Universal Hotel Neptuno - Adults Only

Hotels
8.6
/10
Very Good
384 reviews

What Guests Say About Their Stay

Ronica

10.0
/ 10
The property and the staff was amazing! Even the area it is just across the street from the beach. The beach was stunning! Only thing is your in party central. If you wanted more relaxing wouldn’t be the best hotel for you. But still quite enough for sleep. We had an amazing time.

mike

10.0
/ 10
I was worried this might be full of stag dos but it wasn’t. It was mainly couples. Hotel is fantastic and very chilled. The only downside was the beds. Two singles pushed together but move really easily so woke up in a different part of the room lol.

Rita

10.0
/ 10
Der Service, Reception wirklich top! Essen fand ich super! Alle sehr hilfsbereit und sehr zuvorkommend und freundlich! Ich reise viel aber das habe ich selten erlebt! Danke!
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In the Area
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Calle Llaut 34, Palma de Mallorca, Palma de Mallorca, Mallorca, Balearic Islands, Spain, 7600

Main Facilities

Read More
Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Universal Hotel Neptuno - Adults Only is a hotel is located at Palma de Mallorca. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Universal Hotel Neptuno - Adults Only

Calle Llaut 34, Palma de Mallorca, Palma de Mallorca, Mallorca, Balearic Islands, Spain, 7600
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Lobby Universal Hotel Neptuno - Adults Only
Exterior 2 Universal Hotel Neptuno - Adults Only

Discover More About Universal Hotel Neptuno - Adults Only

General


Near Playa de Palma

Location


A stay at Universal Hotel Neptuno - Adults Only places you in the heart of Palma de Mallorca, a 1-minute drive from Playa de Palma and 7 minutes from El Arenal Beach. This beach hotel is 8.4 mi (13.6 km) from Plaza Espana and 10 mi (16.1 km) from Plaza Mayor de Palma.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Playa de Palma - 0.2 km / 0.1 mi
La Porciuncula Church - 0.8 km / 0.5 mi
El Arenal Beach - 1.5 km / 0.9 mi
Port of El Arenal - 2.1 km / 1.3 mi
Aqualand El Arenal - 2.5 km / 1.5 mi
Platja de Can Pastilla - 3.4 km / 2.1 mi
Platja d'Or - 3.8 km / 2.4 mi
San Antonio de la Playa Marina - 4.1 km / 2.6 mi
Cala Estancia - 4.1 km / 2.6 mi
Circuito Mallorca - 6.8 km / 4.2 mi
FAN Mallorca Shopping - 7.7 km / 4.8 mi
Cala Gamba - 9.1 km / 5.6 mi
Hospital Sant Joan de Déu Palma de Mallorca - 9.1 km / 5.7 mi
Playa Ciudad Jardín - 9.2 km / 5.7 mi
Maioris Golf Club - 11.2 km / 7 mi

The nearest major airport is Palma de Mallorca Airport (PMI) - 7.6 km / 4.7 mi

Facilities


Enjoy a range of recreational amenities, including an indoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a television in a common area. Guests can catch a ride on the shuttle (surcharge), which operates within 30 meters.

Business Facilities


Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle and a bus station shuttle are provided for an additional charge.

Dining


Satisfy your appetite with Mediterranean cuisine at PM1114, a beachfront restaurant, or grab snacks at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 8 AM to 10:30 AM for a fee.

Rooms


Make yourself at home in one of the 100 air-conditioned rooms featuring espresso makers and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as safes and desks.

