YIT Puerta Bisagra

First of all, two huge issues as for me: this hotel is located NOT where Google maps show it, which is a real problem for a tourist, in addition, there was no parking available at all, which again is a problem on these narrow medieval streets. One smaller problem was the lack of soundproofing - you could hear everything that's happening around your room. On the good side: they have at least one person who speaks a decent English which is rare is Spain. The historical building is just gorgeous and very well renovated. Again, not a bad hotel, but for the price I paid, I would have expected more comfort.

Close to everything in old town.

Location Location Location

Xtra small room with unsafe beds blocking room exiting. Osha will close this facility is swift. Ac stops working passed midnight…Unreal

Beautiful hotel, loved the lobby. Very clean.

Tv more big

Love everything about the hotel and great customer services

Incredible staff. Very nice environment. The in room AC was a life saver. For sure one of the coolest places I’ve stayed while traveling.

Lovely hotel. Great location for walking around Toledo. Convenient car park nearby. Staff very knowledgeable and helpful. Room for 4 x people a little on the small side.

Great location and easy to find. Check-in was easy and staff were very friendly and helpful.

.

Don't use Google maps to arrive at this place!!!!!. Impossible to drive to the front door. Google maps to Puerta de Bisagra. There's a ramp practically to the front door right off the main street.

Sweet little place to stay. The front desk was manned and I received excellent restaurant advice. On the edge of things with an underutilized terrace which had great potential, but was never cleaned the 3 nights we stayed. The shower and bed were excellent.

Pictures shown on website / Expedia are not faithful to what you get. We ordered the triple room with a beautiful view and spacious accommodations. Instead we got a basement room that was TINY. After folding down the “triple bed” there was maybe 8 square feet of room for luggage and getting around. This was after we hauled our luggage across 500 meters of cobblestone (the website did mention this to be fair). I showed the website photos to the front desk and said “what’s the difference between these photos” and got a sassy answer and an indifferent shrug. I privately wrote the property asking for a refund, three days ago. No response. At this point I need to warn future travelers not to fall for the bait and switch of this property. Buyer beware. We will have to settle by calling our credit card company to get our money back. Advice to the property - please just change your photos of the rooms so that customers can make an informed decision. It’s not that hard.

The front desk girls are great and the one in the cafeteria. Sending a big hug to them. I will ad a waistbasket in the room. The one in the bathroom is really small. If u buy snacks is no place to throw the bags

Great service

Beautiful place.

Cute and comfortable hotel. Convenient location for transportation to the train station. We had the attic room, which was very cute and right by the rooftop terrace, but the attic ceiling is too low for tall people.

Good

Bathroom was too small and shower inconvenient and Leakey Bed was hard and room too small