Phi Phi Banyan Villa

Do not stay here under any circumstances. Without exaggeration, this is one of the worst accommodations I have ever experienced. Although the location is good, it does not make up for anything else. The noise level is unbearable: on one hand, an absurd number of frogs that make it impossible to sleep all night, and on the other, the old air-conditioning units that produce constant and loud noise. The minibar is also extremely noisy, making rest even more difficult. The hotel is not dirty, but it is completely neglected — worn facilities, poor maintenance, and an overall lack of care. On top of that, there is an unpleasant smell throughout the property and the rooms are poorly lit, making the atmosphere feel dark and uncomfortable. The photos are very misleading: in reality everything is much smaller than it appears online and far more run-down and poorly maintained. The staff’s service was very poor, unfriendly, and not helpful at all. The breakfast is basic and offers nothing special. The only redeeming feature was the pillows, which were comfortable. Everything else was a very negative experience. I would not return and would not recommend it to anyone.

Location

Was amazing

Great staff and location. Great buffet too.

The room was old and dated. It needs to be painted and updated floor to ceiling.

Well situated Hotel, Services are ok! Hours for the gym are bad from 9:00 to 19:00! Breakfast is average. But I do recommend this place.

Good room and facilities. The breakfast was very good also.

Excellent hotel rooms are nice Staff so friendly and really look after you Nice buffet breakfast in the morning Can’t wait to return

Really really noisy. Lots of steps for luggage.

Fantastic location on the island. Close to everything including short walk to the main pier/ point of departure for day trips etc. Clean rooms, nice staff and great breakfast with an amazing view. Would be great if the gym opened earlier then 9am.

Despite some of the awful reviews of this hotel I thought it was fine and suited my needs. Although I do think it depends on which room you are given, the ones at the back appear newer. The rooms were spacious, clean, quiet and had everything I needed. The pool is lovely and the area it is situated could not be better

Fantastic location, great breakfast, definitely worth a trip.

The hotel was just a couple minutes walk from the beach and there were many restaurants very close by. Our room was spacious and clean. Breakfast had European and Asian options and was served quickly. There was towel check out for use at the beach and waters provided in our fridge.

Great break and perfect view

Check in was a nice experience, friendly staff. Rooms were clean, hot showers. Pool was great for families, could do with more pool chairs. Breakfast was a good selection of items. Great location, near ferry

Excellent place. Refreshing pool. Nice clean big room. We had a garden/pool view. Nice staff and the location is central and perfect access to amenities. Restaurant very good. Will recommend and stay again

Amazing location, great staff, rooms were clean!

The staff were AMAZING & the customer service 10/10. However I was dissapointed in the room itself, it was clean and the cleaners do a great job but unfortuantely because a lot of furniture is broken,marked,discoloured, old it looks dirty. The outside of the mini bar was covered in rust, the toilet seat hadhuge discoloured marks making it look filthy. The smell of mould and mouthballs was very strong. I could'nt have the air con on because the dust coming out was causing me irritations. The biggest issue was the huge gap in the balcony door that let insects and mosqitos in - 2 nights and i have over 20 bites, i used insect killer incense and repellent spray but obviously not enough. Overall the location is great, customer service amazing but the hotel definitely needs redecorating and some attention to repairs.

Older hotel fairly well kept, however showed some wear like peeling paint and cracked tiles. View from our front door was the filthy back of another adjacent property. Could use some modernization-usb charging ports. Beds and pillows were very firm.

Beautiful resort and close to everything. Breakfast on the beach was so relaxing!