All facilities in Universal Hotel Neptuno - Adults Only

Bar, Cafe and Lounge Universal Hotel Neptuno - Adults Only
Bar, Cafe and Lounge
Swimming Pool Universal Hotel Neptuno - Adults Only
Swimming Pool
Entertainment Facility Universal Hotel Neptuno - Adults Only
Entertainment Facility
Fitness Center Universal Hotel Neptuno - Adults Only
Fitness Center
Functional Hall Universal Hotel Neptuno - Adults Only
Functional Hall

Things to Do

  • Outdoor facilities
  • Beach umbrella
  • TV lounge
  • Outdoor pool
  • Sauna
  • Beach cabanas
  • Pool sun loungers

Transportation

  • Airport transfer
  • Bicycle storage
  • Bicycle rental
  • Area shuttle
  • Access to bus station

Hotel Services

  • Laundry service
  • Multilingual staff
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Food and Drinks

  • Vegetarian meal
  • Breakfast
  • Snack bar

General

  • Parking
  • Banquet
  • Terrace

Public Facilities

  • Elevator
  • Smoke-free area

Connectivity

  • Free WiFi

Business Facilities

  • Business center

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Universal Hotel Neptuno - Adults Only

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 02:00
Check-out:
Before 11:00

Pets

Pets Not Allowed

Additional Policy

Ecostars, Property does not require health documentation at check-in, Professional property host/manager, Minimum guest age is 16, Caters to adults only, By ocean, Cashless transactions are available, Property does not offer onsite COVID-19 testing
  • Fee for buffet breakfast: approximately EUR 15 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 02:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Universal Hotel Neptuno - Adults Only
100
Number of floors in Universal Hotel Neptuno - Adults Only
3
Another facilities in Universal Hotel Neptuno - Adults Only
Outdoor facilities, Beach umbrella, TV lounge, Outdoor pool, Sauna

Frequently asked question in Universal Hotel Neptuno - Adults Only

What are available facilities at Universal Hotel Neptuno - Adults Only?
There are top facilites at Universal Hotel Neptuno - Adults Only such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Universal Hotel Neptuno - Adults Only?
The standard check-in time at Universal Hotel Neptuno - Adults Only is starting from 15:00 - 02:00 while the latest check-out time is at Before 11:00
Does Universal Hotel Neptuno - Adults Only provide breakfast?
Yes, Universal Hotel Neptuno - Adults Only provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Universal Hotel Neptuno - Adults Only have?
Universal Hotel Neptuno - Adults Only is a 4.0-star hotel.
How many floors does Universal Hotel Neptuno - Adults Only have?
Universal Hotel Neptuno - Adults Only has 3 floors.
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More Reviews from Other Guests in Universal Hotel Neptuno - Adults Only

8.6
Very Good
From 384 reviews
Cleanliness

8.8

Room Comfort

8.0

Location

8.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
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Traveler Reviews Universal Hotel Neptuno - Adults Only

Number of reviews per page
20
40
Top reviews
Ursula
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Die Juniorsuite mit frontaler Meersicht ist sehr geräumig. Wenn die Balkontüren geschlossen sind, hört man praktisch nicht mehr von der Promenade her. Die Mitarbeiter waren alle freundlich und zuvorkommend. Das Frühstücksbüffet bot eine grosse Auswahl. Das einzige, was uns störte, war, dass die Dusche offen ins Zimmer war. Wenn man mit der Schwester oder Kollegin reist, ist dies nicht so angenehm.
Read More
steve
icon-with Partner
with Partner
8.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Very nice hotel. Right across the street from the beach and in a great location along the beach broadwalk. Plenty to do around the hotel. Lots of nightlife within walking distance. Very nice pool area with a small bar and food available. Bar prices were very reasonable. My biggest problem with the hotel is the air conditioning. The temperature outside was only 27C-29C while we were there, however the room temperature we could only lower to approximately 21C-22C with the air conditioning on high continuously. We asked the hotel about this and they said that is the way all the rooms are.
Read More
leanne
icon-with Partner
with Partner
8.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Great Stay, lovely sized room, The hallway water dispenser was a good idea. Nice pool area and lovely beach views, We didn’t eat here so cannot comment on that, But we had a lovely spacious suite at the end of the hotel so had clear views of the beach.. mega park was next door, but with the balcony doors shut you couldn’t hear any noise.
Read More
Ronica
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

The property and the staff was amazing! Even the area it is just across the street from the beach. The beach was stunning! Only thing is your in party central. If you wanted more relaxing wouldn’t be the best hotel for you. But still quite enough for sleep. We had an amazing time.
mike
icon-with Partner
with Partner
10.0
/10
Reviewed 54 week(s) ago

