Universal Hotel Neptuno - Adults Only

Hotels
8.6
/10
Very Good
384 reviews

What Guests Say About Their Stay

Ronica
10.0
/ 10
The property and the staff was amazing! Even the area it is just across the street from the beach. The beach was stunning! Only thing is your in party central. If you wanted more relaxing wouldn’t be the best hotel for you. But still quite enough for sleep. We had an amazing time.
mike
10.0
/ 10
I was worried this might be full of stag dos but it wasn’t. It was mainly couples. Hotel is fantastic and very chilled. The only downside was the beds. Two singles pushed together but move really easily so woke up in a different part of the room lol.
Rita
10.0
/ 10
Der Service, Reception wirklich top! Essen fand ich super! Alle sehr hilfsbereit und sehr zuvorkommend und freundlich! Ich reise viel aber das habe ich selten erlebt! Danke!
See translation
In the Area
See Map
Calle Llaut 34, Palma de Mallorca, Palma de Mallorca, Mallorca, Balearic Islands, Spain, 7600

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Universal Hotel Neptuno - Adults Only is a hotel is located at Palma de Mallorca. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Universal Hotel Neptuno - Adults Only

Calle Llaut 34, Palma de Mallorca, Palma de Mallorca, Mallorca, Balearic Islands, Spain, 7600
Discover More Places
Others Universal Hotel Neptuno - Adults Only
Others 2 Universal Hotel Neptuno - Adults Only

Discover More About Universal Hotel Neptuno - Adults Only

Location


Universal Hotel Neptuno - Adults Only is a hotel is located at Palma de Mallorca.

About Universal Hotel Neptuno - Adults Only

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Universal Hotel Neptuno - Adults Only exclusively for you.

Universal Hotel Neptuno - Adults Only is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Universal Hotel Neptuno - Adults Only.

All facilities in Universal Hotel Neptuno - Adults Only

Others Universal Hotel Neptuno - Adults Only
Others

Things to Do

  • Beach umbrella
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Beach cabanas
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Tours
  • Multilingual staff
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Coffee shop
  • Elevator
  • Restaurant
  • Smoke-free area

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast
  • Snack bar

Transportation

  • Area shuttle with surcharge
  • Access to bus station (surcharge)

General

  • Banquet
  • Terrace

Business Facilities

  • Meeting facilities
  • Business center

Connectivity

  • Free WiFi

Accessibilty

  • Accessible parking

Shuttle Service

  • Airport transfer (surcharge)

In-room Facilities

  • TV

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Universal Hotel Neptuno - Adults Only

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately EUR 15 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property.

This property is closed from November 17 2025 to February 27 2026 (dates subject to change).

Check-in/Check-out Time

Check-in:
15:00 - 02:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 02:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Universal Hotel Neptuno - Adults Only
100
Number of floors in Universal Hotel Neptuno - Adults Only
3
Another facilities in Universal Hotel Neptuno - Adults Only
Beach umbrella, Indoor pool, Outdoor pool, Sauna, Beach cabanas

Frequently asked question in Universal Hotel Neptuno - Adults Only

What are available facilities at Universal Hotel Neptuno - Adults Only?
There are top facilites at Universal Hotel Neptuno - Adults Only such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Universal Hotel Neptuno - Adults Only?
The standard check-in time at Universal Hotel Neptuno - Adults Only is starting from 15:00 - 02:00 while the latest check-out time is at Before 11:00
Does Universal Hotel Neptuno - Adults Only provide breakfast?
Yes, Universal Hotel Neptuno - Adults Only provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Universal Hotel Neptuno - Adults Only?
Universal Hotel Neptuno - Adults Only is a 4.0-star hotel.
How many floors does Universal Hotel Neptuno - Adults Only have?
Universal Hotel Neptuno - Adults Only has 3 floors.
See All

More Reviews from Other Guests in Universal Hotel Neptuno - Adults Only

8.6
Very Good
From 384 reviews
Cleanliness

8.8

Room Comfort

8.0

Location

8.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Universal Hotel Neptuno - Adults Only

