Hotel Ambassador Zermatt

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9.0
/10
Exceptional
544 reviews

What Guests Say About Their Stay

Thong

10.0
/ 10
Staff were friendly. Breakfast was pretty good. Room was clean and had great view towards Matterhorn. And super close to the train station.

eliana

10.0
/ 10
Amazing location. Just 5 min walking from the train station. Restaurant, food was really good!

Marivi Deocampo

10.0
/ 10
Free buffet breakfast is good.Two of my friends had birthdays and I asked them if they could prepare a birthday cake.They did and with balloons.Our room with balcony has a view of Matterhorn ,it’s so beautiful.The staff are very friendly and helpful.We even had a dinner at their hotel.
In the Area
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Spissstrasse 10, Zermatt, Visp, Valais, Switzerland, 3920

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Hotel Ambassador Zermatt is a hotel is located at Zermatt. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Ambassador Zermatt

Spissstrasse 10, Zermatt, Visp, Valais, Switzerland, 3920
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Lobby Hotel Ambassador Zermatt
Lobby 2 Hotel Ambassador Zermatt

Discover More About Hotel Ambassador Zermatt

Discover the Charm of Hotel Ambassador Zermatt

Welcome to Hotel Ambassador Zermatt, your gateway to an unforgettable experience in the heart of Canton du Valais, Switzerland. Nestled amidst breathtaking alpine scenery, this hotel offers a perfect blend of comfort, elegance, and unparalleled access to the wonders of Zermatt. Whether you're planning a romantic getaway, a family adventure, or a solo exploration of the Swiss Alps, Hotel Ambassador Zermatt promises a stay filled with warmth and exceptional service. Room rates at Hotel Ambassador Zermatt start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Hotel Ambassador Zermatt Location

Hotel Ambassador Zermatt is ideally situated in the charming village of Zermatt, specifically in the Spissstrasse 10, Zermatt, Visp, Valais, Switzerland, 3920 area. This prime location places you at the very heart of the Matterhorn region, offering a serene escape while remaining conveniently close to essential amenities and iconic attractions. Zermatt itself is a car-free village, accessible primarily by train, which contributes to its pristine atmosphere and tranquil ambiance. The hotel is within easy walking distance of the village center, where you'll find a delightful array of shops, restaurants, and cultural points of interest. The journey to Zermatt typically involves a scenic train ride from Visp or Brig, making the arrival itself a picturesque part of your travel experience. The atmosphere surrounding Hotel Ambassador Zermatt is one of peaceful alpine beauty, with the majestic Matterhorn often visible from various vantage points, creating a truly inspiring setting for your stay.

Hotel Ambassador Zermatt Facilities & Services

Facilities for guests at Hotel Ambassador Zermatt are designed to ensure a comfortable and memorable stay. The hotel prides itself on offering a comprehensive range of amenities to cater to every need.
  • Restaurant & Bar:

    Enjoy exquisite culinary creations and fine wines at the hotel's on-site dining establishments.
  • Spa & Wellness Center:

    Rejuvenate your senses with a variety of treatments, saunas, and relaxation areas. (Operating hours: 9:00 AM - 7:00 PM, additional fees may apply for specific treatments, prices available upon request).
  • Fitness Center:

    Maintain your workout routine with state-of-the-art equipment. (Operating hours: 7:00 AM - 10:00 PM, complimentary for guests).
  • Ski Storage:

    Secure and convenient storage for your ski equipment during the winter months. (Complimentary for guests).
  • Concierge Services:

    Our dedicated concierge team is available to assist with bookings, recommendations, and any special requests. (Available 24/7, complimentary).
  • Wi-Fi:

    Stay connected with complimentary high-speed internet access throughout the hotel. (Complimentary).
  • Luggage Storage:

    Available for early arrivals or late departures. (Complimentary).
While Zermatt is a car-free village, the hotel can assist with arrangements for local transport options to navigate the charming streets and access various points of interest.