Hotels.com verified review

I was worried this might be full of stag dos but it wasn’t. It was mainly couples. Hotel is fantastic and very chilled. The only downside was the beds. Two singles pushed together but move really easily so woke up in a different part of the room lol.
Rita
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 81 week(s) ago

Hotels.com verified review

Der Service, Reception wirklich top! Essen fand ich super! Alle sehr hilfsbereit und sehr zuvorkommend und freundlich! Ich reise viel aber das habe ich selten erlebt! Danke!
Richard
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 140 week(s) ago

Expedia Group verified review

I absolutely cannot fault my mini break spent at the Universal Hotel Neptuno. All front desk staff, in particular, German and Daniel, were extremely helpful, patient, bilingual and approachable. The ideal that you want and expect from any hotel front desk abroad but rarely receive in reality. However this was the case for me, so checking in, booking excursions, recommendations for places to eat out, directions, booking taxis, holding my luggage after check out, any additional requests etc etc were all made easier by having such a client focused dedicated front desk. Thank you again to German and Daniel. Also huge credit to the cleaning staff who made my room so presentable and such a huge pleasure to return to each day. Other services such as pool, restaurant, sauna, gym, having a beach front view were such a delight to enjoy too. I would certainly recommend this hotel to any one visiting Palma De Mallorca. Richard
Read More
Mariel
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 148 week(s) ago

Expedia Group verified review

The staff were absolutely amazing, especially Mariano from the front desk who solved every little thing we requested with a smile and fast. I would absolutely recommend this hotel especially if you like the party scene that Mega Park provides.
Pilar Cazorla
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 191 week(s) ago

Expedia Group verified review

Clean
Kathleen
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 196 week(s) ago

Expedia Group verified review

The property was totally fine but the outside beach was very dirty and not well kept.
Vildana
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 200 week(s) ago

Expedia Group verified review

Great staff - the housekeeper was stellar. The servers were kind and attentive. Pilar was kind and did an excellent job in surprising my husband for his birthday. The cake was fabulous and the prosecco was nice too. Honestly, the only down was the kids partying all night around the hotel, but this is not in the hotel's control. Would recommend the hotel for sure!
Read More
Alison
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 204 week(s) ago

Expedia Group verified review

The staff are exceptionally good, they are so helpful and friendly and it's totally chilled within the hotel and pool area. However, the general area outside is a party area, with many many groups of young people who tend to be very noisy, although no trouble. The rooms are well designed that they are totally noise-proof and therefore quiet for sleeping.
Read More
ariane
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 206 week(s) ago

Expedia Group verified review

.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 340 week(s) ago

Expedia Group verified review

All round good hotel, staff all friendly, good food, room with a sea view, bus stop to Palma just outside.
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 355 week(s) ago

Expedia Group verified review

Loved being right in the heart of the activities and on the beach. Wish the pool hours were longer
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 356 week(s) ago

Expedia Group verified review

It was right on the beach, very clean and modern. I wish the pool hours were longer and didn’t close at 7pm
Linda
icon-Leisure
Leisure
10.0
/10
Reviewed 360 week(s) ago

Expedia Group verified review

Love the hotel peaceful atmosphere. All the staff were so helpful and kind. Even though a large nightclub was close by this wasn’t allowed to be a problem to the guests all issues had been covered to ensure we were not disturbed. All in all a very pleasant stay with good food ; friendly staff and a jacuzzi bath !!!😊😊
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 375 week(s) ago

