Volando Urai Spring Spa and Resort

Hotels
9.0
/10
Exceptional
321 reviews

What Guests Say About Their Stay

LE SY Q.

10.0
/ 10
The bath was very relaxing. There were beautiful views of Wulai, it felt very chill. The dinner and breakfast set was excellent and well worth the money. I will definitely come back again.
See original

Verified traveler

10.0
/ 10
We had a wonderful time staying at this hotel and the staff was really lovely, patient and helpful. I misread the French menu and didn’t see that they didn’t have a main course option which I could choose as a pescatarian, and they made a last minute substitution perfectly. I would highly recommend anyone seeking a restful getaway to opt for Volando. Our only suggestion is if there could be a gym added (but the surroundings are perfect for hiking)!

FELICIA

10.0
/ 10
Loved our time during our staff. Everything was top notch, and staff were very friendly. Highly would recommend to anyone staying in Wulai, and would definitely try to stay longer on my next visit!

Hsu-yao

10.0
/ 10
良好服務態度,絕美的風景與人文。餐廳舒適,一泊四食的豐盛餐點,兼具健康與美味。 館內整潔,處處有令人驚艷的芬芳,但角落的蜘蛛網、斑駁的外牆、過度生長的通道間植栽、老舊的大浴場衛浴設備是稍微扣分的地方。
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In the Area
See Map
No.176,Sec. 5, Xinwu Rd, Wulai Dist., Wulai, New Taipei City, Northern Taiwan, Taiwan, 23341

Main Facilities

Read More
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Volando Urai Spring Spa and Resort is a hotel is located at Wulai. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Volando Urai Spring Spa and Resort

No.176,Sec. 5, Xinwu Rd, Wulai Dist., Wulai, New Taipei City, Northern Taiwan, Taiwan, 23341
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Lobby Volando Urai Spring Spa and Resort
Lobby 2 Volando Urai Spring Spa and Resort

Discover More About Volando Urai Spring Spa and Resort

General


In New Taipei City (Wulai)

Location


Located in New Taipei City (Wulai), Volando Urai Spring Spa and Resort is within a 5-minute drive of Wulai Old Street and Lover's Trail. This luxury hotel is 3.3 mi (5.3 km) from Wulai Waterfalls and 4.2 mi (6.8 km) from XinXian Trail.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Wulai Old Street - 2.2 km / 1.4 mi
Lover's Trail - 3.2 km / 2 mi
Yunxian Park - 4.3 km / 2.7 mi
Wulai Waterfalls - 4.3 km / 2.7 mi
XinXian Trail - 6.8 km / 4.2 mi
Neidong Forest Recreation Area - 9.8 km / 6.1 mi
Bitan Waterfront Shopping District - 13.3 km / 8.3 mi
Bitan Scenic Area - 13.5 km / 8.4 mi
YingHe Cave Trailhead - 15.8 km / 9.8 mi
National Chengchi University - 19.2 km / 11.9 mi
Taiwan Police College - 19.2 km / 11.9 mi
Maokong Gondola Taipei Zoo Station - 19.9 km / 12.4 mi
National Taiwan University of Science and Technology - 19.9 km / 12.4 mi
National Taiwan University - 20 km / 12.4 mi
Gongguan Night Market - 20.2 km / 12.6 mi

The nearest airports are:
Songshan Airport (TSA) - 31.2 km / 19.4 mi
Taoyuan International Airport (TPE) - 64.8 km / 40.2 mi

The preferred airport for Volando Urai Spring Spa and Resort is Songshan Airport (TSA).

Renovations


The following facilities are closed on Wednesday:

  • Hot springs

Facilities


Don't miss out on the many recreational opportunities, including hot springs, a hot tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.

Business Facilities


Featured amenities include limo/town car service, complimentary newspapers in the lobby, and a 24-hour front desk. This hotel has 2 meeting rooms available for events. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.

Dining


Grab a bite at Soyan, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). A complimentary local cuisine breakfast is served daily from 7:30 AM to 11:00 AM.

