. Si es cierto que esto debería anunciarse más claramente en la descripción, pues no todo el mundo se siente cómodo haciendo un proceso de check in online. En el baño, había algunos aspectos que mejorar: no había mampara en la ducha y había un fuerte olor a cañerías. También eché en falta unos colgadores para las toallas.

We like their location for: Convenient, cleanliness and safe because it is next to city policy station. But the room is small like a bird cage, only 1 pillow for 2 people, and warning for the first time foreigners (non-Spanish speaking) in Madrid like us: You should be prepared to deal with non-English people :(. It took us 2 hrs for looking, waiting and dealing with the building and meet the registration guy. They post a phone number on the door and ask you to do online check in but my phone could not contact them and and internet network is slow like s.ht. Do not book this property if you visit Madrid on the 1st time and have no Spanish speaking experiences.

Cozy place, excelente service!!

After reading the dismal reviews I was a little apprehensive. I can assure you that this place is a great little place to stay. Good location, quiet, refurbed, clean. Only downsides I can think of are no curtain in room so no alarm clock for me...nature's alarm clock made sure I was up and at em at 7am ☀️☀️, the shower bracket was a bit dodgy but managed to get a workable angle to get clean. The cleaner was super friendly and the check in process( although unconventional) was relatively straightforward if you follow the rules. To stay in the centre of Madrid for 30euros a night? With a private bathroom? It's a no brainer! Thanks for a great stay

Contrary to the property description on hotels.com, there was no front desk or luggage storage. There were also no towels or toiletries provided, despite me chasing for them several times. The window blind was also not fixed so I could not open the window and had no fresh air or natural light during the stay. There was a lot of noise from refuse collection on the street outside, late at night and early in the morning. There was also noise from scaffolding construction work during the day. The lock was broken when I arrived and I had to wait two hours for it to be fixed. I asked for an email to send complaints to but got no reply.

The room was small but clean and near all of the major attractions. Customer service was terrible though and no one is physically present at the hostel. I wrote them about a month prior to my trip and again the week prior with some questions and never heard back. Most of the times that you call you won't get answered and the check in process was confusing and unprofessional. It was all done over the phone and the woman I spoke to was constantly bickering with someone else and ended up yelling at me for not doing something she hadn't even told me to do. They need you to send them a picture of your passport via whatsapp, which frankly felt a bit shady. If it hadn't been for the maintenance ladies who stepped out of their way to help me, I would have never checked in. Once inside, I realized the room's lock wasn't working and I tried to call their number but of course had no response. Several other guests during my stay had similar experiences. I stayed because it was already paid for but spent my entire stay praying I didn't have to talk to them again.

Avoid this place at all costs, the only good thing about it is the location! We arrived at the hotel tired and wearisome after a 4 hour journey from Valencia and just wanted to get settled in. However, there was nobody at the property to welcome us and we had to phone the telephone number that was on the door to let the owner know we had arrived. After about 10 mins, the owner arrived with the keys and let us into our room but he spoke no english. Our first thoughts were that the room was very small for 2 people but that was just the beginning. After using the bathroom, we found that the toilet didnt flush properly and that the tv did not work and had 'no signal'. The room had a small balcony attached so we pulled up the shutter to get a better view and found that we couldnt get the shutter back down. We emailed the owner and asked if he could fix it but we got no reply after 4 days which meant we had no shutter/curtains to keep the sun from waking us up each morning. We hated being in this room so spent as much time sightseeing and being out and about as possible. The only good thing is the location - it is just a one minute walk from the gran via and callao metro station which was perfecf for us. However, next time we will definitely pay slightly extra for somewhere upmarket.

I really can not review this place low enough. Firstly, they did not speak any English, as advertised in their posting, which makes check in extremely complicated-as you have to gain access through a main door of a building, but if they never answer, you will not get access. They advertise to call during certain times, but still no answer, or you get "no English", and they hang up. The area is off the beaten track, and a little sketchy, there are too many people hanging around the entrance watching you, and if you do get access to the building, there are twice as many in the building standing around. I did not get access to the room that I paid for, due to them answering and hanging up on me. All in all, it is not a safe location, clean location, nor would I recommend this place to anyone. Please, pay a little extra and try to stay in something safer.

To begin with. My arrival at the Estrella was atrocious , NO one was waiting for me or sent me any information on how to get into the place. Then someone came in and gave me a room that looked like a closet with a broken closet where I could not accommodate my luggage. I could hear everything that happens everywhere. The share bathroom door was broken and coming apart with mold in the bottom. Next day, a guy came in and assisted me after all of my complaints and placed me in another room with the only difference that there was a sink for me to wash my hands. The only good thing about this place is the location. I have never seen a place like this in my life. I saw other people complaining about how this place is ran by individuals who have no scrupulous. I decided to report this to the dept. of health in Spain once I get situated. It is not what they show in the website.

Check in process was complicated and not clear how to do it