Expedia Group verified review

The indoor pool and the sauna are great if you travel in March. We loved the buffet breakfast and dinner - very friendly waiters and excellent value for money. The lobbies and the common areas are very moderns and tastefully decorated. The bathrooms are however bit outdated, but clean. There is no entertainment in English in the room - the TV channels are mostly in German or French, no English or Spanish newspapers either, only German. There are a lot of additional extras, like pool towels, or bathrobes, but the leaflet given to the guests does not give the price, so you have to ask the front desk for the price if you want to use them. The person who checked us in was not very informative, no wifi password was given, no info about buses, bikes, local map, or things to see and do. The front desk is definitely the weakest point of this hotel, but overall a beautiful hotel in a lovely spot. The room was very quiet at night which was appreciated!
Read More
Verified traveler
10.0
/10
Reviewed 405 week(s) ago

Expedia Group verified review

Our 3rd time staying here and as usual we felt like royalty The manager went above and beyond to make us feel at home and very welcome. The hotel is amazing and feels more like a villa , the decor is beautiful and the rooms are Super comfortable triple glazed and very peaceful. Right from the start of our stay each member of staff always treated us with respect and a happy cheery manner , nothing was too much trouble. The food is stunning and mixes local cuisine with the tastes of the current residents we never went hungry! We will be going back a 4th time nrxt year
Read More
Than
10.0
/10
Reviewed 423 week(s) ago

Expedia Group verified review

We love everything about it. Room service is excellent. Foods are great too.
Number of reviews per page
20
40

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Others 4 Universal Hotel Neptuno - Adults Only

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 384 reviews
Cleanliness

8.8

Room Comfort

8.0

Location

8.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Universal Hotel Neptuno - Adults Only

Number of reviews per page
20
40
Top reviews
Ursula
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Die Juniorsuite mit frontaler Meersicht ist sehr geräumig. Wenn die Balkontüren geschlossen sind, hört man praktisch nicht mehr von der Promenade her. Die Mitarbeiter waren alle freundlich und zuvorkommend. Das Frühstücksbüffet bot eine grosse Auswahl. Das einzige, was uns störte, war, dass die Dusche offen ins Zimmer war. Wenn man mit der Schwester oder Kollegin reist, ist dies nicht so angenehm.
Read More
steve
icon-with Partner
with Partner
8.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Very nice hotel. Right across the street from the beach and in a great location along the beach broadwalk. Plenty to do around the hotel. Lots of nightlife within walking distance. Very nice pool area with a small bar and food available. Bar prices were very reasonable. My biggest problem with the hotel is the air conditioning. The temperature outside was only 27C-29C while we were there, however the room temperature we could only lower to approximately 21C-22C with the air conditioning on high continuously. We asked the hotel about this and they said that is the way all the rooms are.
Read More
leanne
icon-with Partner
with Partner
8.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Great Stay, lovely sized room, The hallway water dispenser was a good idea. Nice pool area and lovely beach views, We didn’t eat here so cannot comment on that, But we had a lovely spacious suite at the end of the hotel so had clear views of the beach.. mega park was next door, but with the balcony doors shut you couldn’t hear any noise.
Read More
Ronica
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

The property and the staff was amazing! Even the area it is just across the street from the beach. The beach was stunning! Only thing is your in party central. If you wanted more relaxing wouldn’t be the best hotel for you. But still quite enough for sleep. We had an amazing time.
mike
icon-with Partner
with Partner
10.0
/10
Reviewed 54 week(s) ago

Hotels.com verified review

I was worried this might be full of stag dos but it wasn’t. It was mainly couples. Hotel is fantastic and very chilled. The only downside was the beds. Two singles pushed together but move really easily so woke up in a different part of the room lol.
Rita
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 81 week(s) ago

Hotels.com verified review

Der Service, Reception wirklich top! Essen fand ich super! Alle sehr hilfsbereit und sehr zuvorkommend und freundlich! Ich reise viel aber das habe ich selten erlebt! Danke!
Richard
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 140 week(s) ago

Expedia Group verified review

I absolutely cannot fault my mini break spent at the Universal Hotel Neptuno. All front desk staff, in particular, German and Daniel, were extremely helpful, patient, bilingual and approachable. The ideal that you want and expect from any hotel front desk abroad but rarely receive in reality. However this was the case for me, so checking in, booking excursions, recommendations for places to eat out, directions, booking taxis, holding my luggage after check out, any additional requests etc etc were all made easier by having such a client focused dedicated front desk. Thank you again to German and Daniel. Also huge credit to the cleaning staff who made my room so presentable and such a huge pleasure to return to each day. Other services such as pool, restaurant, sauna, gym, having a beach front view were such a delight to enjoy too. I would certainly recommend this hotel to any one visiting Palma De Mallorca. Richard
Read More
Mariel
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 148 week(s) ago