Rooms


Make yourself at home in one of the 22 individually decorated guestrooms, featuring free minibar items and flat-screen televisions. Your bed comes with down comforters and premium bedding. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature bathtubs or showers, spring water baths, and complimentary toiletries.

All facilities in Volando Urai Spring Spa and Resort

Entertainment Facility Volando Urai Spring Spa and Resort
Entertainment Facility
Fitness Center Volando Urai Spring Spa and Resort
Fitness Center
Functional Hall Volando Urai Spring Spa and Resort
Functional Hall
Common Space Volando Urai Spring Spa and Resort
Common Space
Lobby Volando Urai Spring Spa and Resort
Lobby

Hotel Services

  • Newspaper in lobby
  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

General

  • Banquet
  • Parking
  • Smoking area
  • Terrace

Transportation

  • Limo or town car service
  • Airport transfer
  • Valet parking

Public Facilities

  • Parking
  • Safety deposit box
  • Elevator

Food and Drinks

  • Breakfast
  • Snack bar

Things to Do

  • Sauna
  • Steam room

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Volando Urai Spring Spa and Resort

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 12:00
Check-out:
Before 12:00

Pets

Pets Not Allowed

Additional Policy

Professional property host/manager, No cribs (infant beds) available, Minimum guest age is 8, No rollaway/extra beds available, Caters to adults only, Cashless transactions are available, Essential workers only - NO

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 12:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Volando Urai Spring Spa and Resort
22
Number of floors in Volando Urai Spring Spa and Resort
7
Another facilities in Volando Urai Spring Spa and Resort
Newspaper in lobby, Luggage storage, Porter, Multilingual staff, 24-hour Receptionist

Frequently asked question in Volando Urai Spring Spa and Resort

What are available facilities at Volando Urai Spring Spa and Resort?
There are top facilites at Volando Urai Spring Spa and Resort such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Volando Urai Spring Spa and Resort?
The standard check-in time at Volando Urai Spring Spa and Resort is starting from 15:00 - 12:00 while the latest check-out time is at Before 12:00
Does Volando Urai Spring Spa and Resort provide breakfast?
Yes, Volando Urai Spring Spa and Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Volando Urai Spring Spa and Resort?
Volando Urai Spring Spa and Resort is a 4.0-star hotel.
How many floors does Volando Urai Spring Spa and Resort have?
Volando Urai Spring Spa and Resort has 7 floors.
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More Reviews from Other Guests in Volando Urai Spring Spa and Resort

9.0
Exceptional
From 320 reviews
Cleanliness

9.2

Room Comfort

9.2

Location

8.0

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Volando Urai Spring Spa and Resort

Number of reviews per page
20
40
Top reviews
Verified traveler
10.0
/10
Reviewed 130 week(s) ago

Hotels.com verified review

We had a wonderful time staying at this hotel and the staff was really lovely, patient and helpful. I misread the French menu and didn’t see that they didn’t have a main course option which I could choose as a pescatarian, and they made a last minute substitution perfectly. I would highly recommend anyone seeking a restful getaway to opt for Volando. Our only suggestion is if there could be a gym added (but the surroundings are perfect for hiking)!
Read More
FELICIA
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 131 week(s) ago

Expedia Group verified review

Loved our time during our staff. Everything was top notch, and staff were very friendly. Highly would recommend to anyone staying in Wulai, and would definitely try to stay longer on my next visit!
chen
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 167 week(s) ago

Expedia Group verified review

Everything very nice. Wish food can do better.
Hsu-yao
icon-with Partner
with Partner
10.0
/10
Reviewed 205 week(s) ago

Hotels.com verified review

良好服務態度,絕美的風景與人文。餐廳舒適,一泊四食的豐盛餐點,兼具健康與美味。 館內整潔,處處有令人驚艷的芬芳,但角落的蜘蛛網、斑駁的外牆、過度生長的通道間植栽、老舊的大浴場衛浴設備是稍微扣分的地方。
Joseph I-Chieh
icon-with Partner
with Partner
8.0
/10
Reviewed 282 week(s) ago

