Petit Palace Arturo Soria

NA

muy buena la estadia

When I arrived to the room it was clean but the tv wasn't working. The cabinet door for the refrigerator was loose as it was missing a screw. They fixed quickly the tv but never the cabinet door. I also had problems when I arrived early in the morning as I thought I could sleep in the sofa for a couple of hours before checkin opened in the lobby but it was very difficult as the sofa were uncomfortable. I had previously spoken to reception the day before in the night about when I would arrive as my flight got delayed to try to see if I could have a room only to sleep for a couple of hours before check in and they gave me a price of $198 and when I checked online it was for $134. When I tried to buy the booking online I couldn't complete it as my flight took off and there was no internet. The room I found online was a family room. I explained my situation to the front desk when I arrived and they charged me 2 rooms as they said there was no family room available at extremely high price of around $244 just to sleep for a couple of hours the same day I had a booking that I would check in at 2pm as we arrived at 4am. After talking a long time with the manager he discounted around $20. I don't think it was fair that they charged so much for rooms that I only used for a couple of hours after explaining my situation and showing them the price I found online. When they gave us the room it was 2 twin beds together which was uncomfortable in the morning to sleep as they would separate.

Extremely friendly and kind welcome by Elena. Spacious rooms. Fully recommended.

Ok

Great experience, Don Chema is a wonderful host.

The staff, particularly Elena, provided exceptional service, going above and beyond to accommodate us. Elena deserves 5 stars. We will definitely stay at this hotel again; the included breakfast was plentiful and delicious.

Clean facility and friendly staff

I loved the breakfast they serve every morning. They have lots of fruits and an extensive yogurt bar. My only complaint is the bedroom size for 4 people. There is only 1 king size bed, the other bed is a pullout couch, which takes away a lot of walking space when being used.

Delicious breakfast

Bed was very comfy, with very comfy pillows. Breakfast was very good. Bathroom and the room in general was very clean. Housekeeping was good.

The hotel was OK, for one night. I have been in better hotels (more modern, cleaner, more perks) for the same price.

AC on 3rd floor room barely worked; other than that staff and hotel was very good.

Just stayed one night, but we walked to the metro station 2 minutes away and went to Plaza Mayor and Gran Via. It includes breakfast buffet.

Nice hotel with very good staff. One block from the Metro and with neighborhood shops, tavernas and restaurants nearby.

Excellent breakfast, super close to airport, easy/ free parking, great for a family.

Staff very friendly, Elena was very helpful accommodating one last minute request. The property was clean and offers free beverage all day long. I stayed in a quintuple room, it had a good size and the same applies for the bathroom. Toiletries, including toothbrush/toothpaste were available.

I had an excellent stay and experience at the Petit Palace. It's not the most accessible hotel to find when driving solo in a strange city at night. For example, it could do with more signs showing the car park entrance. But once I'd convinced myself I was in the right place, I found the staff were friendly and helpful and my check-in was quick. The room was a great size, very large bed, and everything was spotlessly clean. The towels were nice quality, and there were 2 cartons of water free in the room, with a kettle and various teas. Mini bar prices for soft drinks were reasonable. The water cartons were fully recyclable materials with plant-based bioplastics. That's a nice touch. My only 2 minor issues were;- The room temperature was too warm and changing the settings to reduce room temperature didn't seem to do anything. This is March, so this is a heating issue rather than an air conditioning/ summer temperature problem. And not having some instant coffee available in the room was disappointing in the morning. Breakfast was good, the staff helpful, and the general manager introduced himself which again is a nice personable touch. I was also able to walk a very short distance to get dinner at a local bar/restaurant. The cost of my stay was similarly priced compared to the other city hotels I considered, and given the good standard and pleasant experience, I would say it was good value. If I have to return to Madrid I would happily stay here again.

Breakfast buffet was excellent. Location not so bad.

Great place, super comfy beds, great room with a nice big washroom and shower which is sometimes hard to find in Europe. Location was easy to find and the staff was friendly and super helpful with helping use using the metro and get around the city. Would definitively stay again