Hotel Diplomat

It was a great experience 👍

So when you charge prices that are only somewhat below high end hotels like the Grand one expects above average levels. The hotel lift only handled 5 people max. Qute but not practical Breakfast selection is limited and service was spotty. On one day our room was being cleaned at 5 pm Overall disappointing stay.

Hotel Diplomat remains one of the best locations in Stockholm. The staff could not be more accommodating or helpful in every way. I love staying here. However, the hotel is in need of a remodel - some wear and tear that is starting to come through in the entire experience.

Terrible experience! Not what I expected from a 5 star hotel. There is no AC in the rooms!!! The hotel is old, some would say charming, I say old, it has one single elevator that you have to say a small prayer every time you board. I stayed at this hotel because I wanted water front views and such rooms are spacious, but if you visit in the summer think twice as such rooms get so much light, that you have to close the blinds as there is no AC in the room and it gets uncomfortably warm. And there lies most of my terrible experience. As soon as we checked in I was given an upgrade in one of the 2 rooms, only to discover that there was a fan in the room, as I tried to work with the AC there seemed to be a malfunction I quickly contacted the front desk who said and I quote “there is no AC in Stockholm” I was quite taken aback, but being my first time in Sweden I thought maybe that was a thing. We slept with the windows open and had to deal with the noice and the 4 AM sunrise, so it was a terrible. We complained again and they said they would work on it. No one ever called or did absolutely anything to make our stay more bearable. They forbade my son from having outside food in the empty hotel terrace bar saying it was the LAW in Stockholm, it’s not by the way. The hotel staff went out of their way to make my son feel uncomfortable and he had to eat the meatballs in the sidewalk. DO NOT STAY HERE, the staff is rude and just lie to guests to make excuses for shortcomings.

Carpet has stains

Lovely hotel. Centrally located with a friendly, responsive staff.

An elegant gem, lots of character and style and absolutely 5 star service. Simply gorgeous. Thanks to Jenny, Mutaza and Victoria, any issues (I booked an extra night & I wanted to upgrade) were just magically resolved with a smile. A beautiful stylish hotel. My room was just perfect. Right on the waterfront. You can walk everywhere you might need to go. Much better than the most fancy hotels in every way. I will be back. Thank you!

Excellent hotel for business or vacation

The safe is great. The location is great. But be heads-up going during warm months as they don’t have AC

The staff was outstanding. They helped us in directions, making reservations for dining, ordering a car to get to the airport and having someone help with our luggage at 6:20 am. Quite impressive! Loved the charm of the hotel and the included breakfast was outstanding.

The room was very small

Staff

Very nice hotel right in the center of Stockholm. Older hotel room that had several updated touches. Staff was very helpful. One small elevator to bring bags up and down.

Great breakfast, super friendly and elegant staff. Lovely room.

The staff is mostly great Chana, Anna and Daniel! The housekeeping was not as good as it was. Also when they charged me at check-in the price was as stated but the exchange went crazy and almost $2000 more… not happy about what happened there maybe Sek to US to Cdn… was not correct! Will not return unfortunately 😮‍💨

Lovely , exceptional hotel

Excellent location

I am very surprised this holds a 5* rating all in all a half decent 4*

Good old classic in Stockholm, fantastic location!

total experience was great