Hotels.com verified review

The property was quite old but fairly well-maintained. We stayed in a bigger room but the room smelled damp and a bit moldy. The public hotspring is nice but weekend could be quite crowded.
Verified traveler
icon-
8.0
/10
Reviewed 304 week(s) ago

Hotels.com verified review

Beautiful property and view, wonderful staffs. Some parts of the building showing signs of aging. The infinity pool is now only used for performances, wish they reopen it for swimming.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 332 week(s) ago

Expedia Group verified review

Exceptional services and great view. Definitely would come back in the future.
Janet
icon-with Partner
with Partner
8.0
/10
Reviewed 340 week(s) ago

Hotels.com verified review

We love the service and the property. We’re greeted with warm friendly staff and very detailed introduction of the hotel by Jacob. The dinner at the restaurant was very nice. The public hot spring area need a little tidying up , we end up soaking up in the hot spring 🛀 bathtub in our room . Our room was the rooftop suite with balcony, specious and comfortable bed 🛌, only misshaped was some dirty used teapot and open bottles of drink in the refrigerator. Overall the price was high for what they offered. We love hot spring in Japan and this hot spring hotel need to pay more attention to details if they want return customers. The essential oil burner they use through out the hotel was big plus, feels very calm & relaxing 😌
Read More
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 342 week(s) ago

Expedia Group verified review

It's very quite and private. The service and food are absolutely amazing and filling.
Ho
icon-with Partner
with Partner
8.0
/10
Reviewed 357 week(s) ago

Hotels.com verified review

The hotel is generally great for hot spring, the French cuisine and for resting. There are not many facilities in the hotel other than the private hot spring and the public hot spring. There is no gym, library or other facilities you would expect in a hot spring resort. Check-in was not very smooth and organised. We drove and arrived the hotel, with the valet parking staff not super friendly... We arrived the hotel at 2:45pm, hoping that we could get to the room immediately, but were told that the room was not available yet (official check-in time is 3pm and we have emailed in advance that we will be on time). We were sent to the restaurant for afternoon tea, but the waitress at the restaurant was not told that we were being sent to the restaurant, and hence she was puzzled and kept asking whether we were hotel residents and our room number (which we did not know)... When we got back to reception by ourselves at 3:15pm, we were led to our room, but the staff was unable to find another key of our room (we should be given 2 keys), and they had to come back to our room 15 minutes later to pass us the other key.
Read More
Verified traveler
10.0
/10
Reviewed 369 week(s) ago

Hotels.com verified review

Good and clean
amy
icon-with Partner
with Partner
10.0
/10
Reviewed 370 week(s) ago

Hotels.com verified review

Excellent. Hotel staff are very nice. Enjoy it a lot
G
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 386 week(s) ago

Expedia Group verified review

Beautiful views, courteous service and the ambience with the ritual is calming. Layout not so good in that there is a lot of step climbing and u covered parts through umbrella standa are throughout
Yu
6.0
/10
Reviewed 390 week(s) ago

Expedia Group verified review

Service was fine but way below what one would expect of a Relais & Chateaux hotel. No one helped with our luggage upon arrival and we had to collect our luggage from the hotel shuttle and took that to the lobby by ourselves. Many facilities were not available/cancelled during our stay and no alternative was offered. Hotspring facilities were rather basic and quite crowded in the afternoon.
Read More
linda
10.0
/10
Reviewed 397 week(s) ago

Expedia Group verified review

Friendly and experience staff. A relax stay. .....
Janet
10.0
/10
Reviewed 430 week(s) ago

Expedia Group verified review

This is a great place to just relax and unwind. A comfortable walk from Wulai but then far enough out to be relaxing. The hot spring water is pumped into the bathroom which is just great, the bed super comfortable and the food was excellent.
seven
10.0
/10
Reviewed 435 week(s) ago