Hotel Ambassador Zermatt Room Types

The room types of Hotel Ambassador Zermatt offer a diverse selection to suit every traveler's preference, ensuring a comfortable and personalized experience. Each room is thoughtfully designed with modern amenities and a touch of alpine charm.
  • Standard Room:

    These well-appointed rooms offer comfortable accommodation, often with views of the surrounding village or mountains. Available in smoking and non-smoking options. Some rooms may feature a bathtub.
  • Deluxe Room:

    Slightly more spacious than standard rooms, Deluxe Rooms provide enhanced comfort and often boast superior views of the Matterhorn or the picturesque Zermatt landscape. Available in smoking and non-smoking options. Many Deluxe Rooms include a bathtub.
  • Junior Suite:

    Offering a separate living area and enhanced amenities, Junior Suites are perfect for those seeking a bit more space and luxury. Enjoy stunning views and the convenience of a bathtub. Available in non-smoking.
  • Family Room:

    Designed to accommodate families, these rooms provide ample space and comfortable sleeping arrangements for multiple guests. Some Family Rooms may feature a bathtub. Available in non-smoking.
All rooms are designated as non-smoking to ensure a fresh and pleasant environment for all guests. Specific room availability and features, including the presence of a bathtub, can be confirmed during the booking process.

Hotel Ambassador Zermatt Dining & Restaurants

Hotel Ambassador Zermatt offers a delightful culinary journey with its on-site dining options, providing guests with a taste of Swiss and international flavors.
  • Restaurant Ambassador:

    The hotel's main restaurant offers a sophisticated dining experience, featuring a menu of expertly prepared Swiss specialties and international cuisine. Enjoy a cozy ambiance perfect for a memorable dinner. Estimated price per person: CHF 50-80. Operating hours: 6:30 PM - 9:30 PM.
  • Bar & Lounge:

    Unwind with a selection of fine wines, craft beers, and classic cocktails in a relaxed and inviting atmosphere. A perfect spot to enjoy a pre-dinner drink or a nightcap. Estimated price per person: CHF 15-30. Operating hours: 11:00 AM - 11:00 PM.
While specific operating hours and prices are subject to change, guests can expect high-quality food and beverages that complement their stay.

Hotel Ambassador Zermatt Nearby Attractions and Activities

Zermatt and its surroundings offer a wealth of attractions and activities for every type of traveler. Here are some of the must-visit spots near Hotel Ambassador Zermatt:
  • Matterhorn Museum - Zermatlantis:

    Delve into the history of Zermatt and the first ascent of the Matterhorn at this fascinating museum.
  • Gornergrat Bahn:

    Take a scenic cogwheel railway journey to the Gornergrat summit for breathtaking panoramic views of the Matterhorn and surrounding glaciers.
  • Sunnegga Paradise:

    Accessible via an underground funicular, Sunnegga offers stunning views, hiking trails, and a beautiful lake (Leisee) perfect for families.
  • Schwarzsee:

    Enjoy a picturesque lake with a chapel and incredible views of the Matterhorn, accessible by cable car.
  • Zermatt Village Exploration:

    Simply wander through the charming streets of Zermatt, discovering traditional chalets, boutique shops, and local artisan crafts.
If you are looking for other activities around Hotel Ambassador Zermatt, check out the best deals on Traveloka: Recommended activities in Zermatt!

How to Get to Hotel Ambassador Zermatt from the Airport

Navigating your journey to Hotel Ambassador Zermatt is part of the adventure. While Zermatt is a car-free village, there are convenient options to reach it from the nearest major airports. The primary airports serving Zermatt are Geneva Airport (GVA) and Zurich Airport (ZRH).
  • Train from Geneva Airport (GVA):

    Take a train from Geneva Airport to Visp or Brig, and then connect to the Zermatt-Bahn train. The total journey time is approximately 3.5 to 4 hours. Train tickets can be purchased at the airport or online. Estimated price: CHF 70-100 per person.
  • Train from Zurich Airport (ZRH):

    Similar to Geneva, take a train from Zurich Airport to Visp or Brig, followed by the Zermatt-Bahn. The journey takes around 3.5 to 4 hours. Estimated price: CHF 80-110 per person.
  • Private Airport Transfer Service:

    For ultimate convenience and comfort, consider booking a private airport transfer service. This service can arrange for a car to pick you up from the airport and take you to Täsch, the last point accessible by car. From Täsch, you will take a short shuttle train to Zermatt village. This option offers door-to-door service and is ideal for those with heavy luggage or seeking a seamless travel experience. Estimated price: CHF 400-600 (one-way, depending on vehicle size and provider).
  • Taxi/Ride-hailing Service to Täsch:

    You can take a taxi or use a ride-hailing service from Geneva or Zurich airport to Täsch. From Täsch, you will need to take the shuttle train to Zermatt. This option is generally more expensive than the train and requires a transfer. Estimated price: CHF 300-500 to Täsch.
Once you arrive in Zermatt village, Hotel Ambassador Zermatt is a short walk or a quick electric taxi ride away. The hotel can also assist with arranging local electric taxis upon your arrival in Zermatt.

Summary of Why You Should Choose to Stay at Hotel Ambassador Zermatt

Choosing Hotel Ambassador Zermatt for your Swiss Alps adventure ensures a stay filled with comfort, convenience, and unforgettable memories. Here are the key reasons why this hotel stands out:
  • Prime Location:

    Situated in the heart of Zermatt, offering easy access to attractions, dining, and the stunning alpine scenery.
  • Exceptional Facilities:

    From a rejuvenating spa and wellness center to a well-equipped fitness center and convenient ski storage, all your needs are catered for.
  • Comfortable Accommodations:

    A variety of room types designed for comfort and relaxation, many offering breathtaking views.
  • Culinary Delights:

    Enjoy delicious Swiss and international cuisine at the on-site restaurant and unwind at the cozy bar.
  • Warm Hospitality:

    Experience the renowned Swiss hospitality with attentive service from the dedicated hotel staff.
Room availability at Hotel Ambassador Zermatt is often in high demand, especially during peak seasons, so it's advisable to book in advance. Booking Hotel Ambassador Zermatt through Traveloka ensures you get the best rates and a seamless reservation process. Book budget hotels in Canton du Valais and experience the magic of Zermatt. For your travel needs, you can also Easily book domestic and international flights at low prices.

All facilities in Hotel Ambassador Zermatt

Bar, Cafe and Lounge Hotel Ambassador Zermatt
Bar, Cafe and Lounge
Swimming Pool Hotel Ambassador Zermatt
Swimming Pool
Entertainment Facility Hotel Ambassador Zermatt
Entertainment Facility
Common Space Hotel Ambassador Zermatt
Common Space
Lobby Hotel Ambassador Zermatt
Lobby

Hotel Services

  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Things to Do

  • TV lounge
  • Indoor pool
  • Garden
  • Sauna
  • Pool sun loungers

Food and Drinks

  • Buffet breakfast
  • Breakfast
  • Snack bar

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Elevator

General

  • Fireplace in lobby
  • Terrace

Business Facilities

  • Business facilities
  • Computer station

Transportation

  • Bicycle rental

Connectivity

  • Free WiFi

Sports and Recreations

  • Ski storage

Accommodation Policy & General Information in Hotel Ambassador Zermatt

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards and cash
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Zermatt is in a car-free zone and can be reached only by train.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Ambassador Zermatt
84
Number of floors in Hotel Ambassador Zermatt
5
Another facilities in Hotel Ambassador Zermatt
Laundry service, Express check-in, Newspaper in lobby, Luggage storage, Express check-out

Frequently asked question in Hotel Ambassador Zermatt

What are available facilities at Hotel Ambassador Zermatt?
There are top facilites at Hotel Ambassador Zermatt such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Ambassador Zermatt?
The standard check-in time at Hotel Ambassador Zermatt is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
Does Hotel Ambassador Zermatt provide breakfast?
Yes, Hotel Ambassador Zermatt provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Ambassador Zermatt?
Hotel Ambassador Zermatt is a 4.0-star hotel.
How many floors does Hotel Ambassador Zermatt have?
Hotel Ambassador Zermatt has 5 floors.
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More Reviews from Other Guests in Hotel Ambassador Zermatt