Expedia Group verified review

The staff were absolutely amazing, especially Mariano from the front desk who solved every little thing we requested with a smile and fast. I would absolutely recommend this hotel especially if you like the party scene that Mega Park provides.
Pilar Cazorla
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 191 week(s) ago

Expedia Group verified review

Clean
Kathleen
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 196 week(s) ago

Expedia Group verified review

The property was totally fine but the outside beach was very dirty and not well kept.
Vildana
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 200 week(s) ago

Expedia Group verified review

Great staff - the housekeeper was stellar. The servers were kind and attentive. Pilar was kind and did an excellent job in surprising my husband for his birthday. The cake was fabulous and the prosecco was nice too. Honestly, the only down was the kids partying all night around the hotel, but this is not in the hotel's control. Would recommend the hotel for sure!
Read More
Alison
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 204 week(s) ago

Expedia Group verified review

The staff are exceptionally good, they are so helpful and friendly and it's totally chilled within the hotel and pool area. However, the general area outside is a party area, with many many groups of young people who tend to be very noisy, although no trouble. The rooms are well designed that they are totally noise-proof and therefore quiet for sleeping.
Read More
ariane
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 206 week(s) ago

Expedia Group verified review

.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 340 week(s) ago

Expedia Group verified review

All round good hotel, staff all friendly, good food, room with a sea view, bus stop to Palma just outside.
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 355 week(s) ago

Expedia Group verified review

Loved being right in the heart of the activities and on the beach. Wish the pool hours were longer
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 356 week(s) ago

Expedia Group verified review

It was right on the beach, very clean and modern. I wish the pool hours were longer and didn’t close at 7pm
Linda
icon-Leisure
Leisure
10.0
/10
Reviewed 360 week(s) ago

Expedia Group verified review

Love the hotel peaceful atmosphere. All the staff were so helpful and kind. Even though a large nightclub was close by this wasn’t allowed to be a problem to the guests all issues had been covered to ensure we were not disturbed. All in all a very pleasant stay with good food ; friendly staff and a jacuzzi bath !!!😊😊
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 375 week(s) ago

Expedia Group verified review

The indoor pool and the sauna are great if you travel in March. We loved the buffet breakfast and dinner - very friendly waiters and excellent value for money. The lobbies and the common areas are very moderns and tastefully decorated. The bathrooms are however bit outdated, but clean. There is no entertainment in English in the room - the TV channels are mostly in German or French, no English or Spanish newspapers either, only German. There are a lot of additional extras, like pool towels, or bathrobes, but the leaflet given to the guests does not give the price, so you have to ask the front desk for the price if you want to use them. The person who checked us in was not very informative, no wifi password was given, no info about buses, bikes, local map, or things to see and do. The front desk is definitely the weakest point of this hotel, but overall a beautiful hotel in a lovely spot. The room was very quiet at night which was appreciated!
Read More
Verified traveler
10.0
/10
Reviewed 405 week(s) ago

Expedia Group verified review

Our 3rd time staying here and as usual we felt like royalty The manager went above and beyond to make us feel at home and very welcome. The hotel is amazing and feels more like a villa , the decor is beautiful and the rooms are Super comfortable triple glazed and very peaceful. Right from the start of our stay each member of staff always treated us with respect and a happy cheery manner , nothing was too much trouble. The food is stunning and mixes local cuisine with the tastes of the current residents we never went hungry! We will be going back a 4th time nrxt year
Read More
Than
10.0
/10
Reviewed 423 week(s) ago

Expedia Group verified review

We love everything about it. Room service is excellent. Foods are great too.
Number of reviews per page
20
40