Expedia Group verified review

This is a luxurious and lovely hotel. The warm and helpful staff make the hotel lovely. The hotel itself involves into the neighboring nature perfectly and emphasis on the living, soul and art. The room is clean and decorated nicely in a warm way. The quality of the hot spring stands out among this area. The location is good and close to the main street in Wulai. The restaurant offers nice French food with Taiwan local ingredients in unique way. Overall, it is a pleasant stay in Wulai and definitely won't let me disappoint in any way.
Read More
Alice
10.0
/10
Reviewed 444 week(s) ago

Expedia Group verified review

Service is excellent. Be treated as royal guests. Everybody is friendly and very thoughtful. Food is delicious and it seemed special made for individual. Facility is wonderful and luxury.
Eric
10.0
/10
Reviewed 478 week(s) ago

Expedia Group verified review

The hotel has a very nice view of the river nearby. The staff were very friendly and helpful. Very close to the shopping street nearby and it takes around 15 minutes to reach the shopping area.
Verified traveler
icon-with Partner
with Partner
8.0
/10
Reviewed 478 week(s) ago

Hotels.com verified review

The service was good and room was clean. But, food was really bad. Two years after storm, construction for water way was in progress. Walking to old town or anywhere is tricky as there is no side walk while vehicles are traveling fast.
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Volando Urai Spring Spa and Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 320 reviews
Cleanliness

9.2

Room Comfort

9.2

Location

8.0

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Volando Urai Spring Spa and Resort

Number of reviews per page
20
40
Top reviews
Verified traveler
10.0
/10
Reviewed 130 week(s) ago

Hotels.com verified review

We had a wonderful time staying at this hotel and the staff was really lovely, patient and helpful. I misread the French menu and didn’t see that they didn’t have a main course option which I could choose as a pescatarian, and they made a last minute substitution perfectly. I would highly recommend anyone seeking a restful getaway to opt for Volando. Our only suggestion is if there could be a gym added (but the surroundings are perfect for hiking)!
Read More
FELICIA
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 131 week(s) ago

Expedia Group verified review

Loved our time during our staff. Everything was top notch, and staff were very friendly. Highly would recommend to anyone staying in Wulai, and would definitely try to stay longer on my next visit!
chen
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 167 week(s) ago

Expedia Group verified review

Everything very nice. Wish food can do better.
Hsu-yao
icon-with Partner
with Partner
10.0
/10
Reviewed 205 week(s) ago

Hotels.com verified review

良好服務態度,絕美的風景與人文。餐廳舒適,一泊四食的豐盛餐點,兼具健康與美味。 館內整潔,處處有令人驚艷的芬芳,但角落的蜘蛛網、斑駁的外牆、過度生長的通道間植栽、老舊的大浴場衛浴設備是稍微扣分的地方。
Joseph I-Chieh
icon-with Partner
with Partner
8.0
/10
Reviewed 282 week(s) ago

Hotels.com verified review

The property was quite old but fairly well-maintained. We stayed in a bigger room but the room smelled damp and a bit moldy. The public hotspring is nice but weekend could be quite crowded.
Verified traveler
icon-
8.0
/10
Reviewed 304 week(s) ago

Hotels.com verified review

Beautiful property and view, wonderful staffs. Some parts of the building showing signs of aging. The infinity pool is now only used for performances, wish they reopen it for swimming.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 332 week(s) ago

Expedia Group verified review

Exceptional services and great view. Definitely would come back in the future.
Janet
icon-with Partner
with Partner
8.0
/10
Reviewed 340 week(s) ago

Hotels.com verified review

We love the service and the property. We’re greeted with warm friendly staff and very detailed introduction of the hotel by Jacob. The dinner at the restaurant was very nice. The public hot spring area need a little tidying up , we end up soaking up in the hot spring 🛀 bathtub in our room . Our room was the rooftop suite with balcony, specious and comfortable bed 🛌, only misshaped was some dirty used teapot and open bottles of drink in the refrigerator. Overall the price was high for what they offered. We love hot spring in Japan and this hot spring hotel need to pay more attention to details if they want return customers. The essential oil burner they use through out the hotel was big plus, feels very calm & relaxing 😌
Read More
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 342 week(s) ago