9.0
Exceptional
From 541 reviews
Cleanliness

9.6

Room Comfort

9.2

Location

10.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Ambassador Zermatt

Number of reviews per page
20
40
Top reviews
Thong
icon-
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff were friendly. Breakfast was pretty good. Room was clean and had great view towards Matterhorn. And super close to the train station.
Danniel Bo Lin
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Staff very helpful and the Mountain View is great
eliana
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Amazing location. Just 5 min walking from the train station. Restaurant, food was really good!
Marivi Deocampo
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Free buffet breakfast is good.Two of my friends had birthdays and I asked them if they could prepare a birthday cake.They did and with balloons.Our room with balcony has a view of Matterhorn ,it’s so beautiful.The staff are very friendly and helpful.We even had a dinner at their hotel.
Shirol
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

The location is super convenient, very close to train station which makes it very easy for us to travel with luggages; close to all jids of transportations for skiing and walking distance to the cemter of village. Hotel itself is very comfortable with great layout and good storage in the room. Fantastic breakfast selections and the onsite ski rental makes it very easy for us.
Read More
Kelly
icon-with Partner
with Partner
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Hôtel was in an excellent location. Having the ski rental on site was lovely. There was not a gym. The hotel room was great but the beds were very hard.
Timilehin
icon-Business with Children
Business with Children
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Skii easily accessible for beginners and advanced. Hotel was location 1 min walk from the train station. Staff were fantastic. I will always choose to stay here.
Liliana
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Amazing staff! Clean room and hotel and super close to the Gornergrat train!
Jeannette
icon-with Partner
with Partner
6.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

We tried the restaurant, very expensive and the food was not good . You are better finding a different restaurant in town. The room was ok nothing spectacular, . The location was good close to the train station and downtown .Staff could be more friendly. The hotel did not have a big place to just sit down and relax , they have a small living room. I was expecting more for the money we paid
Read More
Tin
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Lovely
Dana
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

clean and nice room. nice staff and great breakfast and pool/spa!
Jeffrey
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Just going to say ...amazing! Great location near train station, superb rooms with stunning views, great spa facilities and perfect breakfast to start the day. Already looking forward for next years visit.
Svetlana
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Good location, large room, nice breakfast
John
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Great room. Clean and lovely view.
Chukwuma
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The hotel was nice and comfortable.
Gary
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Room was clean. Breakfast was fabulous.
Lee
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The hotel is updated and well appointed. The rooms are small but optimized with storage. We had adjacent rooms with our teenage girls that connected along the outside balconies. The hotel is near the train station which was great upon arrival and departure. There is minimal noise from the train station that I only heard when the balcony door was ajaf. So, if you are a light sleeper, then request a room away from that section. The staff and breakfast were great.
Read More
Iliana
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Excellent
Whitney
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

We stayed at Hotel Ambassador several years ago during COVID and felt it was only fair to give it another try. This trip was especially meaningful because we were celebrating our honeymoon, but unfortunately nothing was done to make the stay feel special, even after we mentioned the occasion to staff. Check-in was also disappointing. We arrived an hour early after 24 hours of travel and were told to return at the normal check-in time, which we completely understood. However, when we came back, our room still wasn’t ready. The “five minute wait” turned into an hour. We were also told our luggage would be waiting in the room, but when we arrived it wasn’t there. Only half of our bags were delivered after we called, and I eventually had to go downstairs to retrieve the rest because staff didn’t know which bags were ours. I also left an item on the breakfast table and was disappointed to learn that it was either discarded or stolen from lost and found bc it was left on the counter for anyone to grab. Breakfast itself did not feel like 4 star quality and felt more in line with a 2–3 star hotel. We also paid extra for a “Matterhorn view,” but the view was minimal and not worth the upgrade. On a positive note, the staff members were very friendly, and the location of the hotel was great. If we were to go back to Zermatt again, we’d definitely opt to stay somewhere else.
Read More
Nurunnajibah
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Room was spacious, clean and breakfast was absolutely amazing. Will definitely stay here again.
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Hotel Ambassador Zermatt

