Petit Palace Arturo Soria

Todo muy bien, el personal muy amable, y buenas las instalaciones

NA

muy buena la estadia

When I arrived to the room it was clean but the tv wasn't working. The cabinet door for the refrigerator was loose as it was missing a screw. They fixed quickly the tv but never the cabinet door. I also had problems when I arrived early in the morning as I thought I could sleep in the sofa for a couple of hours before checkin opened in the lobby but it was very difficult as the sofa were uncomfortable. I had previously spoken to reception the day before in the night about when I would arrive as my flight got delayed to try to see if I could have a room only to sleep for a couple of hours before check in and they gave me a price of $198 and when I checked online it was for $134. When I tried to buy the booking online I couldn't complete it as my flight took off and there was no internet. The room I found online was a family room. I explained my situation to the front desk when I arrived and they charged me 2 rooms as they said there was no family room available at extremely high price of around $244 just to sleep for a couple of hours the same day I had a booking that I would check in at 2pm as we arrived at 4am. After talking a long time with the manager he discounted around $20. I don't think it was fair that they charged so much for rooms that I only used for a couple of hours after explaining my situation and showing them the price I found online. When they gave us the room it was 2 twin beds together which was uncomfortable in the morning to sleep as they would separate.

Excelente hotel, la. Habitación bastante amplia y silenciosa, a unos cuantos pasos del metro, llegas en un momento al centro, excelente ubicación si vas a las ventas

Todo súper bien, muy seguro, muy amables. El desayuno muy rico y variable.

Al hotel le sobran dos horas estrellas

Extremely friendly and kind welcome by Elena. Spacious rooms. Fully recommended.

El hotel es bonito, la habitación muy cómoda, sitio muy tranquilo, buen desayuno

Ok

La estadía ha sido muy satisfactoria,la atención de todo el personal han sido muy gentiles, el desayuno muy variado y la habitación muy cómoda.

Great experience, Don Chema is a wonderful host.

The staff, particularly Elena, provided exceptional service, going above and beyond to accommodate us. Elena deserves 5 stars. We will definitely stay at this hotel again; the included breakfast was plentiful and delicious.

Clean facility and friendly staff

I loved the breakfast they serve every morning. They have lots of fruits and an extensive yogurt bar. My only complaint is the bedroom size for 4 people. There is only 1 king size bed, the other bed is a pullout couch, which takes away a lot of walking space when being used.

Delicious breakfast

El hotel está que de cae. El papel pintado de la habitación está despegado. Un halógeno colgando. No siento que esté en un hotel de la cadena PP en ningún sitio.

El hotel bien, pero los colchones son antiguos y las almohadas incomodas.

Excellent friendly service. The staff were all extremely helpful and friendly. The hotel is clean and the rooms were kept tidy. Breakfast was generous. The hotel is a bit far away from the city center, but easily reachable with metro from the hotel. Several restaurants, bars and shopping options in the area.

Bed was very comfy, with very comfy pillows. Breakfast was very good. Bathroom and the room in general was very clean. Housekeeping was good.