Expedia Group verified review

It's very quite and private. The service and food are absolutely amazing and filling.
Ho
icon-with Partner
with Partner
8.0
/10
Reviewed 357 week(s) ago

Hotels.com verified review

The hotel is generally great for hot spring, the French cuisine and for resting. There are not many facilities in the hotel other than the private hot spring and the public hot spring. There is no gym, library or other facilities you would expect in a hot spring resort. Check-in was not very smooth and organised. We drove and arrived the hotel, with the valet parking staff not super friendly... We arrived the hotel at 2:45pm, hoping that we could get to the room immediately, but were told that the room was not available yet (official check-in time is 3pm and we have emailed in advance that we will be on time). We were sent to the restaurant for afternoon tea, but the waitress at the restaurant was not told that we were being sent to the restaurant, and hence she was puzzled and kept asking whether we were hotel residents and our room number (which we did not know)... When we got back to reception by ourselves at 3:15pm, we were led to our room, but the staff was unable to find another key of our room (we should be given 2 keys), and they had to come back to our room 15 minutes later to pass us the other key.
Read More
Verified traveler
10.0
/10
Reviewed 369 week(s) ago

Hotels.com verified review

Good and clean
amy
icon-with Partner
with Partner
10.0
/10
Reviewed 370 week(s) ago

Hotels.com verified review

Excellent. Hotel staff are very nice. Enjoy it a lot
G
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 386 week(s) ago

Expedia Group verified review

Beautiful views, courteous service and the ambience with the ritual is calming. Layout not so good in that there is a lot of step climbing and u covered parts through umbrella standa are throughout
Yu
6.0
/10
Reviewed 390 week(s) ago

Expedia Group verified review

Service was fine but way below what one would expect of a Relais & Chateaux hotel. No one helped with our luggage upon arrival and we had to collect our luggage from the hotel shuttle and took that to the lobby by ourselves. Many facilities were not available/cancelled during our stay and no alternative was offered. Hotspring facilities were rather basic and quite crowded in the afternoon.
Read More
linda
10.0
/10
Reviewed 397 week(s) ago

Expedia Group verified review

Friendly and experience staff. A relax stay. .....
Janet
10.0
/10
Reviewed 430 week(s) ago

Expedia Group verified review

This is a great place to just relax and unwind. A comfortable walk from Wulai but then far enough out to be relaxing. The hot spring water is pumped into the bathroom which is just great, the bed super comfortable and the food was excellent.
seven
10.0
/10
Reviewed 435 week(s) ago

Expedia Group verified review

This is a luxurious and lovely hotel. The warm and helpful staff make the hotel lovely. The hotel itself involves into the neighboring nature perfectly and emphasis on the living, soul and art. The room is clean and decorated nicely in a warm way. The quality of the hot spring stands out among this area. The location is good and close to the main street in Wulai. The restaurant offers nice French food with Taiwan local ingredients in unique way. Overall, it is a pleasant stay in Wulai and definitely won't let me disappoint in any way.
Read More
Alice
10.0
/10
Reviewed 444 week(s) ago

Expedia Group verified review

Service is excellent. Be treated as royal guests. Everybody is friendly and very thoughtful. Food is delicious and it seemed special made for individual. Facility is wonderful and luxury.
Eric
10.0
/10
Reviewed 478 week(s) ago

Expedia Group verified review

The hotel has a very nice view of the river nearby. The staff were very friendly and helpful. Very close to the shopping street nearby and it takes around 15 minutes to reach the shopping area.
Verified traveler
icon-with Partner
with Partner
8.0
/10
Reviewed 478 week(s) ago

Hotels.com verified review

The service was good and room was clean. But, food was really bad. Two years after storm, construction for water way was in progress. Walking to old town or anywhere is tricky as there is no side walk while vehicles are traveling fast.
Number of reviews per page
20
40