Number of reviews per page
20
40
Top reviews
Ursula
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Die Juniorsuite mit frontaler Meersicht ist sehr geräumig. Wenn die Balkontüren geschlossen sind, hört man praktisch nicht mehr von der Promenade her. Die Mitarbeiter waren alle freundlich und zuvorkommend. Das Frühstücksbüffet bot eine grosse Auswahl. Das einzige, was uns störte, war, dass die Dusche offen ins Zimmer war. Wenn man mit der Schwester oder Kollegin reist, ist dies nicht so angenehm.
Read More
steve
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Very nice hotel. Right across the street from the beach and in a great location along the beach broadwalk. Plenty to do around the hotel. Lots of nightlife within walking distance. Very nice pool area with a small bar and food available. Bar prices were very reasonable. My biggest problem with the hotel is the air conditioning. The temperature outside was only 27C-29C while we were there, however the room temperature we could only lower to approximately 21C-22C with the air conditioning on high continuously. We asked the hotel about this and they said that is the way all the rooms are.
Read More
leanne
8.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Great Stay, lovely sized room, The hallway water dispenser was a good idea. Nice pool area and lovely beach views, We didn’t eat here so cannot comment on that, But we had a lovely spacious suite at the end of the hotel so had clear views of the beach.. mega park was next door, but with the balcony doors shut you couldn’t hear any noise.
Read More
Ronica
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The property and the staff was amazing! Even the area it is just across the street from the beach. The beach was stunning! Only thing is your in party central. If you wanted more relaxing wouldn’t be the best hotel for you. But still quite enough for sleep. We had an amazing time.
mike
10.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

I was worried this might be full of stag dos but it wasn’t. It was mainly couples. Hotel is fantastic and very chilled. The only downside was the beds. Two singles pushed together but move really easily so woke up in a different part of the room lol.
Rita
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 69 week(s) ago

Hotels.com verified review

Der Service, Reception wirklich top! Essen fand ich super! Alle sehr hilfsbereit und sehr zuvorkommend und freundlich! Ich reise viel aber das habe ich selten erlebt! Danke!
Richard
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 128 week(s) ago

Expedia Group verified review

I absolutely cannot fault my mini break spent at the Universal Hotel Neptuno. All front desk staff, in particular, German and Daniel, were extremely helpful, patient, bilingual and approachable. The ideal that you want and expect from any hotel front desk abroad but rarely receive in reality. However this was the case for me, so checking in, booking excursions, recommendations for places to eat out, directions, booking taxis, holding my luggage after check out, any additional requests etc etc were all made easier by having such a client focused dedicated front desk. Thank you again to German and Daniel. Also huge credit to the cleaning staff who made my room so presentable and such a huge pleasure to return to each day. Other services such as pool, restaurant, sauna, gym, having a beach front view were such a delight to enjoy too. I would certainly recommend this hotel to any one visiting Palma De Mallorca. Richard
Read More
Mariel
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 137 week(s) ago

Expedia Group verified review

The staff were absolutely amazing, especially Mariano from the front desk who solved every little thing we requested with a smile and fast. I would absolutely recommend this hotel especially if you like the party scene that Mega Park provides.
Pilar Cazorla
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 179 week(s) ago

Expedia Group verified review

Clean
Kathleen
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 184 week(s) ago

Expedia Group verified review

The property was totally fine but the outside beach was very dirty and not well kept.
Vildana
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 188 week(s) ago

Expedia Group verified review

Great staff - the housekeeper was stellar. The servers were kind and attentive. Pilar was kind and did an excellent job in surprising my husband for his birthday. The cake was fabulous and the prosecco was nice too. Honestly, the only down was the kids partying all night around the hotel, but this is not in the hotel's control. Would recommend the hotel for sure!
Read More
Alison
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 192 week(s) ago

Expedia Group verified review

The staff are exceptionally good, they are so helpful and friendly and it's totally chilled within the hotel and pool area. However, the general area outside is a party area, with many many groups of young people who tend to be very noisy, although no trouble. The rooms are well designed that they are totally noise-proof and therefore quiet for sleeping.
Read More
ariane
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 194 week(s) ago

Expedia Group verified review

.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 328 week(s) ago

Expedia Group verified review

All round good hotel, staff all friendly, good food, room with a sea view, bus stop to Palma just outside.
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 343 week(s) ago

Expedia Group verified review

Loved being right in the heart of the activities and on the beach. Wish the pool hours were longer
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 344 week(s) ago

Expedia Group verified review

It was right on the beach, very clean and modern. I wish the pool hours were longer and didn’t close at 7pm
Linda
icon-Leisure
Leisure
10.0
/10
Reviewed 348 week(s) ago

