Sunprime Pollensa Bay

A spotlessly clean hotel. Lovely sea view and good swimming pool. Helpful and friendly staff.

An okay hotel. The guests there seems rude and unfriendly, some of the staff weren’t friendly either. Had ants in the room which the hotels solution was to spray the room with poison and leave it like that, no room change. Overal very average.

Great spacious room with sea view and direct access to the beach. The hotel is nice although a bit far from the center.

As much as the property is in a beautiful location, tastefully designed and staffed with wonderful personnel we struggled to relax during our extended stay here. The view from the hotel as well as the location is stunning. Furthermore you can walk up to the historical town of Alcudia within 20 minutes. You will also be spoilt for beautiful beaches in the vicinity and the food on offer at the hotel is very good. Albeit there are no dining options nearby. However, the hotel is locked into a contract with a charter entertainment company which is loud, dominating and boisterous which makes noise until the late hours with no regard to the private guests of the hotel. High pitched screaming, loud music and strobe lights marred our stay as the stage is set in front of the rooms with a sea view. So it stands as an eye sore in a beautiful view and leaves guests staying with sea view rooms no chance to enjoy the balcony or have a good nights sleep. The noise goes into the late hours regardless. The cleaning service was also very inconsistent. I had booked several rooms during our stay - some rooms were cleaned and kitted very well whilst others were very neglected. At one point we returned to find that the cleaner had left our room door open for hours by mistake after cleaning. We genuinely hope the hotel remedies the shortcomings It is in such a beautiful place with wonderful staff and has endless potential. We would love to return one day when these problems are resolved.

Overall a nice hotel with good sea views. The parking is very limited and is on a first come first served basis

Estancia muy buena. El alojamiento consta de todo lo necesario para pasar unos días en la isla. Además, tanto el personal como la comida son muy buenos.

Setting is in a nice location. The main beach has too many weeds. It’s quiet and on a walking distance to Alcudia Old Town. Staff were friendly and efficient.

I stayed with my 11 yo daughter and had a pleasant trip. Attaching pic with the view from our balcony. To make it even better I’d suggest to create a space for smokers rather allowing to smoke anywhere near pool or sun beds or bar. Also offer a choose of pillows

Friendly professional staff. Parking in front or side lot. Easy access to the beach. There is an excellent restaurant within walking distance called Red Rum. British pub with excellent food. The hotel rooms were clean and simple just like most in this price range. I would stay again.

Stayed here 3 nights during a nasty bout of rainy weather. Spent a lot of time in the bar clamoring for one of the few decks of cards/board games to keep ourselves entertained. There was a stage that was always lit up, but no entertainment. Nice variety of drinks, bartenders ok. The included meals were wonderful; had a nice variety at each mealtime each day. We typically had 2 meals/day here depending on our other plans, but the food was quite tasty and the dining attendants were super friendly! Our room had a nice view of the bay. Hotel is a little on the older side but has been spruced up nicely. Best part is we were the only Americans here! :) A little secluded from any restaurants, but a quick 10 minute walk to old Alcudia wasn't too bad. Would stay again!

The hotel is very nice good location, exellent food the all inclusive stay was wonderful. I didnt like that all the animation programs for kids and adults were in French.Most of the workers only spoke French. I do not recomend this hotel to anyone who is not from France or doesnt speak French. My daughter fellt very sad and i was very disapointed that she could not participate in any kids play or shows.

It is a very relaxing place, especially good if you know French, because all the entertainment in the evening is in French. It a great with children, they have children activities there, also in French, but kids learn it fast. The only thing is that if you rent a car, you should print a map off the web before going there, it's not on the local maps and GPS does not recognize it. If you like boardwalks and lots of cafes, it's not for you.

Et fint hotell liggende rett ved en liten sandstrand, som på tidspunktet for min reise ikke var klargjort etter vinteren. Var også veldig uheldig med været, som nok satt en liten stopper på oppholdet, men hotellet leverte på de fleste punkter. Noe dårlig utvalg på mat (buffe) og lukt av maling på et trangt rom. Renholdspersonalet startet også veldig tidlig, og det hørtes godt inn på rommet. Men totalen er at jeg er fornøyd etter oppholdet.

Great location if you want to explore the north of Mallorca, the food selection in the hotel was amazing

Un peu à l'écart de la ville, il faut un véhicule, mais l'hôtel est très bien.

Excellent rapport qualité prix

Très bel hôtel, remarquablement situé au fond d'une crique adorable. Très calme. Accueil et personnel très amical et souriant. Repas de très bonne qualité.

Très bien

Hôtel très confortable et agréable. Belle piscine avec une superbe vue sur la plage située à seulement quelques mètres ! Personnel extrêmement sympathique et bienveillant, la plupart d’entre eux parlent même français. Et enfin, excellent petit-déjeuner pour bien commencer les journées ! Je recommande largement.

La ubicación es estupenda, la comida de muy buena calidad, las instalaciones muy limpias y cuidadas y la playa muy bonita.