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 541 reviews
Cleanliness

9.6

Room Comfort

9.2

Location

10.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Ambassador Zermatt

Number of reviews per page
20
40
Top reviews
Thong
icon-
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff were friendly. Breakfast was pretty good. Room was clean and had great view towards Matterhorn. And super close to the train station.
Danniel Bo Lin
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Staff very helpful and the Mountain View is great
eliana
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Amazing location. Just 5 min walking from the train station. Restaurant, food was really good!
Marivi Deocampo
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Free buffet breakfast is good.Two of my friends had birthdays and I asked them if they could prepare a birthday cake.They did and with balloons.Our room with balcony has a view of Matterhorn ,it’s so beautiful.The staff are very friendly and helpful.We even had a dinner at their hotel.
Shirol
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

The location is super convenient, very close to train station which makes it very easy for us to travel with luggages; close to all jids of transportations for skiing and walking distance to the cemter of village. Hotel itself is very comfortable with great layout and good storage in the room. Fantastic breakfast selections and the onsite ski rental makes it very easy for us.
Read More
Kelly
icon-with Partner
with Partner
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Hôtel was in an excellent location. Having the ski rental on site was lovely. There was not a gym. The hotel room was great but the beds were very hard.
Timilehin
icon-Business with Children
Business with Children
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Skii easily accessible for beginners and advanced. Hotel was location 1 min walk from the train station. Staff were fantastic. I will always choose to stay here.
Liliana
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Amazing staff! Clean room and hotel and super close to the Gornergrat train!
Jeannette
icon-with Partner
with Partner
6.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

We tried the restaurant, very expensive and the food was not good . You are better finding a different restaurant in town. The room was ok nothing spectacular, . The location was good close to the train station and downtown .Staff could be more friendly. The hotel did not have a big place to just sit down and relax , they have a small living room. I was expecting more for the money we paid
Read More
Tin
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Lovely
Dana
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

clean and nice room. nice staff and great breakfast and pool/spa!
Jeffrey
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Just going to say ...amazing! Great location near train station, superb rooms with stunning views, great spa facilities and perfect breakfast to start the day. Already looking forward for next years visit.
Svetlana
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Good location, large room, nice breakfast
John
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Great room. Clean and lovely view.
Chukwuma
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The hotel was nice and comfortable.
Gary
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Room was clean. Breakfast was fabulous.
Lee
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The hotel is updated and well appointed. The rooms are small but optimized with storage. We had adjacent rooms with our teenage girls that connected along the outside balconies. The hotel is near the train station which was great upon arrival and departure. There is minimal noise from the train station that I only heard when the balcony door was ajaf. So, if you are a light sleeper, then request a room away from that section. The staff and breakfast were great.
Read More
Iliana
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Excellent
Whitney
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

We stayed at Hotel Ambassador several years ago during COVID and felt it was only fair to give it another try. This trip was especially meaningful because we were celebrating our honeymoon, but unfortunately nothing was done to make the stay feel special, even after we mentioned the occasion to staff. Check-in was also disappointing. We arrived an hour early after 24 hours of travel and were told to return at the normal check-in time, which we completely understood. However, when we came back, our room still wasn’t ready. The “five minute wait” turned into an hour. We were also told our luggage would be waiting in the room, but when we arrived it wasn’t there. Only half of our bags were delivered after we called, and I eventually had to go downstairs to retrieve the rest because staff didn’t know which bags were ours. I also left an item on the breakfast table and was disappointed to learn that it was either discarded or stolen from lost and found bc it was left on the counter for anyone to grab. Breakfast itself did not feel like 4 star quality and felt more in line with a 2–3 star hotel. We also paid extra for a “Matterhorn view,” but the view was minimal and not worth the upgrade. On a positive note, the staff members were very friendly, and the location of the hotel was great. If we were to go back to Zermatt again, we’d definitely opt to stay somewhere else.
Read More
Nurunnajibah
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Room was spacious, clean and breakfast was absolutely amazing. Will definitely stay here again.
Number of reviews per page
20
40