Expedia Group verified review

Love the hotel peaceful atmosphere. All the staff were so helpful and kind. Even though a large nightclub was close by this wasn’t allowed to be a problem to the guests all issues had been covered to ensure we were not disturbed. All in all a very pleasant stay with good food ; friendly staff and a jacuzzi bath !!!😊😊
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 363 week(s) ago

Expedia Group verified review

The indoor pool and the sauna are great if you travel in March. We loved the buffet breakfast and dinner - very friendly waiters and excellent value for money. The lobbies and the common areas are very moderns and tastefully decorated. The bathrooms are however bit outdated, but clean. There is no entertainment in English in the room - the TV channels are mostly in German or French, no English or Spanish newspapers either, only German. There are a lot of additional extras, like pool towels, or bathrobes, but the leaflet given to the guests does not give the price, so you have to ask the front desk for the price if you want to use them. The person who checked us in was not very informative, no wifi password was given, no info about buses, bikes, local map, or things to see and do. The front desk is definitely the weakest point of this hotel, but overall a beautiful hotel in a lovely spot. The room was very quiet at night which was appreciated!
Read More
Verified traveler
10.0
/10
Reviewed 393 week(s) ago

Expedia Group verified review

Our 3rd time staying here and as usual we felt like royalty The manager went above and beyond to make us feel at home and very welcome. The hotel is amazing and feels more like a villa , the decor is beautiful and the rooms are Super comfortable triple glazed and very peaceful. Right from the start of our stay each member of staff always treated us with respect and a happy cheery manner , nothing was too much trouble. The food is stunning and mixes local cuisine with the tastes of the current residents we never went hungry! We will be going back a 4th time nrxt year
Read More
Than
10.0
/10
Reviewed 411 week(s) ago

Expedia Group verified review

We love everything about it. Room service is excellent. Foods are great too.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Universal Hotel Neptuno - Adults Only

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 384 reviews
Cleanliness

8.8

Room Comfort

8.0

Location

8.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Universal Hotel Neptuno - Adults Only

Number of reviews per page
20
40
Top reviews
Ursula
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Die Juniorsuite mit frontaler Meersicht ist sehr geräumig. Wenn die Balkontüren geschlossen sind, hört man praktisch nicht mehr von der Promenade her. Die Mitarbeiter waren alle freundlich und zuvorkommend. Das Frühstücksbüffet bot eine grosse Auswahl. Das einzige, was uns störte, war, dass die Dusche offen ins Zimmer war. Wenn man mit der Schwester oder Kollegin reist, ist dies nicht so angenehm.
Read More
steve
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Very nice hotel. Right across the street from the beach and in a great location along the beach broadwalk. Plenty to do around the hotel. Lots of nightlife within walking distance. Very nice pool area with a small bar and food available. Bar prices were very reasonable. My biggest problem with the hotel is the air conditioning. The temperature outside was only 27C-29C while we were there, however the room temperature we could only lower to approximately 21C-22C with the air conditioning on high continuously. We asked the hotel about this and they said that is the way all the rooms are.
Read More
leanne
8.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Great Stay, lovely sized room, The hallway water dispenser was a good idea. Nice pool area and lovely beach views, We didn’t eat here so cannot comment on that, But we had a lovely spacious suite at the end of the hotel so had clear views of the beach.. mega park was next door, but with the balcony doors shut you couldn’t hear any noise.
Read More
Ronica
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The property and the staff was amazing! Even the area it is just across the street from the beach. The beach was stunning! Only thing is your in party central. If you wanted more relaxing wouldn’t be the best hotel for you. But still quite enough for sleep. We had an amazing time.
mike
10.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

I was worried this might be full of stag dos but it wasn’t. It was mainly couples. Hotel is fantastic and very chilled. The only downside was the beds. Two singles pushed together but move really easily so woke up in a different part of the room lol.
Rita
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 69 week(s) ago

Hotels.com verified review

Der Service, Reception wirklich top! Essen fand ich super! Alle sehr hilfsbereit und sehr zuvorkommend und freundlich! Ich reise viel aber das habe ich selten erlebt! Danke!
Richard
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 128 week(s) ago

Expedia Group verified review

I absolutely cannot fault my mini break spent at the Universal Hotel Neptuno. All front desk staff, in particular, German and Daniel, were extremely helpful, patient, bilingual and approachable. The ideal that you want and expect from any hotel front desk abroad but rarely receive in reality. However this was the case for me, so checking in, booking excursions, recommendations for places to eat out, directions, booking taxis, holding my luggage after check out, any additional requests etc etc were all made easier by having such a client focused dedicated front desk. Thank you again to German and Daniel. Also huge credit to the cleaning staff who made my room so presentable and such a huge pleasure to return to each day. Other services such as pool, restaurant, sauna, gym, having a beach front view were such a delight to enjoy too. I would certainly recommend this hotel to any one visiting Palma De Mallorca. Richard
Read More
Mariel
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 137 week(s) ago

Expedia Group verified review

The staff were absolutely amazing, especially Mariano from the front desk who solved every little thing we requested with a smile and fast. I would absolutely recommend this hotel especially if you like the party scene that Mega Park provides.
Pilar Cazorla
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 179 week(s) ago

Expedia Group verified review

Clean
Kathleen
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 184 week(s) ago

Expedia Group verified review

The property was totally fine but the outside beach was very dirty and not well kept.
Vildana
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 188 week(s) ago

Expedia Group verified review

Great staff - the housekeeper was stellar. The servers were kind and attentive. Pilar was kind and did an excellent job in surprising my husband for his birthday. The cake was fabulous and the prosecco was nice too. Honestly, the only down was the kids partying all night around the hotel, but this is not in the hotel's control. Would recommend the hotel for sure!
Read More
Alison
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 192 week(s) ago

Expedia Group verified review

The staff are exceptionally good, they are so helpful and friendly and it's totally chilled within the hotel and pool area. However, the general area outside is a party area, with many many groups of young people who tend to be very noisy, although no trouble. The rooms are well designed that they are totally noise-proof and therefore quiet for sleeping.
Read More
ariane
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 194 week(s) ago

Expedia Group verified review

.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 328 week(s) ago

Expedia Group verified review

All round good hotel, staff all friendly, good food, room with a sea view, bus stop to Palma just outside.
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 343 week(s) ago

Expedia Group verified review

Loved being right in the heart of the activities and on the beach. Wish the pool hours were longer
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 344 week(s) ago

Expedia Group verified review

It was right on the beach, very clean and modern. I wish the pool hours were longer and didn’t close at 7pm
Linda
icon-Leisure
Leisure
10.0
/10
Reviewed 348 week(s) ago

Expedia Group verified review

Love the hotel peaceful atmosphere. All the staff were so helpful and kind. Even though a large nightclub was close by this wasn’t allowed to be a problem to the guests all issues had been covered to ensure we were not disturbed. All in all a very pleasant stay with good food ; friendly staff and a jacuzzi bath !!!😊😊
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 363 week(s) ago

Expedia Group verified review

The indoor pool and the sauna are great if you travel in March. We loved the buffet breakfast and dinner - very friendly waiters and excellent value for money. The lobbies and the common areas are very moderns and tastefully decorated. The bathrooms are however bit outdated, but clean. There is no entertainment in English in the room - the TV channels are mostly in German or French, no English or Spanish newspapers either, only German. There are a lot of additional extras, like pool towels, or bathrobes, but the leaflet given to the guests does not give the price, so you have to ask the front desk for the price if you want to use them. The person who checked us in was not very informative, no wifi password was given, no info about buses, bikes, local map, or things to see and do. The front desk is definitely the weakest point of this hotel, but overall a beautiful hotel in a lovely spot. The room was very quiet at night which was appreciated!
Read More
Verified traveler
10.0
/10
Reviewed 393 week(s) ago

Expedia Group verified review

Our 3rd time staying here and as usual we felt like royalty The manager went above and beyond to make us feel at home and very welcome. The hotel is amazing and feels more like a villa , the decor is beautiful and the rooms are Super comfortable triple glazed and very peaceful. Right from the start of our stay each member of staff always treated us with respect and a happy cheery manner , nothing was too much trouble. The food is stunning and mixes local cuisine with the tastes of the current residents we never went hungry! We will be going back a 4th time nrxt year
Read More
Than
10.0
/10
Reviewed 411 week(s) ago

Expedia Group verified review

We love everything about it. Room service is excellent. Foods are great too.
Number of reviews per page
20
40